Book Depository now using DHL express so large brokerage fees incurred
I ordered a book from Book Depository as I have many many times before and I came home yesterday to a DHL express Import and Duty Tax Invoice for $16.60. I fired them off an email and got a form letter back about how all duties and tax fees are my responsibility as the importer. Every other order has arrived via (I assume drop shipment to) Canada Post. I don't know if this was their attempt to get around the 1-2 month delays their orders seem to be facing at customs or what. But I checked out their feedback on Amazon and noticed 5 other complaints from yesterday with similar stories. What can I do? How do I get past the useless form letter customer service responses?