Shopping Discussion

Best Buy Mobile return policy different in the US and Canada? Need help!

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  • Jun 27th, 2015 2:39 pm
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[OP]
Sr. Member
Apr 3, 2007
809 posts
365 upvotes
Toronto

Best Buy Mobile return policy different in the US and Canada? Need help!

Hey guys.

Hoping to find someone who is knowlegable about returna from best buy mobile.

I bought a product in the US at Best buy Mobile and wanted to exchange it because the item was too small and they have a larger version of it.

I thought it would be simple to do. Just go to Best Buy Mobile in Canada and just exchange it but they are telling me that they wont do it because best buy mobile canada is not the same company as Best buy mobile in the us.

Is there anything i can do or am i stuck with this smaller item. Its a fitbit charge hr if anyone is wondering.

Thanks for your help
5 replies
Deal Addict
Nov 2, 2011
2067 posts
442 upvotes
Vancouver
Yes they are different companies.

You will have to make another trip across the border to your nearest BestBuy USA store to do an exchange. That's your only and cheapest option.
Sr. Member
Feb 14, 2007
893 posts
284 upvotes
lol of course you'd have to go back to US to get it exchanged.. currency/pricing maybe different and the model number might even slightly be different.
Deal Addict
Mar 11, 2008
1281 posts
39 upvotes
Langley
Different companies. The only company I am aware of that allows cross boarder exchanges is Costco.
[OP]
Sr. Member
Apr 3, 2007
809 posts
365 upvotes
Toronto
Thanks for the responses!
[OP]
Sr. Member
Apr 3, 2007
809 posts
365 upvotes
Toronto
Thanks for the responses!

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