Buytopia Reviews - Post your review here of their customer service

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Dec 20th, 2011 10:40 pm

YLSF [OP]: Deal Fanatic; May 23, 2003; 9813 posts; 1286 upvotes; GTA

Dec 20th, 2011 10:40 pm

Buytopia Reviews - Post your review here of their customer service

Has anyone ever received a refund from Buytopia for a voucher issue?

They seem to have one of the worst customer services based on the Marlon's/ The Butchers thread:

merged-butchers-aka-marlon-meats-organi ... on-999078/

I am boycotting buying anything from them. I think the public (through google searches) should be warned. Please post your bad or good reviews of Buytopia here.

114 replies

Dec 20th, 2011 10:44 pm

bobbybeats90: Banned; Dec 3, 2011; 29 posts; 3 upvotes; TORONTO

Dec 20th, 2011 10:44 pm

YLSF wrote: ↑Has anyone ever received a refund from Buytopia for a voucher issue?

They seem to have one of the worst customer services based on the Marlon's/ The Butchers thread:

merged-butchers-aka-marlon-meats-organi ... on-999078/

I am boycotting buying anything from them. I think the public (through google searches) should be warned. Please post your bad or good reviews of Buytopia here.

Worst customer service

Dec 21st, 2011 9:52 am

catwalk: Deal Addict; Nov 26, 2007; 1226 posts; 130 upvotes; Barrie/Toronto

Dec 21st, 2011 9:52 am

I had a good experience when I had to call them once but I'm sure I wouldn't be impressed if I had bought the butchers deal.

I recently bought the "NuMe" deal ($25 for $125 voucher) but found out there were better deals without buying a voucher so asked to refund the very next day. They say you can get a refund in the first 10 days no problem but it's been 6 days & I haven't heard anything back from them! Not impressed.

Finally got an answer after writing to them & asking WTH. Got my refund.

The site is always SLOW AS MOLASSES, not worth buying anything from a site that can't handle even a few people on it!

My Ebay items for sale: HERE! :)

Jan 6th, 2012 4:10 pm

bennxta: Newbie; May 12, 2009; 3 posts; ontario

Jan 6th, 2012 4:10 pm

HI,

I purchased an item from buytopia.ca. They were offering a deal from Goodbuyfirst.com.

I have contacted buytopia.ca several times and they have never provided me with a reply.

Goodbuyfirst.com and buytopia.ca are sending me several emails, to confirm my delivery address, which I confirmed. They sent several more even though I have already confirmed my address.

Goodbuyfirst.com also sent me a link to "sign up" and to enter a voucher number.
However, there was no voucher number from buytopia.ca. The instructions were to re-purchase the item at a substantially higher price using a 'voucher' and to pay the extra 'taxes' applicable.

I have been charged by these companies, have asked for an update with no response and was asked for personal information and to "sign up" more without ever receiving my goods or a reply from anyone who work in these companies.

Jan 12th, 2012 11:55 pm

minella: Newbie; Jan 11, 2012; 4 posts; EAST GWILLIMBURY

Jan 12th, 2012 11:55 pm

YLSF wrote: ↑Has anyone ever received a refund from Buytopia for a voucher issue?

They seem to have one of the worst customer services based on the Marlon's/ The Butchers thread:

merged-butchers-aka-marlon-meats-organi ... on-999078/

I am boycotting buying anything from them. I think the public (through google searches) should be warned. Please post your bad or good reviews of Buytopia here.

I would never buy a deal from them after the Butchers fiasco - worst customer service and business practice.

Jan 17th, 2012 10:31 pm

CLOSER: Sr. Member; Oct 31, 2003; 863 posts; 140 upvotes; Woodbridge

Jan 17th, 2012 10:31 pm

I bought two 32gbs sd cards which are fake. I brought it to Butopia's attention and they refused to give me a refund!

Jan 18th, 2012 2:40 pm

SkiLLz: Deal Addict; Feb 1, 2004; 2511 posts; 2580 upvotes; Oakville

Jan 18th, 2012 2:40 pm

I bought 5 of the Sears vouchers from them when they were offering that deal and I was very weary because of their poor reputation. Anyway, I used all 5 vouchers and saved a good chunk of money so no complaints from me.

Jan 26th, 2012 8:14 pm

51s: Member; Nov 28, 2010; 244 posts; 12 upvotes; Mississauga

Jan 26th, 2012 8:14 pm

I was forced to request a chargeback from MasterCard because they refused me a refund. I purchased a voucher and couldn't get the service because it was pretty much impossible to get an appointment.
I'm obviously done with those crooks.

Jan 27th, 2012 4:26 pm

lulechka: Newbie; Oct 8, 2011; 1 posts

Jan 27th, 2012 4:26 pm

the worst (or should I say "non-existent") customer service ever!!!! They would tell you that they were in touch with the business you'd been having issues with, but in fact no one bothered to resolve the problem. Their manager is rude and of no help. His excuse is that he's getting a lot of calls from customers. NEVER EVER buy anything through Buytopia. I'm about to file a complaint with the Ministry of Comsumer Services. Oh, btw, PainFreeLaser (the company I'm having an issue with) is as bad. Would not return my calls or emails. BEWARE!

Jan 29th, 2012 10:43 pm

charlesj: Jr. Member; Jun 26, 2010; 169 posts; 142 upvotes; Toronto

Jan 29th, 2012 10:43 pm

I ordered a pair of FAKE beats headphones from their group deal. Total scam! Asked for a refund, they said they cancelled it.. been a month now. Still no refund shows up.

Same with some of my friends that bought the same deal. AVOID!

Feb 2nd, 2012 11:02 pm

jonnyrosen: Newbie; Feb 1, 2012; 5 posts; 1 upvote; TORONTO

Feb 2nd, 2012 11:02 pm

the people at buytopia are great in that they will eventually refund your money for your purchases at the butcher if you are persistent enough. call and demand to speak to peter. he says he is the manager. the people who answer the phone will ask you why you are calling and give you all sorts of songs and dances.

however i finally received my refund today. had to threaten to sue them if they did not. they agreed to provide the refund just over a week ago. and when i complained this week that i did not receive it Peter told me that they did not have enough money in their paypal account or something like that.

their customer service is not great but they did give the refund to me. i am sure they will give it to you if you are persistent. they will try to blow you off. tell you it is not their fault and they are going to sue merlin.

just be persistent and you will get your refund. I DID.

Feb 4th, 2012 9:10 am

SarahJ1: Newbie; Feb 3, 2012; 2 posts; 1 upvote; TORONTO

Feb 4th, 2012 9:10 am

I was one of the many people who bought a voucher for the organic meat. I also have a friend who bought 3. While she has tried to go to the actual store to redeem several times, with no luck, I have been emailing [email protected] which was the method provided by Buytopia to process orders. I made a request and submitted my order. I waited and waited. I emailed back, they said my order would be coming soon. I waited and waited. I sent two more harshly worded emails - nothing. Now, all I want, is my original investment back. No reply. I was wondering if they had an office here in Toronto. It might be worth people actually going straight to the source. I realize that the retailer is being held responsible. However, my understanding is that these deal companies take the lion's share of the money, so I see them as far more responsible. I would encourage people to be very wary of these deals. I would hazard a guess that there are many more people who are out of luck with this deal. SO they have collected thousands of dollars and not provided any product!>

Feb 4th, 2012 9:21 am

SarahJ1: Newbie; Feb 3, 2012; 2 posts; 1 upvote; TORONTO

Feb 4th, 2012 9:21 am

Hi - I have desperately been :trying to get a refund and they are not answering my emails. Do you have a number I can call to reach this Peter person?

Thanks a million!

+1

Feb 4th, 2012 4:55 pm

jonnyrosen: Newbie; Feb 1, 2012; 5 posts; 1 upvote; TORONTO

Feb 4th, 2012 4:55 pm

this is buytopia's phone number. it is their responsibility. you bought the coupon from them. you have a contract with buytopia and not marlon's. be persistent. you will get your hard earned money back. do not let them push you around. tell them you will just sue them in small claims court and they will refund your money.

Feb 4th, 2012 7:41 pm

vancouverbased: Newbie; Feb 3, 2012; 1 posts; VANCOUVER

Feb 4th, 2012 7:41 pm

DO NOT BUY FROM BUYTOPIA!!! I have been trying to get my credit card credited with the refund they promised me for a month now. I have the email from "Aun" confirming that I will get a refund of $34 for a voucher that I couldn't use because the merchant had changed the criteria and that was not made explicit on the voucher. Since then I have followed up by phone and email and have received no further response. The customer service is horrible and they are not reliable. Save your money and your time. I am now having to submit a dispute of the charge with my credit card and they will deal with it on my behalf. Huge waste of time!

Feb 6th, 2012 4:45 pm

jonnyrosen: Newbie; Feb 1, 2012; 5 posts; 1 upvote; TORONTO

Feb 6th, 2012 4:45 pm

vancouverbased wrote: ↑DO NOT BUY FROM BUYTOPIA!!! I have been trying to get my credit card credited with the refund they promised me for a month now. I have the email from "Aun" confirming that I will get a refund of $34 for a voucher that I couldn't use because the merchant had changed the criteria and that was not made explicit on the voucher. Since then I have followed up by phone and email and have received no further response. The customer service is horrible and they are not reliable. Save your money and your time. I am now having to submit a dispute of the charge with my credit card and they will deal with it on my behalf. Huge waste of time!

this is how they operate. they give you the royal run around. call peter and tell him you are going to sue them and he will co-operate. it took a few weeks after they promised me saying their paypal account did not have enough money in it.

Mar 13th, 2012 8:34 pm

tendim: Jr. Member; Sep 15, 2008; 157 posts; 6 upvotes

Mar 13th, 2012 8:34 pm

I've got to ask: Why is everyone going through Buytopia for a refund? After many headaches years ago trying to get refunds through PayPal, anything online, I usually go straight to the C/C company. There is no addional charge for getting a refund from the C/C, so why not let them do the work for you?

And I think doing it this way does a double-whammy to Buytopia, because they may get hit with a chargeback fee from the C/C company.

Photographer, Traveler, Small Time Investor, Project Manager, Grease Monkey, Trance Addict. 'nuff said.

Mar 27th, 2012 6:39 pm

Bok Choy: Newbie; Dec 15, 2008; 2 posts; Toronto

Mar 27th, 2012 6:39 pm

Having purchased two vouchers for 10 ft. usb cords and finding out the redemption site for the company offering the products don't have a submit button either on (2) different PC's, a MAC, iPad or iPhone, I requested a refund and explained the situation as presented.

Three emails later and finally a phone call (the guy Mike is a rude jerk) he said I'd get a refund in 15 - 20 days. Later the same day, Jay sends an email: You can submit your vouchers here. Obviously they don't read the emails.

I won't be using Buytopia ever again as they don't stand behind their promises and guarantees.

Ebay is so much more reliable and you deal with companies outside of Canada. In fact they're cheaper.

Jun 6th, 2012 11:50 am

rename: Sr. Member; Jun 3, 2004; 776 posts; 21 upvotes; Toronto

Jun 6th, 2012 11:50 am

just had a skeptical experience about buytopia

I normally dont do this, but i was kinda rushed by my buddy and went to the site and bought 1 item
they charged me for two items instead of one.
called and spoke to Mike, and he ensured me the refund will be processed in the next 5-10 days

no ticket number, no phone adequate, no other connection number or email besides the one in here http://www.buytopia.ca/page/contact-us
Toll Free: 1-855-442-2220
Customer Support: [email protected]

Mike says, they are located in downtown Toronto
their site was registered through go daddy
hosted on amazon's server so it shouldnt be so hard to track it down, but still why the hassle???

Nikon D7100, Tamron 17-50mm, Sigma 30mm f/1.4, Nikon 35mm F/2, Nikon 85mm f/1.8, Tamron 90mm f/2.8 Macro, Nikon SB800, Manfrotto 190+RC482,

Soylu.CA -

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Jun 8th, 2012 10:20 am

BananaHunter: Deal Fanatic; Sep 23, 2007; 5264 posts; 1410 upvotes

Jun 8th, 2012 10:20 am

When it comes to deal sites, I don't really care about their customer service. I just want to buy a deal, and use it. The review of the product/service I receive from the vendor is more important than the customer service. Understandably, sometimes things go wrong and you need a refund. If you HAVE to use their customer service, chances are that you're already unhappy.

I've bought a few deals with Buytopia. No problems so far. But I do feel their site is more sketchy compared to more established deal sites. Their best deal by far has to be the Sears $25 for $50 deal. It worked and I was happy. Recently I bought the Dairy Queen Blizzard coupon.

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