Best Buy price match policy LOL

audiohs wrote: ↑ So I am looking at the Lutron Caseta smart dimming kit. BB sells for $219. Visions has it on sale for $175 from their regular price of $219. I read the BB PM policy and it says to order first and then request PM. I do that and then start up online chat. The CSR comes back and says they cannot PM because it's a limited time offer, a reference that it's a sale price ending April 16. I tell her it's a regular sale, not a final clearance, limited quantities or anything exceptional and that I've PMed in store without issues. I get the "sorry for the inconvenience" line. I told her to cancel my order and she says that it's already in fulfillment for processing and said I would just have to return or refuse delivery. Wow....just wow. BB has lost my business going forward.

poorwingman wrote: ↑ Yeah that's why I hate pm'ing with stores online. Why would I order it FIRST, when I don't know if you will PM it?

squall458 wrote: ↑Call in. They are more helpful over the phone.

hill15 wrote: ↑
Price match with Lowe's Canada. I believe they sell the same one and you will get 10% difference.

carmaster wrote: ↑ Try chat again and talk to another rep. They are clearly noobs and don't understand that all sales are limited time offers. That is the whole point of price matching, sale prices not regular price.

audiohs wrote: ↑ The CSR was clearly spewing out canned responses and never answered any of my questions directly. I called and the estimated wait time was over 3 hours. I figured I wasted enough time on this and just ordered directly from Visions and have it shipped directly to me. Trying my best to avoid going out especially for an item like this.

peli33 wrote: ↑ Most people will not bother returning when PM is not granted. I believe you can call them first to confirm even if they tell everyone to order then confirm.

carmaster wrote: ↑ Try chat again and talk to another rep. They are clearly noobs and don't understand that all sales are limited time offers. That is the whole point of price matching, sale prices not regular price.

DrDoomsday wrote: ↑ Same thing happened to me. The deal was in a flyer where some headphones were discounted for the weekend. Even though I messaged them during the weekend, they refused because it is "limited time sale"

I told them the exact same thing you said and even the supervisor refused it. The sale is "a limited time sale"

carmaster wrote: ↑ Try chat again and talk to another rep. They are clearly noobs and don't understand that all sales are limited time offers. That is the whole point of price matching, sale prices not regular price.

poorwingman wrote: ↑ Yeah that's why I hate pm'ing with stores online. Why would I order it FIRST, when I don't know if you will PM it?

audiohs wrote: ↑ The CSR was clearly spewing out canned responses and never answered any of my questions directly. I called and the estimated wait time was over 3 hours. I figured I wasted enough time on this and just ordered directly from Visions and have it shipped directly to me. Trying my best to avoid going out especially for an item like this.