Best Buy Return Policy?? Any help please.
Hi everyone,
I bought a pair of Bluetooth headphones with an extended warranty totalling $408, the first time I went out with them for the day I had them constantly stopping and having to be reset.
I looked online and found other people had similar problems. This was only 3 days after I bought them, now I am out my money and can't even get a different pair, only the same kind. Furthermore they opened my replacement pair ruining the resale value as I do not plan on keeping these.
My question to anyone who may know. We're they justified in opening my replacement pair?
I was told a couple different stories by employees of Best buy, which one was they had to make sure I wasn't getting another defective pair, which they didn't even turn them on to check, which would've been pointless anyways had it been the same defect i experienced as it was after a few uses and a couple hours into that days use.
The other story the manager gave me was it was fraud prevention, and he also stated on their website they opened product exchanges if the one being returned was opened which I found nowhere on their site after plenty of wasted time.
I am getting my Product replacement money back tomorrow, which will be less than a week after I bought them , but meanwhile I am stuck with a pair of opened beats I don't want and could've got more for on eBay had they been in the sealed box.
The lady even peeled the stickers back on the earpieces slightly ripping one for some strange reason as if seeing behind them was of any purpose.
I am totally unhappy with this experience, and will go out of my way from shopping there in the future as the staff seemed quite unprofessional and rude. I am more put off by the principal of it all than the money I spent which in my case is quite a lot of money.
Thank you
I bought a pair of Bluetooth headphones with an extended warranty totalling $408, the first time I went out with them for the day I had them constantly stopping and having to be reset.
I looked online and found other people had similar problems. This was only 3 days after I bought them, now I am out my money and can't even get a different pair, only the same kind. Furthermore they opened my replacement pair ruining the resale value as I do not plan on keeping these.
My question to anyone who may know. We're they justified in opening my replacement pair?
I was told a couple different stories by employees of Best buy, which one was they had to make sure I wasn't getting another defective pair, which they didn't even turn them on to check, which would've been pointless anyways had it been the same defect i experienced as it was after a few uses and a couple hours into that days use.
The other story the manager gave me was it was fraud prevention, and he also stated on their website they opened product exchanges if the one being returned was opened which I found nowhere on their site after plenty of wasted time.
I am getting my Product replacement money back tomorrow, which will be less than a week after I bought them , but meanwhile I am stuck with a pair of opened beats I don't want and could've got more for on eBay had they been in the sealed box.
The lady even peeled the stickers back on the earpieces slightly ripping one for some strange reason as if seeing behind them was of any purpose.
I am totally unhappy with this experience, and will go out of my way from shopping there in the future as the staff seemed quite unprofessional and rude. I am more put off by the principal of it all than the money I spent which in my case is quite a lot of money.
Thank you