The brick and defective chair
Hi folks. I'm wondering if anyone has experience with the brick offering what seems to be a weird lowball compensation for a product under warranty.
I had a severe weird injury in 2014 and with the insurance money I got a massage chair from the brick in 2015. I used it to supplement physiotherapy. It had one small problem early on that was fixed easily and quickly.
Now, it doesn't work. It hasn't been used even once a week but the remote died or who knows what. Nobody technical has checked it out. Just the brick warranty person who didnt know the product.
They are offering us the original money back as a store credit or a much lower amount in a refund.
They don't even sell these chairs anymore as far as I can tell. We have 30 days to decide.
Has anyone had a similar experience and has advice for us?
Thank you!!
I had a severe weird injury in 2014 and with the insurance money I got a massage chair from the brick in 2015. I used it to supplement physiotherapy. It had one small problem early on that was fixed easily and quickly.
Now, it doesn't work. It hasn't been used even once a week but the remote died or who knows what. Nobody technical has checked it out. Just the brick warranty person who didnt know the product.
They are offering us the original money back as a store credit or a much lower amount in a refund.
They don't even sell these chairs anymore as far as I can tell. We have 30 days to decide.
Has anyone had a similar experience and has advice for us?
Thank you!!