BestBuy employee didn't let me make purchase if I didn't buy warranty plan

carmaster wrote: ↑ One off for sure. Bestbuy employees don't make commission on warranties I believe.

maldahleh wrote: ↑ Has anyone had experiences with Best Buy employees being aggressive with the warranty plans?

I usually say no, I don't want it, and they continue the transaction. Still, today at a west GTA Best Buy, the employee didn't want to let me proceed with the sale if I didn't say yes; eventually, I just walked out and went to another retailer. I am curious if this is just a one-off or if Best Buy, in general, is trying to get their employees to be pushier.

Today I told them I want the product behind the locked case; before he goes to get the key, he's explaining how Best Buy supports this product for three years, etc. I asked whether you need a warranty plan for that. He's like a no-no since the product is costly; we cover it for three years; I was like, ok...

He gets the key, unlocks the case, and takes me to checkout, where he automatically adds the warranty plan and asks me to sign the pin pad; I said, why am I signing for a warranty plan? I don't want it. He's like, why not? It's only 50 bucks (I think 50). I said I didn't want it; he insisted for over 10 minutes with me saying no.

Eventually, he took on a new script, saying it extended my return policy for three years. I could come in any time within three years and go to checkout with the receipt and the product, and I say I changed my mind and they would issue me a full refund on the spot to my card (including the plan); I told him no way it works like that, and that he was lying to me. He insisted it was the truth, and I tried to tell him I'm not stupid to believe that, and if that were the case, then the company would go bankrupt since everyone would buy the plan and come in on year three minus one day and return the product for a full refund to their card. He kept insisting when I said no, saying, "why would you not pay 50 bucks to be able to get all your money back plus the 50 bucks in three years? All you have to do is just come back and say I changed my mind".

This went on for over 20 minutes (not an exaggeration), and I eventually got tired of being lied to and the fact he wasn't accepting no, so I said never mind, I no longer want the product and just left for another store.

Best Buy usually always just accepted no, so not sure if this is a one-off or Best Buy is becoming pushier with the plans. Has anyone had similar experiences or any suggestions on what you would have done in this case?

DeletedMemories wrote: ↑ and cops don't have quotas

maldahleh wrote: ↑ Has anyone had experiences with Best Buy employees being aggressive with the warranty plans?

I usually say no, I don't want it, and they continue the transaction. Still, today at a west GTA Best Buy, the employee didn't want to let me proceed with the sale if I didn't say yes; eventually, I just walked out and went to another retailer. I am curious if this is just a one-off or if Best Buy, in general, is trying to get their employees to be pushier.

Today I told them I want the product behind the locked case; before he goes to get the key, he's explaining how Best Buy supports this product for three years, etc. I asked whether you need a warranty plan for that. He's like a no-no since the product is costly; we cover it for three years; I was like, ok...

He gets the key, unlocks the case, and takes me to checkout, where he automatically adds the warranty plan and asks me to sign the pin pad; I said, why am I signing for a warranty plan? I don't want it. He's like, why not? It's only 50 bucks (I think 50). I said I didn't want it; he insisted for over 10 minutes with me saying no.

Eventually, he took on a new script, saying it extended my return policy for three years. I could come in any time within three years and go to checkout with the receipt and the product, and I say I changed my mind and they would issue me a full refund on the spot to my card (including the plan); I told him no way it works like that, and that he was lying to me. He insisted it was the truth, and I tried to tell him I'm not stupid to believe that, and if that were the case, then the company would go bankrupt since everyone would buy the plan and come in on year three minus one day and return the product for a full refund to their card. He kept insisting when I said no, saying, "why would you not pay 50 bucks to be able to get all your money back plus the 50 bucks in three years? All you have to do is just come back and say I changed my mind".

This went on for over 20 minutes (not an exaggeration), and I eventually got tired of being lied to and the fact he wasn't accepting no, so I said never mind, I no longer want the product and just left for another store.

Best Buy usually always just accepted no, so not sure if this is a one-off or Best Buy is becoming pushier with the plans. Has anyone had similar experiences or any suggestions on what you would have done in this case?

chemicalxv wrote: ↑
However, whether a BB employee can sell GSPPs or not highly influences 1) how often they get scheduled and 2) whether they even remain employed.

smartie wrote: ↑ Last time, we were in bestbuy for a refrigerator. The employee also wanted to sell a 3 year warranty plan (I remember it's 150 ish), so we asked him whether he can reduce refrigerator price for 150 and he said ok. So we got a refrigerator with 3 years warranty at refrigerator price.

smartie wrote: ↑ That's pretty much quotas regardless how you want to call it

bylo wrote: ↑ That suggests two things:
1. You probably paid too much for the fridge, perhaps even more than $150 too much.
2. The margin on extended warranties is "yooge." That's why they push it so hard and then so easily concede on throwing it in "for free" to make a sale.

chemicalxv wrote: ↑ Which has nothing to do with what the original poster said in the first place, which is that Best Buy employees don't make commission, which is factual. Quotas and commission don't have anything to do with each other in the first place.

smartie wrote: ↑ Last time, we were in bestbuy for a refrigerator. The employee also wanted to sell a 3 year warranty plan (I remember it's 150 ish), so we asked him whether he can reduce refrigerator price for 150 and he said ok. So we got a refrigerator with 3 years warranty at refrigerator price.

carmaster wrote: ↑ One off for sure. Bestbuy employees don't make commission on warranties I believe.

WMPCOT wrote: ↑ After seeing threads like these I wonder why everyone is so scared to call a manager? Do they not want to be labeled a Karen? I would have asked to speak to the manager on duty as soon as my first no wasn't complied with.