Budget air cancellation

ShaziaP85553 wrote: ↑ Hello,
My husband and kids purchased air tickets thru budget air departure date Dec 16 from toronto to karachi Turkish Airlines. Budget air sent us new tickets saying that arrival time in karachi is 4;50 am before it was 3:30 am. Increasing layover time in istanbul before was 4 hrs 5 minutes, changed to 5 hrs 25 minutes.
Can we request for cancellation and full refund. purchased tickets through td first class travel visa infinite.
Please advice how to proceed with my request.
Thanks

You can always make a request, but an itinerary change this minor doesn’t mean you will be successful.

It is just a small change in scheduling.....no real reason to cancel or ask for a refund. Airlines are allowed to make schedule changes.

As far as I can tell Budget Air is a travel agent and not an airline.

If this is true then the rules for cancelling and refund are based on the travel agent and you agreed to them when you booked.

What did the rules say?

So you're going to fight with an airline to get a refund on a non-refundable ticket because GASP! Turkish Airlines made your layover 1:20 (yes, ONE HOUR AND TWENTY MINUTES) longer so you land at youir destination 1 hour 20 min later than originally planned? Is that 1 hour 20 min going to ruin your travel plans so much you need to call off the whole thing or rebook with another airline with a more favorable itinerary? Is there a connecting flight or bus (or whatever) you'll miss that you aren't telling us about? I seriously doubt you are going there to catch a cruise ship and this later arrival means you miss the boat...

All I can say is, find another hill to die on. The smart move is to take the damn trip. There's something you aren't telling us.

ShaziaP85553 wrote: ↑ Hello,
My husband and kids purchased air tickets thru budget air departure date Dec 16 from toronto to karachi Turkish Airlines. Budget air sent us new tickets saying that arrival time in karachi is 4;50 am before it was 3:30 am. Increasing layover time in istanbul before was 4 hrs 5 minutes, changed to 5 hrs 25 minutes.
Can we request for cancellation and full refund. purchased tickets through td first class travel visa infinite.
Please advice how to proceed with my request.
Thanks

Sounds like the real story is that they do not want to go on the trip!

Yes. The extra layover is a crime against humanity.

Maybe they were planning on canceling anyway and are hoping this change would give them a better chance of a refund?

Yes, due to covid there are changes in the plan, and we are just wondering if we can make this as a reason as well.

Thanks

ShaziaP85553 wrote: ↑ Yes, due to covid there are changes in the plan, and we are just wondering if we can make this as a reason as well.

Thanks

So.... Budget Air (Third Party travel agency) good luck getting for cancelled flight.

Lesson learned ... book directly with Turkish Airlines.. they probably would of cancelled your flight and refund

I've had Westjet change my flights (sometimes meaning I will arrive 1-2 hours later or sometimes meaning I will arrive at my destination or leave my destination almost 12-24 hours from what I originally booked.

I've never requested my money back but depending on the change that they made, I generally will call them to change what they've done which they of course allow me to do for free.

For me, it sounds as if the original poster has second thoughts about the trip and is just trying to get a refund back on non-refundable tickets.

ShaziaP85553 wrote: ↑ Yes, due to covid there are changes in the plan, and we are just wondering if we can make this as a reason as well.
Thanks

You screwed yourself by 1-booking a non-refundable ticket 2-using a third party reseller. Turkish didn't cancel your flight (in which case you would have had SOME shot at a refund, but even that's not guaranteed). A 1 hour 20 minute adjustment to your schedule is well within the rights of an airline. Unless you have travel cancellation insurance and your reasons for backing out are covered by that policy, you're stuck.

Best advice -- you planned the trip, you paid for it non-refundable, might as well take it.

I can't speak to this specific airlines but ANY change on Air Canada and other airlines I have flown allow for a full refund.

Slim to no chance of a refund unless Canada or Pakistan close their borders to air travel.

Look at all the bad advice in this thread from people sour this guy wants to cancel. Why do you even care?

For Turkish Airlines, if the flight time changes by 15 minutes or more you are eligible for a FULL REFUND.

sooonk wrote: ↑ Look at all the bad advice in this thread from people sour this guy wants to cancel. Why do you even care?

For Turkish Airlines, if the flight time changes by 15 minutes or more you are eligible for a FULL REFUND.

Sure - but he / she didn't book with Turkish airlines. He / she booked with a travel agent. The travel agency policies apply. Turkish airlines cannot take control of this ticket since he / she booked with a travel agent.

So back to my question - what policies did the OP agree to when booking?

sooonk wrote: ↑ I can't speak to this specific airlines but ANY change on Air Canada and other airlines I have flown allow for a full refund.

Go and tell that to the thousands of Canadians who are waiting on refunds for flights that Air Canada cancelled. Only travel vouchers are being offered right now.

You're statement was mostly correct pre COVID, but not now unfortunately.

Call budget air. They call Turkish if Turkish says ok to refund you might be in luck. Budget may change you some admin fee.

No harm in asking. Flying to Pakistan in general you don’t have a lot of options so it would be hard to argue this change really impacts you as I doubt another airline could deliver you at your desired time.

Never hurts to ask