https://www.dailymail.co.uk/sciencetech ... sage-field
People please post the comment on this link from UK.
People please post the comment on this link from UK.
Score breakdown ×
Nov 7th, 2020 9:25 am
Nov 7th, 2020 10:17 am
Sounds like bait and switch. If only one person filed, hard to make a case but if the Competition Bureau received many cases of the same complaint, it will force unethical Bose to actually do something.Umbriss wrote: ↑ No luck with any Bose customer service reps any time that I called. Only thing that I was offered was free expedited shipping on an order. Really big fail on Bose here.
I was actually so dissatisfied that I ended up submitting a complaint to Competition Bureau about this. We'll see what happens.
Nov 7th, 2020 10:38 am
Ya I really do wish that it was resolved or that Bose just kept all the orders to maybe one. It also makes you think about the reasons why they couldn't even offer this headphone to anyone, even after cancelling. I don't think they had the stock either to support the number of orders which is why they cancelled.coolman217 wrote: ↑ Sounds like bait and switch. If only one person filed, hard to make a case but if the Competition Bureau received many cases of the same complaint, it will force unethical Bose to actually do something.
5-10 min of writing a complaint vs hours on the phone without a resolution and result in more frustration. Choice is obvious.
Nov 7th, 2020 10:53 am
Some of the customers from this promotion could have resulted in loyal customers buying other products down the line. Instead, Bose did quite a bit of damage to themselves and end up losing long term customers like you. Guess the execs are asleep behind the wheel and care more about their pockets than the business.Umbriss wrote: ↑ Ya I really do wish that it was resolved or that Bose just kept all the orders to maybe one. It also makes you think about the reasons why they couldn't even offer this headphone to anyone, even after cancelling. I don't think they had the stock either to support the number of orders which is why they cancelled.
I've been using Bose products for well over a decade and now I don't know if I'll be buying any in the future. It's just sad really.
I do hope others take the time to fill out a complaint. Takes a short time to write it up and submit. You can find the form here to submit:
https://www.competitionbureau.gc.ca/eic ... 89T-7TDNA5
Nov 8th, 2020 5:34 am
Nov 10th, 2020 9:08 am
Nov 10th, 2020 5:04 pm
Nov 10th, 2020 6:36 pm
Nov 10th, 2020 8:23 pm
Nov 10th, 2020 8:43 pm
Nov 11th, 2020 9:50 am
Nov 11th, 2020 1:38 pm
Nov 13th, 2020 8:05 am
Nov 13th, 2020 12:21 pm
Nov 15th, 2020 12:35 pm
Nov 15th, 2020 8:32 pm
Well.. lets say, Bose will never get any money from me.. and I believe most of the people in this thread feel the same way!!Thecheapindian wrote: ↑ So, I was a lucky one and got two bose QC11 brand new for $290 all in. I called Bose and spoke to an agent, then got transferred to a supervisor and spoke to them, they both told me nothing can be done and those orders were cancelled as an internal notice was sent company-wide and no compensation will be provided. I was adamant and asked to get transferred to the UK team and she did eventually after convincing her.
The UK rep was really nice, we joked around, I told him I heard my friend got the QCII for $88 and he said yes, the situation does vary person to person and he said he can't do anything. I asked him why, my friend was in the same boat as me and then he agreed he could. He said that the other person got $100 off any headphones of their choosing and at that time the QCII were on sale for $188 (I never saw that price anywhere, so maybe he thought I was in the US). He said the sale for $188 was done, but he can honour the price and take $100 off. I then asked if I could get 2, he said he is only allowed to take $100 off total. So he said he could give both them for $188 each and then subtract $100, so got them for $290 all in after-tax (Ontario). I consider this to be an amazing deal as it brings the price to $145/headphone after tax. I confirmed with him if they were brand new and he said yes.
He said Canada was sold out so he would get them shipped from US with express shipping for free. Got them in 3 days and I love them.
I was very polite with the guy, I joked around with him, I was persistant and I do have great negotiating skills. It does take luck and patience.
Nov 16th, 2020 9:31 pm
Nov 16th, 2020 10:29 pm
Glad for you getting your items. I'm not desperate enough to want them that bad, so many people got screwed by this whole fiasco. Theres been other times and items Ive got made about and fought for. I'm interested to see how the people in QC make out with this whole thing.corea8336 wrote: ↑ So... I finally received my order today - two of on ear headphones. My initial order got cancelled, called in and talked to a supervisor about the situation and finally she agreed on honouring the offer but next day it got cancelled again. I was pissed off and called in again. One of service reps actually completed another order and it didn't get cancelled. It took about two weeks to get my headphones. I didn't get an upgrade like others did but am just glad my order came through as I bought them as christmas gift. Hope this helps.
Nov 17th, 2020 9:26 am
Nov 17th, 2020 11:31 am
I'm about to send a formal notice. It's printed, just need to send it with signature with Canada Post to the Bose Canada headquarter