The Brick and their misleading warranties
In 2007 i bought a tv from the brick with a 6 year extended warranty. The tv was $2,000 before taxes and they had a promotion that week for a free stand ($300 value). 3 months ago, the tv stops working. I call the brick and they have someone from transglobal (owned by the brick?) come to my house 3 weeks after my call to look at the tv. The report that he sent to the brick indicated that he would not be able to fix the tv.
The brick calls me and tells me to come to the store to pick out a new tv. I get to the store the same day and pick out a samsung tv for exactly 2k (They told me I essentially have a 2k credit towards any tv only). After picking out the tv they try forcing another warranty on me and I decline several times only to be called an idiot by the store employee because "you get it refunded after 4 years if you don't use it". Then they realize the paperwork isn't done and I need to come back next week. I go back the next week and they say I will only be entitled to a tv for $1700 because I paid 300$ for the stand (incorrect as on my original bill of sale it says "stand - FREE".
I contacted customer support only to be told that it doesn't matter what my bill says, their computers are right and my receipt is wrong (lol). They got so frustrated that one supervisor said: "Too bad, I'm going to cancel the replacement authorization and you'll be stuck with a broken tv".
For the next 6-7 weeks I have unable to speak to anybody about this matter, everyone I call tells me to call another number.
All in all it's a pretty bad experience and a lot of time wasted in store and much more time on the phone. I'd seriously advise you all not to ever purchase an extended warranty or anything from the brick really. I'll be forwarding this thread to their customer support so flame on.