BEWARE: Esso (Kennedy/Finch) FALSE ADVERTISING!!
So yesterday I was pumping gas @ Essso (Kennedy / Finch Location) and just ran out of washer fluid. So I noticed a sign stating that the washer fluid was on special @ $4.69 so I thought oh well and as I went in to pay for the gas and the washer fluid with my speedpass I noticed that they charged me $4.99. I quickly told the clerk that it was advertised outside for $4.69 and he immediately told me that he had been selling this stuff for the last 6 months at $4.99 and there was no way it would be $4.69. I said take a look outside, he said if you saw something outside it was wrong, but he said that he would take a look outside. So I paid for it as I was in a hurry and started to fill my washer fluid.. that's when I noticed that there were two clerks and noone inside the store. They still hadn't come out.. so I decided to snap some pictures of the $4.69 special price just in case.
The next day I called Esso Customer Service, ONLY to have a CSR blatantly lie to my face and claimed that he called the store only to have the store manager at the location tell him that the $4.69 price was for the salt, and the only reason I didnt see the salt was because it was sold out. I asked why would you put the price tag for salt on top of the washer fluids? CSR simply said what I saw was wrong and I hung up (despite me telling him that I had pictures). Not being a person to give up easily as many customers might be buying these washer fluids for $4.99 thinking that they are $4.69 I called back only to have the second CSR cut me off the line... we'll I called back and spoke to a third CSR and asked immediately for a supervisor and got a incident number set up and will be expecting a call back...
So anyone who got washer fluid from the Kennedy and Finch Esso check your receipts! and please give Esso a call or go back and get your money back!
Esso CS #: 1-800-567-ESSO (3776) [TOLL-FREE]
Pictures: (last one is golden)
... $4.69 for the salt eh...
The next day I called Esso Customer Service, ONLY to have a CSR blatantly lie to my face and claimed that he called the store only to have the store manager at the location tell him that the $4.69 price was for the salt, and the only reason I didnt see the salt was because it was sold out. I asked why would you put the price tag for salt on top of the washer fluids? CSR simply said what I saw was wrong and I hung up (despite me telling him that I had pictures). Not being a person to give up easily as many customers might be buying these washer fluids for $4.99 thinking that they are $4.69 I called back only to have the second CSR cut me off the line... we'll I called back and spoke to a third CSR and asked immediately for a supervisor and got a incident number set up and will be expecting a call back...
So anyone who got washer fluid from the Kennedy and Finch Esso check your receipts! and please give Esso a call or go back and get your money back!
Esso CS #: 1-800-567-ESSO (3776) [TOLL-FREE]
Pictures: (last one is golden)
... $4.69 for the salt eh...
"The first rule of RFD is, you do not talk about RFD."
They always forget and end up buying at the same time they buy fuel.
