Beware: Factory Direct not honouring warranty
First thing I noticed was the warranty code on receipt says RB02YM. According to the explanation on the back of the receipt, the code means 2 year warranty provided by the manufacturer. So I called TP-Link, went through an hour long trouble shooting process with the technical support, and finally they said yes it looks like the device is defective and we will initiated RMA process. I emailed the receipt and device info to TP-Link but one day later, they replied as below:
This smelled fishy. I decided to drive to Factory Direct and ask about the situation. The customer service examined the device, checked the receipt, talked to their manager and finally said they cannot honour the warranty either. Only option they offer is to send the device for a fix, but at a cost of $25 per hour and must be paid upfront by myself. I lol-ed and walked out.We are sorry to tell you that the Factory Direct is not listed as one of our Partner Reseller so we can't process this one for replacement.
Evidences are attached. Will never buy at Factory Direct again.