Expired Group Deals

Buyers becareful when purchasing from Wagjag!!!!!

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  • Sep 3rd, 2019 2:09 pm
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[OP]
Newbie
Jul 20, 2008
7 posts

Buyers becareful when purchasing from Wagjag!!!!!

SCAM REFUND??
Purchased tickets and needed a refund a week before the expiry date. I sent an email requesting for refund. They promptly got back to me asking why. I told them my reason and they sent one back and said,
"I will look into trying to cancel these vouchers, please be advised that they are transferable. If you have someone that may want to take advantage of the great experience for a low price you are able to transfer it to them. "

The reply showed lack of commitment and confidence to refund the tickets, when this is is a refund that I was entitled to.

I emailed them three more times, before the expiry date asking how the progress was going, and I have not head anything back. Ever since that last email I received from Wagjag, I did not hear from them again, and it's been over a week. The tickets are now expired, I have not used them. If I knew that the tickets were not going to be refunded, I would have gave them away.

Their communication is absolutely horrible and they need to make major improvements to their services, if they want to be able to compete. I feel like I got scammed for a refund that I am entitled to as a customer, this is absolutely ridiculous and I am getting very fed up with their incompetence .

The sad thing is, at the same time I needed a refund from teambuy, and I got the refund in 3 days of my first email. They were super friendly, professional and prompt.

I will not be purchasing from them again, and I will advise family and friends not to as well. Buyers please beware of this.
191 replies
Deal Addict
Aug 13, 2007
4546 posts
801 upvotes
MoogleDoll wrote: SCAM REFUND??
Purchased tickets and needed a refund a week before the expiry date. I sent an email requesting for refund. They promptly got back to me asking why. I told them my reason and they sent one back and said,
"I will look into trying to cancel these vouchers, please be advised that they are transferable. If you have someone that may want to take advantage of the great experience for a low price you are able to transfer it to them. "

The reply showed lack of commitment and confidence to refund the tickets, when this is is a refund that I was entitled to.

I emailed them three more times, before the expiry date asking how the progress was going, and I have not head anything back. Ever since that last email I received from Wagjag, I did not hear from them again, and it's been over a week. The tickets are now expired, I have not used them. If I knew that the tickets were not going to be refunded, I would have gave them away.

Their communication is absolutely horrible and they need to make major improvements to their services, if they want to be able to compete. I feel like I got scammed for a refund that I am entitled to as a customer, this is absolutely ridiculous and I am getting very fed up with their incompetence .

The sad thing is, at the same time I needed a refund from teambuy, and I got the refund in 3 days of my first email. They were super friendly, professional and prompt.

I will not be purchasing from them again, and I will advise family and friends not to as well. Buyers please beware of this.
WagJag handles refunds on a case by case basis. Technically all sales are final but we will always see what we can do to make you happy. If you would like to request a refund please email us at [email protected] with the details of the situation and we’ll see what we can do for you. Please note that the vouchers we distribute are actually issued by the merchant, not us.

You aren't entitled to ****.
Deal Fanatic
User avatar
Oct 22, 2007
9193 posts
2829 upvotes
London
C'mon man, a week before the expiry? You bought it and didn't plan appropriately.
If it were me, I'd tell you to fly a kite; they are pretty blunt about the return policy.


[QUOTE]What is the refund policy?

WagJag handles refunds on a case by case basis. Technically all sales are final but we will always see what we can do to make you happy. If you would like to request a refund please email us at [email protected] with the details of the situation and we’ll see what we can do for you. Please note that the vouchers we distribute are actually issued by the merchant, not us. [/QUOTE]
Deal Addict
Apr 13, 2003
3280 posts
63 upvotes
I know nobody likes to take personal responsibilty anymore, but maybe read the terms before you buy something.
It doesn't sound like they did anything wrong, just you bought something you didn't really want/need.
Deal Addict
Nov 1, 2009
2646 posts
79 upvotes
Similar thing happened to me with Second City event ordered through Ticket Masters. Since the wife wasn't feeling well, I requested a refund on the morning of - Ticket Master dude sounded confident, but as the time of the event approached, it looked to me like increasingly they were making false promises.

Sure enough, I didn't receive any communication about it up until or after the event. So essentially, I would've paid for the tickets without using em. Then they would've made some nice free money.

Luckily, I caught on to the fact and told the wife - and even though she wasn't feeling well, she was like "hell, we have to go!". So we did :) .

The problem with these organizers is not that they won't give you a refund - according to the conditions of sale, they don't have to give you a refund. The problem is that they MISLEAD you to thinking that you will likely get a refund when you call, when you actually won't.
Deal Addict
User avatar
Apr 26, 2003
2248 posts
432 upvotes
Toronto West
Just to note

BUYER BEWARE: You will be held to the Terms of Service. Tell your friends and family!
Feedback - Hofo--Heatware--RedFlag[/B]
Deal Fanatic
User avatar
Aug 16, 2007
6814 posts
579 upvotes
Are you guys serious? You think you can get a refund for tickets of your wife is sick or you have 'a good reason'? That's complete b/s. You are living in a dream world, these are tickets, not a microwave. How the hell would they resell them that late.

Get with it!
Banned
User avatar
Apr 27, 2010
6280 posts
446 upvotes
Help me
Tough luck bro. Next time don't buy something you won't use.
Deal Addict
Oct 25, 2008
2306 posts
350 upvotes
North York
It's just that when you buy from fabfind, wagjag, teambuy - you're already buying the service/product at a very discounted price in which neither the reseller nor merchant expects refund / flexibility.
Deal Addict
Nov 1, 2009
2646 posts
79 upvotes
matdwyer wrote: Are you guys serious? You think you can get a refund for tickets of your wife is sick or you have 'a good reason'? That's complete b/s. You are living in a dream world, these are tickets, not a microwave. How the hell would they resell them that late.

Get with it!

I am presuming the wife getting sick comment was directed towards me - if so I just have to ask, did you only comprehend half my post? Or is it just more fun to ignore some points on purpose?
Phoenix3434 wrote: The problem with these organizers is not that they won't give you a refund - according to the conditions of sale, they don't have to give you a refund. The problem is that they MISLEAD you to thinking that you will likely get a refund when you call, when you actually won't.
Deal Addict
User avatar
Jan 22, 2009
2190 posts
1230 upvotes
Montreal
I would not trust my money with a name like "Wagjag"
Sr. Member
User avatar
Aug 23, 2010
990 posts
89 upvotes
Kherani wrote: You aren't entitled to ****.

LOL

sorry OP, but you don't have a case here. maybe if it was a month away or if it was a commodity.
Contests Won: None :mad:
Deal Fanatic
User avatar
Aug 16, 2007
6814 posts
579 upvotes
Phoenix3434 wrote: I am presuming the wife getting sick comment was directed towards me - if so I just have to ask, did you only comprehend half my post? Or is it just more fun to ignore some points on purpose?

I read all of it - I'm point out how its mind boggling to me that you had the balls to call in the first place.
Deal Fanatic
User avatar
Dec 3, 2009
5957 posts
1289 upvotes
Toronto
williamsauga wrote: I would not trust my money with a name like "Wagjag"

+1 I was wondering WTF with that name....lol
Remember to be an RFD-er and NOT a degenerate.
Deal Fanatic
Sep 9, 2003
8606 posts
2124 upvotes
Burnaby
If you don't agree with the terms of purchase, don't buy from them. Don't complain after the fact

Thread rated 1 star for non-comprehension
Newbie
Oct 21, 2010
2 posts
1 upvote
Brampton
Hi, I recently signed up for WagJag Brampton alerts and was excited that this service was now in my communitiy and that I could purchase special deals with great savings. Well I purchased a Spa Manicure & Pedicure for $20.00 with Style By King and WagJag never sent me my voucher via email, but they certainly didn't hesitate to take the money and charge my credit card. Upon seeing I had been charged I tried to access my WagJag account to no avail. and even tried to set up a new password which they wouldn't accept as their blurb stated account was already in use. At this time a message also popped up advising that they would send me a temporary password...well that didn't happen either. I sent WagJag emails on 4 different occassions asking for help in a kind manner as I could not log in, I advised that I was receiving all of my email alerts with their special offers so therefore my email adress was valid. Well what a surprise... there was no response from WagJag...and now I've been scammed out of $20.00. Thankfully it was only $20.00. I must say that I have never experienced a more unuser friendly website where you cannot get any help and do not get any response...and to boot get charged for something and not get it. I have used Groupon in the past and have never ever had a problem. This is a real disappointment as I was really excited about WagJag being in Brampton. And they advertise that WagJag will put a smile on your face...Well all I can tell you is that I'm not smiling! > :(
If anyone has had similar experience or can offer any help with getting this resolved please let me know.
Deal Fanatic
User avatar
Jul 20, 2004
6935 posts
81 upvotes
So do a chargeback. If services/products were never rendered you can just tell the card company and they'll reverse the charges. Easy as pie.
Deal Fanatic
User avatar
Aug 23, 2004
9182 posts
2156 upvotes
London
flashy_mcflash wrote: So do a chargeback. If services/products were never rendered you can just tell the card company and they'll reverse the charges. Easy as pie.

Chargeback will not be as easy as a pie for OP's case...usually you have to fill in a form...provide all the details...and they will check with the merchant...if the terms is no refund...your CC will not do a chargeback.

A friend of mine bought some deep discount air tickets which stated clearly no refund...no change of date...non transferable, tried to charge back when he found out he couldn't made it on that date because something came up unexpectedly....no luck.

Also, used to work with an ISP, a customer tried to do a charge back, we sent in our terms and conditions which clearly stated we will charge monthly fee from his CC the last Friday of each month for that month's usage and his Credit card company did not charge back.

Nonetheless for KColson's case, he has the ground for a charge back.
Member
Apr 14, 2010
405 posts
135 upvotes
apvm wrote: A friend of mine bought some deep discount air tickets which stated clearly no refund...no change of date...non transferable, tried to charge back when he found out he couldn't made it on that date because something came up unexpectedly....no luck.
Not being able to use the tickets is different than not receiving the tickets in the first place. The poster said that did not receive the spa certificate, not that they wanted a refund because they couldn't use it.

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