Bell tactics

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Mar 28th, 2018 6:53 pm

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Mar 27th, 2018 9:05 am

harryshins [OP]: Newbie; Sep 30, 2010; 56 posts; 9 upvotes; Toronto

Mar 27th, 2018 9:05 am

Bell tactics

So I cancelled my Bell home services (internet, home phone, tv) last month and I was to receive a refund of $50 ~ last week (usual billing cycle).

So I call today to inquire and they ask me if I called them previously to have my credit refunded back to me.

So I told them I guess I’m calling for that.

What a scam. You have to call them in order for them to refund you your money back. If you don’t I guess they get away with keeping your money.

They said they’re sending a cheque in the mail within one to two weeks.

I think most people would assume like in my case that the final credit would be returned to your account (or cheque) whichever way you’ve been paying your bill.

I just thought I’d put it out there.

10 replies

Mar 27th, 2018 9:52 am

mayuriitbhu: Newbie; Aug 9, 2016; 40 posts; 15 upvotes; Toronto

Mar 27th, 2018 9:52 am

Same situation with us. We had to call multiple times to get the refund.
They had actually processed subsequent bills and made the credit zero for us. Lol.

Mar 27th, 2018 10:34 am

canaduh: Member; Sep 26, 2011; 408 posts; 533 upvotes

Mar 27th, 2018 10:34 am

Yep, same experience I had when I ported my Bell home phone to freephoneline ~1.5 years ago: several billing cycles afterwards, I had to ask Bell to credit me what they owed.
One would think that Bell would credit me automatically, given that I still hung onto my Bell Internet service on the same "OneBill" account, but nope: that'd make far too much common sense for Bell. They'd rather play dumb and steal your money.
I gladly ended all household business with those sleazebags, earlier this year.

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Mar 27th, 2018 11:00 am

sudesingh: Deal Addict; Sep 24, 2004; 1061 posts; 731 upvotes; Scarborough

Mar 27th, 2018 11:00 am

Similar experience a few years ago.

Mar 27th, 2018 11:15 am

Lgupta: Newbie; Jun 10, 2017; 71 posts; 23 upvotes

Mar 27th, 2018 11:15 am

Same experience here. I cancelled my internet and havent receive refund. Initially the rep said that there is no refund. I asked them that they charge in advance for every customer but he kept insisting that there is no refund and i have to pay for extra days. They havent generated my final bill yet which was supposed to be generated on 25th. Such a scam company. In cases when there is money due, they would want that right away.

Mar 27th, 2018 1:34 pm

Amourek: Deal Guru; Feb 6, 2003; 10670 posts; 1132 upvotes; Vancouver

Mar 27th, 2018 1:34 pm

I do not have the patience for that. Just call once. If they give you the run-around, threaten to file a CCTS complaint - they hate that.

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Mar 27th, 2018 2:05 pm

canaduh: Member; Sep 26, 2011; 408 posts; 533 upvotes

Mar 27th, 2018 2:05 pm

^^ True enough, but I'd be surprised if any of the menial drones they have in their supposed "business office" call centre have any clue about the CCTS. During my foolish time as a customer of Bell's, I can recall having to explain regulatory stuff to ignorant "supervisors" whose job description must be simply sell, sell, sell, with zero requirement to understand anything else.
When I cancelled my Bell Internet, the naive kid from the "loyalty" department voluntarily admitted to me that she'd never heard of the concept of data usage limits on home Internet services until she started working for Bell. Yup, that certainly validated my reason for permanently cutting ties with Bell.

Mar 27th, 2018 8:36 pm

Brian71: Sr. Member; Jul 20, 2012; 760 posts; 320 upvotes; Guelph

Mar 27th, 2018 8:36 pm

I had to wait a month maybe two. I actually had 2 Bell reps show up wanting me to sign up as a customer. This was before I got the refund. I said I wouldn't sign up even if it was free, and I explained I was still waiting for a refund.

Mar 28th, 2018 10:37 am

redpattison: Deal Addict; Mar 7, 2004; 1812 posts; 276 upvotes; Mississauga

Mar 28th, 2018 10:37 am

Bhell Hell are the most disgusting company I have ever dealt with. It is run like a bunch of gangsters that will not give you your money back and hold you hostage. It is always like they are doing you a favour with your money.

Mar 28th, 2018 3:25 pm

Ciel: Deal Fanatic; Oct 27, 2009; 5466 posts; 7730 upvotes; Ontario

Mar 28th, 2018 3:25 pm

Had a situation on the family line where Bell charge something wrong and credit took two billing cycles and a couple of calls from me to appear on the bill.
Weird that you had to follow up and request your money back. Guess a corporate acccount had to sign off on the refund before
the cheque was cut.

I'll have more Spring in my step if I win shopping sprees!😄

Mar 28th, 2018 6:53 pm

nmclean: Deal Addict; Nov 25, 2014; 1739 posts; 954 upvotes; Newton Brook, ON

Mar 28th, 2018 6:53 pm

I think it's widespread incompetence. Bell reps have even told me, without me asking, that I would be getting a refund automatically. They know how it's supposed to work, they think it's working as intended, but then someone screws up due to a backwards system and/or poor/nonexistent training. And everyone remains blissfully ignorant because the left hand never knows what the right hand is doing, so the cycle continues.

You need someone with an umbrella not a fork

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