How long did it take them to contact you finally?mcfrugal wrote: ↑I contacted Wagjag CS several days ago and all I got is a generic email confirming the receipt. No one responded yet to serious issues I have with Toronto Home Movies. I am trying to 1) get a refund for one of my coupons and 2) have Wagjag deal/stop the rip off (extra charges) happening at Toronto Home Movies.
deal_with_singh wrote: ↑Why is this thread still alive?
Bookpreviews wrote: ↑The promotional value can expire, but not what you put in.
Phoenix3434 wrote: ↑Similar thing happened to me with Second City event ordered through Ticket Masters. Since the wife wasn't feeling well, I requested a refund on the morning of - Ticket Master dude sounded confident, but as the time of the event approached, it looked to me like increasingly they were making false promises.
Sure enough, I didn't receive any communication about it up until or after the event. So essentially, I would've paid for the tickets without using em. Then they would've made some nice free money.
Luckily, I caught on to the fact and told the wife - and even though she wasn't feeling well, she was like "hell, we have to go!". So we did.
The problem with these organizers is not that they won't give you a refund - according to the conditions of sale, they don't have to give you a refund. The problem is that they MISLEAD you to thinking that you will likely get a refund when you call, when you actually won't.
If the manager did lie, then I would just contact Visa or whatever card you used and say the company lied to you and owes you money.psychology7 wrote: ↑worst experience online shopping ever. https://www.wagjag.com/myaccount?w=51741#
bought this stupid jerky from wagjag grocery on Dec 10th. emailed the merchant but Never got answers.
Contacted wagjag customer service on Jan 3rd regarding canceling my order due to horrible customer service.
Since my item was not sent yet I requested full refund including the shipping cost and the customer representative agreed.
Next day, this representative emailed me saying that the item was sent on Jan 4th and No refund. WTF I called and confirmed on 3rd that
item was not sent yet. Then, I got this email from manager for Wagjag grocery, Chant Spencer saying he wants to talk to me. He was saying
since the item was sent already the refund cannot be made and explaining all sorts of ******** he came up with. Then we argued for
30 minutes and he agreed to give the full refund including the shipping cost. I double checked with him and he said 'Yes I will give you
full refund' I thought end of the story. Then, this guy called me again after few minutes saying he talked to his boss and since the
item was sent already guess what NO REFUND!!. WTTTTTTTTFFFFFFFFFF. These people are fraud and scam. The representative lied and even
the manager lied.
****ed up company.
WagJagMolly wrote: ↑Hello there - we noticed your post and thought we would reply directly. We're sorry that you had this experience. Please note that your voucher was issued by email when the deal closed and we have re-sent it to you (it may be in your junk mail account). The voucher has also been in your account since you made the purchase. It appears that our messages have been going into your junk mail box. In any case, our records show that we have connected by email and this issue has been resolved. Thanks for bringing this to our attention.
Have a great day and Happy WagJagging!
This is not true with my experience with Wagjag. Sent them countless emails about my coupons and got a runaround about returns which I wasn't asking for. Was simply asking if the paid value expired and they stated that the coupon expires completely on expiry date. Even some of the less popular dealsites with terrible reviews have told me that the paid value wouldn't expire. I don't even know. Definitely not purchasing anything from Wagjag anymore :S.Bookpreviews wrote: ↑The promotional value can expire, but not what you put in.
MoogleDoll wrote: ↑SCAM REFUND??
Purchased tickets and needed a refund a week before the expiry date. I sent an email requesting for refund. They promptly got back to me asking why. I told them my reason and they sent one back and said,
"I will look into trying to cancel these vouchers, please be advised that they are transferable. If you have someone that may want to take advantage of the great experience for a low price you are able to transfer it to them. "
The reply showed lack of commitment and confidence to refund the tickets, when this is is a refund that I was entitled to.
I emailed them three more times, before the expiry date asking how the progress was going, and I have not head anything back. Ever since that last email I received from Wagjag, I did not hear from them again, and it's been over a week. The tickets are now expired, I have not used them. If I knew that the tickets were not going to be refunded, I would have gave them away.
Their communication is absolutely horrible and they need to make major improvements to their services, if they want to be able to compete. I feel like I got scammed for a refund that I am entitled to as a customer, this is absolutely ridiculous and I am getting very fed up with their incompetence .
The sad thing is, at the same time I needed a refund from teambuy, and I got the refund in 3 days of my first email. They were super friendly, professional and prompt.
I will not be purchasing from them again, and I will advise family and friends not to as well. Buyers please beware of this.
Insomniac1 wrote: ↑Can't seem to find any other active forum besides this and here's hoping that someone responds.
So here's my experience.
Had diner with a WagJag coupon valued $40 which I purchased for half off.
Bill came in at $36 including all taxes and it was my understanding that since the coupon had a face value of $40 that the remainder $4 I had left would cover my tip. I am aware that there is no cash back and was not expecting any change in return however I was told that the coupon "does not include tax" and that I would have to make a $40 diner purchase and PAY tax on the face value of the coupon ($40).
My arguments is this. I am well within my coupon limit of $40 with taxes and even tips why should I be FORCED to pay taxes on $40 when I haven't ordered $40 worth of food???
I ended up ordering another small item and was now over $40 and paid $6 extra for something I could have done without.
Again I realize that taxes are not included with the coupon which is why I was careful to order well within the max of $40 taking into consideration taxes/tips.
Any feedback would be appreciated.
