Expired Group Deals

Buyers becareful when purchasing from Wagjag!!!!!

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Newbie
Aug 4, 2011
6 posts
MARKHAM
I agree with the consensus, you should have planned accordingly.
Deal Addict
Dec 9, 2005
1000 posts
250 upvotes
Toronto
WagJag_Frances wrote: Yes, this is correct. Parkway Bowl will honour 4 games total for six people max. The other poster was understandably confused because Parkway charges 1 game/person. With this WagJag deal, whether it’s a group of 4 or 6 people, in the end it’s still one game per person. So, for example, if a group of six people show up, Parkway will throw in an additional 2 bonus games so that each person has one game.

Hope this helps to clear things up!
This was the post where you should have just said "Sorry, there was a typo. It should not have read for 6 people, so you may have a refund or Parkway will give 2 free bonus games to those that would still like to use the voucher for a party of 6".

You didn't say the copy was confusing, you said the poster was confused but you make no mention that the reason for the confusion was a typo on your part. If the poster had a voucher entitling them and 5 friends to bowl for free, why should they know what Parkway charges or be affected by it? The bonus games were not mentioned anywhere in the deal, obviously they were added later, as a result of the typo.
WagJag_Frances wrote: We're not denying an error was made, which is why I had posted that the copy is understandably confusing. I can't find the original post to see who had the disappointing experience, but if this is the case, we encourage our customers to contact us either by emailing info [at] wagjag.com or by calling 1-855-492-4524 for more assistance.

I don't see where you posted "the copy is understandably confusing". You didn't say anything about a typo until others commented about the deal and you posted "Sorry about the confusion...".

I think its good that you come on RFD to answer for your business, but if you are not open and forthright, you are wasting your time here.
Deal Addict
Dec 9, 2005
1000 posts
250 upvotes
Toronto
WagJag_Frances wrote: We're not denying an error was made, which is why I had posted that the copy is understandably confusing. I can't find the original post to see who had the disappointing experience, but if this is the case, we encourage our customers to contact us either by emailing info [at] wagjag.com or by calling 1-855-492-4524 for more assistance.
Is this what you were looking for?
na_sti wrote: I purchased several vouchers at PARKWAY BOWL. The vouchers were for "4 games of bowling for up to 6 people." (read - 4 x 6 = 24games max)
I presented the voucher to the establishment and they refused to honour the voucher and insisted that wagjag had misprinted and was only willing to provide 4 games total. I had a party of 4 and that meant only 1 game each.

I wasted half an hour discussing this matter with some employee and they refused to budge and had security escort me and friends out. I never felt so embarrassed. I was treated as if I was trying to swindle free games of bowling!
I believe somebody is breaking some consumer law(s) here.
An email had been sent to Wagjag concerning this incident and hope for their sake that they give me an acceptable explanation.

This is my first experience with Wagjag and so far am not impressed.

If I remember, I will update here if they do respond
You may not be denying an error was made but it took you an awfully long time to admit it. You work for WagJag, you posted in a thread about your company and you didn't read these posts that blamed the poster? This thread, about complaints about your company, is only 10 pages and over 1000 people have viewed it and you didn't think it was important enough to read the whole thread? Why didn't you respond when you knew it was the result of a typo, your mistake, instead of saying your customer was understandably confused? Did you think that all these people knew that if you went there with 6 people, only 4 of them got to bowl 1 game and the other 2 got to sit and watch? Remember there were no bonus games that anyone knew of at this time. It wasn't until you mentioned much later that Parkway was giving 2 free bonus games with this deal.
CSAgent wrote: I seriously think you need to read what the voucher is for. Parkway Bowl was right in this case.

4 games - with up to 6 people. That's 4 games of bowling, with up to 6 of your friends/family/relatives per game. How did you arrive at 24 games when it says, "4 games with up to 6 people"???
beerbaron105 wrote: Also to note, doesn't help that you have no concept of what 4 games of 6 people means, doesn't mean 4 games x 6 games = 24 games

Take some basic english classes and try wagjag again
Mendes wrote: Someone has to be wrong in these situations and it seems to be you this time around. And I dont mean that in a rude way, just seems like a misunderstanding as others have pointed out.

The interpretation should be "4 GAMES OF BOWLING, for up to 6 people"

In no way should it be understood as I can go in there myself and bowl 24 games
toronto_j wrote: People bowl together as a group...it's not an individual activity. Typically you pay per game (no matter how many people you have) or amount of time you're there, not per person. You misinterpreted, it's not WagJag or the bowling alley's fault. Maybe you've never bowled before but surely you know it's not generally played alone!
WagJag_Frances wrote: Sorry for the confusion, situations like this are rare -- there was an edit that was supposed to go into the copy but since it launched during the holiday season the change did not occur in time. On the flipside, we do offer a 100% satisfaction guarantee for full refunds whenever customers contact us via phone or email and Parkway Bowl themselves has also done their best to accommodate people who do show up at their location with vouchers for this deal.
So you knowingly advertised a deal with incorrect copy. If, as you claim there was no way to correct the copy in time, what action did WagJag take knowing that they sold a product to consumers using confusing wording in the ad. Did you amend the deal at any time with the copy that did not make it in time, or any message clarifying the true terms of the deal? Did you contact the purchasers of the deal to make sure they were aware that they may have misunderstood the terms of the deal since there was a copy edit that did not appear in the deal while it was being offered? Did you offer refunds, or advise people prior to arriving at Parkway that they were entitled to bonus games?

Looks like the poster na_sti did contact WagJag about this, either they never heard back or just never came back to the thread. But just so we all know, what is WagJag's position on this deal? Are you offering unconditional refunds to people who want one because they were unaware of the copy edit, or does the standard refund policy apply in this case as well?
Deal Addict
Dec 9, 2005
1000 posts
250 upvotes
Toronto
The reason I wanted to know your policy on refunds (as in a refund of the money paid, NOT a WagJag Credit) in this case is because much like the Parkway bowl deal there are some discrepancies in the copy of your website and your post that may also require an edit.

As a WagJag employee, you wrote "we do offer a 100% satisfaction guarantee for full refunds whenever customers contact us via phone or email "

But your website states http://www.wagjag.com/terms Refunds: WagJag handles refunds on a case by case basis. Technically, all sales are final and refunds are not permitted, however, we will always go out of our way to try to make you happy. If you have a question about a refund, please email us at [email protected].

And next to your "100% satisfaction guaranteed WagJag Promise" logo on your website it states "If you're not happy with your purchase, let us know why (we like lots of juicy details) and we'll give you a full refund. Seriously, it's that simple!"

So all sales are final and refunds are not permitted, but you give refunds. You handle refunds on a case by case basis, but all you have to do is explain why you are not happy with the purchase and you are simply given a full refund.

I am surprised to see such discrepancies. I am sure if it were an honest mistake you would simply correct the copy on your website, unless of course it is no mistake, and is actually a craftily worded loophole designed to give your customers a false sense of security.
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User avatar
Mar 31, 2005
1214 posts
966 upvotes
D-Roc wrote: Well I find Wagjag a bit unfair and does not provide the same compensation to customers complaining about the same thing. The bum fireworks deal for Victoria Day. So many posted they got a full refund when they called saying the advertised value of the deal was no where near what was given. I was only given a 5.00 credit. This has affected my decision on making purchases with them.

I was also upset from the Fireworks ripoff deal too, but more so on how Wagjag dealt with my refund.
(From what I read from this forum, most people were able to get a full refund and credits! WTF?????)

I had also asked for a refund, but got a credit of $5 too, and this was the second day of redeeming the vouchers and the customer service rep won't budge, even after 25 minutes of my wasted time.

I have never bought anything else since!
Deal Fanatic
User avatar
Dec 30, 2006
8728 posts
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Toronto
values99club wrote: I was also upset from the Fireworks ripoff deal too, but more so on how Wagjag dealt with my refund.
(From what I read from this forum, most people were able to get a full refund and credits! WTF?????)

I had also asked for a refund, but got a credit of $5 too, and this was the second day of redeeming the vouchers and the customer service rep won't budge, even after 25 minutes of my wasted time.

I have never bought anything else since!

I am waiting for Wgajag_Frances to address my issue, but surprise, surprise, he/she has not. I have bought one or two more things since then, but I am very careful at what I do buy. I could have spent more, but I have not and that will not change unless they are willing to give me a full refund like many others received.
Newbie
Dec 2, 2010
7 posts
Toronto
D-Roc wrote: I am waiting for Wgajag_Frances to address my issue, but surprise, surprise, he/she has not. I have bought one or two more things since then, but I am very careful at what I do buy. I could have spent more, but I have not and that will not change unless they are willing to give me a full refund like many others received.

Hi guys, Sorry to hear about your experiences, but as I've mentioned upthread, the best course of action is to contact our team at 1-855-492-4524 for more assistance.
Deal Addict
Dec 9, 2005
1000 posts
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Toronto
WagJag_Frances wrote: we do offer a 100% satisfaction guarantee for full refunds whenever customers contact us via phone or email
That's quite the change you made in the T&C's on your website. Your post sounds much more truthful now compared to before
Banned
May 12, 2004
9756 posts
4131 upvotes
Ottawa
WagJag_Frances wrote: Hi guys, Sorry to hear about your experiences, but as I've mentioned upthread, the best course of action is to contact our team at 1-855-492-4524 for more assistance.

D-Roc posted here for all to see how this is handled. Why insist he call or email? If you read his post he already wasted his time doing that, and look what it got him? A puny $5 back.

Trying to hide issues from the public does nothing but make people assume the worse.

Times must be getting tough in the "daily deal marketplace" (or should it now be called "daily roulette marketplace"?) Quality control has gone way down. Deal negotiators are coming up with any garbage they can put together. Refunds are now a privilege for a select few...
Deal Addict
Dec 9, 2005
1000 posts
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Toronto
D-Roc wrote: I am waiting for Wgajag_Frances to address my issue, but surprise, surprise, he/she has not. I have bought one or two more things since then, but I am very careful at what I do buy. I could have spent more, but I have not and that will not change unless they are willing to give me a full refund like many others received.
WagJag_Frances wrote: Hi guys, Sorry to hear about your experiences, but as I've mentioned upthread, the best course of action is to contact our team at 1-855-492-4524 for more assistance.

Why are you telling someone who is waiting for a response from you to contact your team again? Did you lose their number? Why not just send them a pm?
Sr. Member
Feb 12, 2005
562 posts
44 upvotes
Cheap wrote: Why are you telling someone who is waiting for a response from you to contact your team again? Did you lose their number? Why not just send them a pm?

Jeeze Cheap you complain a lot. I hope they ban you from using their services. I have gotten a refund from WagJag and nothing but great things to say about them.
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Dec 9, 2005
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isthatallugot wrote: Jeeze Cheap you complain a lot. I hope they ban you from using their services. I have gotten a refund from WagJag and nothing but great things to say about them.

You're aware that you are posting in a thread on complaints about WagJag ;)

When I see someone come on RFD to promote their business and posting they have a FULL REFUND policy, and then when I look on their website it says ALL SALES FINAL. NO REFUNDS I am going to complain/post about it. It's that simple, this is RFD. Since I brought this up coincidentally, WagJag, just in the last few days changed their wording to fix this obvious discrepancy, so apparently someone at WagJag thought it was a problem as well.

How would you feel if someone told you that you were wrong because you were confused, and you later found out that you were right all along? And the truth turned out to be that the person who accused you of being confused was the one that had made the mistake and they were making you take the blame for it instead of admitting their mistake? I wouldn't like it, so I am going to complain/post about it in this case since it was done by someone promoting their business on RFD.

I know that WagJag has a good reputation in the marketplace. There are complaints around here about not getting a refund, but generally people are happy with them. I am not threadcrapping everywhere bad mouthing them, and I wouldn't discourage anyone I talk to from buying from them either. My point is that if people are going to use RFD to promote their business they should be accountable for what they write, and in the case of the refund policy WagJag agreed.
Deal Addict
Feb 5, 2010
2764 posts
181 upvotes
The buyer (especially online) has all the time in the world to consider before making a purchase

The only legit complaint(s) is if the deal transaction went sour (i.e you paid and never received the coupon/e-mail/proof of purchase). Or the client is not honoring your deal for whatever reasonb.

Otherwise, all other complaints are a joke.
Deal Fanatic
User avatar
Dec 30, 2006
8728 posts
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Toronto
WagJag_Frances wrote: Hi guys, Sorry to hear about your experiences, but as I've mentioned upthread, the best course of action is to contact our team at 1-855-492-4524 for more assistance.

I will call today, thanks. I will be expecting the additional credit that everyone else got.
Deal Addict
Dec 9, 2005
1000 posts
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Toronto
Hey D-Roc, I don't know anything about the fireworks deal, I just thought I'd pass this along for anyone who can benefit. Enjoy your refund.

August 5, 2011
WagJag_Frances wrote: we do offer a 100% satisfaction guarantee for full refunds whenever customers contact us via phone or email
If you purchased anything from WagJag after this date you should be entitled to a full refund, despite the contradictory wording on their website that at the time claimed ALL SALES FINAL. NO REFUNDS. If you are denied a refund, report WagJag to RFD for using their forum to promote their business using deceptive marketing practices which violate the Consumer Protection Act.

If you purchased before this date, you are still entitled to a full refund but you may have to work for it. I'm sure the posters ;) in this thread would be more than happy to help anyone who was ripped off by WagJag.
Deal Addict
Feb 26, 2005
1347 posts
373 upvotes
isthatallugot wrote: Jeeze Cheap you complain a lot. I hope they ban you from using their services. I have gotten a refund from WagJag and nothing but great things to say about them.

Why would you hope Cheap get banned for being a smart shopper and identifying flaws in policies and deals? I actually really appreciate Cheap and Cas77 devoting so much effort to keep the merchants honest. It was through his diggings that the truth came out about the Parkway Bowl error. I would have interpreted that deal the same way as the OP (i.e. up to 24 games). How can 6 people bowl 4 games total?! Wagjag's response about 2 free bonus games was very weak, and then dared to say the OP was confused - come on, really?!! If merchants come here to post, be straight up. We are not fools.
Deal Addict
Dec 9, 2005
1000 posts
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Toronto
Hey Meridian, thanks. And a big thank you for taking the time to point out in your post the same things that I find apalling about the way WagJag handled the Parky Bowl deal.

When I saw this thread pop up up again I thought I should check to see if someone else was complaining about me. ;) A lot, is a relative term. To me, complaining when a company misrepresents their T&C's on RFD while they are promoting their business, and stands by while an RFD'er takes a beating for their mistake is not a lot. Since I've been accused of complaining a lot, I'll give you an example of what I consider to be a lot.

Since WagJag_Frances showed up to promote the Parkway Bowl deal, there have been 4 positive (to WagJag) posts and each poster was thanked, and WagJag_Frances has thanked 4 people. I see 4 and think 2+2, that WagJag_Frances is thanking everyone for saying nice things about them. I think, so what, people thank everyone who says something they agree with, or nice things. To me, it's a novelty, it's not the same as actually posting misleading information. If RFD wants to let people promote their business by giving posters a thanks, then that's their business. I'm not going to complain about it.

For some though, maybe that's not a lot. They might think that the people who are using RFD to make money should be held to a higher standard and should remain neutral so as not to skew the viewpoint of someone reading the thread. And not go through a thread where they are promoting their business clicking thanks to the good posts, and ignoring the negative ones. They might think it cheapens a feature that they feel is important. They might complain about it in order to stop this practice since for them, its not a lot.

My main concern was with WagJag_Frances telling RFD'ers they had a full refund policy when their website said all sales final, no refunds. The irony is that if WagJag_Frances had taken responsibility right away for their mistake on the Parkway Bowl deal and the way na_sti was treated, I never would have seen their return policy and would have kept on believing as I did when I purchased from them, that I had a full refund guarantee.
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Mar 25, 2009
1190 posts
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Toronto
I contacted Wagjag CS several days ago and all I got is a generic email confirming the receipt. No one responded yet to serious issues I have with Toronto Home Movies. I am trying to 1) get a refund for one of my coupons and 2) have Wagjag deal/stop the rip off (extra charges) happening at Toronto Home Movies.
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Dec 9, 2005
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mcfrugal wrote: I contacted Wagjag CS several days ago and all I got is a generic email confirming the receipt. No one responded yet to serious issues I have with Toronto Home Movies. I am trying to 1) get a refund for one of my coupons and 2) have Wagjag deal/stop the rip off (extra charges) happening at Toronto Home Movies.
Send them another email and tell them that their employee, using the name WagJag_Frances posted on RFD that they offered full refunds if people were unhappy. Tell them if they don't give you a full refund you will complain to RFD that they are using RFD's forums to promote their business using deceptive marketing practices which violate the Consumer Protection Act. Come back and post if that doesn't work and you can take it to the next level if you like.
WagJag_Frances wrote: we do offer a 100% satisfaction guarantee for full refunds whenever customers contact us via phone or email

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