Best Western's Low Rate Guarantee is a Scam

I found a night at BW Halifax for $10 cheaper. I filled out the details, even sent screenshots as I made a reservation with priceline (the cheaper company for the exact same hotel, room). I followed all details and rules and BW will not honour their so-called guarantee.

1st email from BW:

We have reviewed your Low Rate Guarantee Claim. The claim has been
denied as: we are showing Priceline.com does not have the standard 2
queen bedroom available. Per the Low Rate Guarantee Terms and Conditions
the room type and rate has to be available to book at the time of
review. I am sorry this is not the outcome you were looking for

I proved this false, next excuse.

2nd email from BW:

I am sorry it was denied and I can understand how concerning this may
be. When our office is reviewing the claim the room type and rate has to
be showing available for our office to book the reservation. Due to the
room type booked not being available at the time we reviewed the claim,
it remains denied.

I proved that wrong and next excuse:

3rd email BW:

Dear ?????????????,


Thank you for contacting Best Western Hotel and Resorts, to submit a Low Rate Guarantee claim for your upcoming reservation at Best Western Plus Chocolate Lake Hotel and we appreciate you taking the time to contact us. I reviewed your claim again and the room type you booked is not available on the 3rd party site. The claim has been denied.

Please visit bestwestern.com/deals-offers/special-rates/low-hotel-rates-terms.pdf to review the terms and conditions of the Low Rate Guarantee program.

If you have any questions or need further assistance, please let us know and we appreciate the opportunity to be of service.

Best Regards,
_____________| Customer Care Lead | Customer Care
Best Western® Hotels & Resorts


My response after 6 emails (by me) and 3 phone calls:

I just got off with phone with one of your agents who agreed that the room was available and $2 cheaper at priceline. I just checked priceline and 1 room is still available right now. This is starting to seem fraudulent on behalf of Best Western and I will continue to share all documents online to let others see this lack of transparency/truthfulness on BWs part. I was first told the room was different, I proved that wrong. I was next told the room was sold out yesterday, I proved that wrong. I was next told the room was not cheaper and I proved that untrue with screenshots and your own BW CS rep agreeing with me that the priceline room was available and at $125.83 CAD on the phone less than 1 Hour ago, while I paid $127.86 directly with BW. I have sent 6 emails and had 3 phone calls thus far and am extremely disappointed and feel cheated by your company at this point. This was to be a 50th birthday celebration and we planned to have it at your hotel.

Please make this right - I am extending an olive branch as I am a person of honor and truth. I am hoping your company is the same.

This is what I paid BW directly:

Reservation Amount 109.00
Other Taxes & Fees 18.86*
Total Stay 127.86 CAD