Calgary mom accuses courier giant DHL of charging 'hidden fees' | CBC News
The CBC at its worst
This is about the "brokerage fee" that ALL shipping companies use. Strange that CBC targeted DHL but didn't mention any of the others, especially UPS.
Also a bit sleazy that the people they featured all bought ~$25 of merchandise. Just enough to trigger the charges by exceeding the $20 duty free threshold. That's like complaining that a pharmacy's $10 dispensing fee is outrageous when the medication costs on $10 and failing to omit that the fee would also apply if the medication cost $100 or even $1,000.
And no mention of the $20 duty-free threshold which is why all of this happens in the first place. If that threshold was similar to other countries like the US or the same $800 that's used for travellers then a $20 brokerage fee would be a small percentage of the total amount rather than 100% or even more.