Is it a big deal? A teller signed up a plan for me without my consent
Hi, I just have a question to ask to the public and see if everyone else thinks it is serious as well.
Here is the story:
One day, I checked my bank account and I noticed that a dollar was withdrew from my chequing account and the description showed the withdraw was related to TD account. I didn't think it was a big deal since it was just a dollar but I still called the TD customer service and asked why there was a dollar withdrew from my account. I was then been told by a customer service rep that the withdraw was due to a saving plan I had, which whenever I use my debit card, a dollar would be withdrew in to my saving account from chequing.
I was shocked because I have never signed up for it and the representative told me how it was set up for me on June 1st 2017. I was really mad about it because I knew I did go into one of the TD branches on that day but the purpose of the trip was simply withdrawing money and I was not asked for any additional questions about getting any plans nor did I sign up for any plans.
The representative simply cancelled the call for me and the supervisor I talked to on that call said they would investigate the case because I said I would like to file a complain and I wanted a explanation for it. A week after. I called back again since I didn't get any calls back and another TD supervisor simply just told me that he would send a note to the first supervisor I talked to and let him know I was expecting a call.
A few days after, I did get a call back again, but the representative did not know what the issue was and I had to explain everything again. I got the same reply along the line of "we would investigate into the case and contact the branch manager and get him to call you back". It has been more than a week now, I still haven't got any calls back from TD to explain how or why I have been signed up for a saving plan without my consent and if it was the same teller that signed me up for the plan as the one I was talking to on June 1st to simply withdraw my money.
I just want a clear explanation and an apology from that branch but from what I experience so far, TD isn't taking this case seriously at all and maybe the representatives and supervisors think it will just die down eventually?
Is it just me being mean and unforgiving about this case or it is might right to find out exactly what happen? I want the public opinions because I do want to submit this story to the local news if you believe this is serious as well and TD isn't responding back in a responsible way.
Thank you for your time to read my form and sharing your opinions.
Here is the story:
One day, I checked my bank account and I noticed that a dollar was withdrew from my chequing account and the description showed the withdraw was related to TD account. I didn't think it was a big deal since it was just a dollar but I still called the TD customer service and asked why there was a dollar withdrew from my account. I was then been told by a customer service rep that the withdraw was due to a saving plan I had, which whenever I use my debit card, a dollar would be withdrew in to my saving account from chequing.
I was shocked because I have never signed up for it and the representative told me how it was set up for me on June 1st 2017. I was really mad about it because I knew I did go into one of the TD branches on that day but the purpose of the trip was simply withdrawing money and I was not asked for any additional questions about getting any plans nor did I sign up for any plans.
The representative simply cancelled the call for me and the supervisor I talked to on that call said they would investigate the case because I said I would like to file a complain and I wanted a explanation for it. A week after. I called back again since I didn't get any calls back and another TD supervisor simply just told me that he would send a note to the first supervisor I talked to and let him know I was expecting a call.
A few days after, I did get a call back again, but the representative did not know what the issue was and I had to explain everything again. I got the same reply along the line of "we would investigate into the case and contact the branch manager and get him to call you back". It has been more than a week now, I still haven't got any calls back from TD to explain how or why I have been signed up for a saving plan without my consent and if it was the same teller that signed me up for the plan as the one I was talking to on June 1st to simply withdraw my money.
I just want a clear explanation and an apology from that branch but from what I experience so far, TD isn't taking this case seriously at all and maybe the representatives and supervisors think it will just die down eventually?
Is it just me being mean and unforgiving about this case or it is might right to find out exactly what happen? I want the public opinions because I do want to submit this story to the local news if you believe this is serious as well and TD isn't responding back in a responsible way.
Thank you for your time to read my form and sharing your opinions.
