Best place for BMW Maintenance Service in Metro Vancouver
Where do you take it for maintenance service?
What was your experience there like?
Do they usually provide a courtesy car?
Feb 21st, 2016 4:52 am
Feb 21st, 2016 4:55 am
Feb 21st, 2016 2:05 pm
Feb 21st, 2016 2:36 pm
Courtesy/loaner cars are free for people taking their car for warranty work or maintenance. I don't know of any dealership that charges people for their courtesy cars.
Feb 21st, 2016 2:39 pm
Might depend on your relationship with the dealership and maybe the vehicle you purchased, but my Audi dealership offers me a courtesy car every time I bring in the car for an oil change. One of the local BMW dealers gives my friend an X1 or X3 whenever he needs the extra space for moving larger items, or will give him a 3 or 5 series xDrive if he goes to the ski hill for the weekend. He also drives an M3 and has been a longtime customer so that might have something to do with it.
Feb 21st, 2016 7:40 pm
Feb 21st, 2016 8:38 pm
Is this only for BMW? That's ridiculous.bomiheko wrote: ↑All dealers in BC change a $25+tax for a BMW loaner. You can also get a generic rental car for free. If you have a personal friend at dealer they may just let you get one without paying.
Any dealer is fine for maintenance since it's free. Most people go autowest and Brian Jessel since they're the most convenient.
Feb 21st, 2016 8:49 pm
Feb 21st, 2016 9:49 pm
I have never heard of a dealership charging customers money to use their courtesy cars. Is this a way for them to ensure they always have some available? What about if you have to go in for warranty work? They still charge you? Seems ridiculous to me. My local dealership once gave me a Porsche Cayenne S for the day because they ran out of Audi loaners.
Feb 21st, 2016 10:12 pm
Feb 21st, 2016 10:16 pm
They can definitely get away with it in the big cities like Toronto and Vancouver where virtually everyone is driving a 3 series. Here in Ottawa, that wouldn't fly haha.
Feb 21st, 2016 10:18 pm
Yes, that's the main reason I remember from when our BMW dealership announced this change a few years back.
Feb 21st, 2016 10:24 pm
Feb 21st, 2016 10:27 pm
Feb 22nd, 2016 3:42 am
Yeah this was it. There are too many BMWs in Vancouver, and at one point I remember AutoWest ran out of courtesy cars and used up a lot of their demo cars to compensate.macnut wrote: ↑Yes, that's the main reason I remember from when our BMW dealership announced this change a few years back.
Seems that the sense of entitlement with many BMW owners is strong and that earlybirds were refusing being driven a short distance to the office and insisting on a loaner.
That left the dealership with a problem when later customers who really needed a loaner because their repair work meant the car needed to be kept overnight (bigger repair than expected, ran out of time, parts ordered in, etc.).
Also, there is a cost to everything, and the demanding/entitled customers were being subsidized by those who chose to take the bus, walk, have a ride with a friend or colleague, or use the loaner BMW bicycles.
I agree that any dealership should be able to reward longtime customers with freebies when appropriate and not find they unable to because the freeloaders had emptied the cookie tin.
Feb 22nd, 2016 5:51 am
Feb 22nd, 2016 2:39 pm
Feb 22nd, 2016 3:57 pm
Feb 22nd, 2016 4:25 pm
Feb 22nd, 2016 10:40 pm