Same here on my 70 inch. They refused to replace the television and swapped out the panel. Noticed this weekend that the same issue is happening (white dots). I emailed them and am waiting to hear back. If I get the run around I'm going to contact my credit card company. What did your CC do for you? Did they refund your money or fix your tv?dscott01 wrote: ↑FYI. Sharp has horrendous TV warranty support.
My Sharp 60" 3D TV is 14 months old. I started having issues with flashing on the top of the screen at around 8 months and reported the issues to Sharp. They gave me the run around for 6 months asking me to submit video's of the issue multiple times and never returning calls (I always had to follow up). They advised me to perform the same trouble shooting steps over and OVER again.
I finally gave up on Sharp and went through my credit card company to have the TV covered under the extended warranty and purchased a Samsung UN60H7150.
I haven't had warranty experience with any other TV brands, so I'm not sure if other TV manufacturer's offer a different experience.
I know I won't ever purchase a Sharp product again
I have an MBNA Smart Cash CC. I filed a claim after the 1 year Sharp warranty expired. They needed a quote to repair the TV, which in my case was a panel replacement. I asked them if I could buy a new TV instead of repairing the old one since the quote was the same price as a new TV. I was told that they usually only repair for the extended warranty. They approved the claim, and mailed a cheque for the repair amount.vistokid wrote: ↑Same here on my 70 inch. They refused to replace the television and swapped out the panel. Noticed this weekend that the same issue is happening (white dots). I emailed them and am waiting to hear back. If I get the run around I'm going to contact my credit card company. What did your CC do for you? Did they refund your money or fix your tv?
I called Sharp and told them I'm having the same issues again. I purchased my TV in Feb 2014, I started seeing white spots about 3 months later, I insisted on a replacement but they gave me the run around and made me jump through a 100 different hoops. Finally they said they would only replace the panel. I was exhausted from going back and fourth with them and gave in. They replaced my panel in October (took 5 months from my original call).dscott01 wrote: ↑I have an MBNA Smart Cash CC. I filed a claim after the 1 year Sharp warranty expired. They needed a quote to repair the TV, which in my case was a panel replacement. I asked them if I could buy a new TV instead of repairing the old one since the quote was the same price as a new TV. I was told that they usually only repair for the extended warranty. They approved the claim, and mailed a cheque for the repair amount.
Most credit cards have this extended warranty, but not all of them.
