Cell Phones

Call recording apps

  • Last Updated:
  • May 28th, 2020 6:45 am
[OP]
Sr. Member
Dec 17, 2009
771 posts
629 upvotes
Vancouver

Call recording apps

Recently none of my call recording apps is working. I emailed Truecaller, he said after Android 9.0 and above, Android doesn’t support Call Recording anymore.
Anyone experience the same? Or is that any call recording app still working for Android 10.0.
20 replies
Sr. Member
Dec 4, 2017
579 posts
256 upvotes
Call recording has been a struggle for years, depending on the individual handset and version of Android. That is because Android has been locking down access for security reasons. Some call recording apps have adapted by requiring that the call be on speakerphone, and thus using the microphone to record incoming audio out of the air. But even that might be getting impractical. If the phone manufacturer doesn't support voice recording out of the box, it's unlikely that you can add it after the fact for conventional phone calls.

That was a big motivator for me to switch to a VoIP app with built-in recording.

Google is apparently bringing out voice call recording for Pixel phones. https://www.xda-developers.com/google-p ... -hands-on/
[OP]
Sr. Member
Dec 17, 2009
771 posts
629 upvotes
Vancouver
Thanks for the update.

Which VoIP app are you using? How is the call quality? Is the audio quality totally depend on internet connection?

I switched from iOS to Android just because of the call recording feature. It it is no longer available, I may just switch back. Can VoIP app uses on iPhone?
Sr. Member
Dec 4, 2017
579 posts
256 upvotes
tofubb wrote: Thanks for the update.

Which VoIP app are you using? How is the call quality? Is the audio quality totally depend on internet connection?
You are welcome. I use "voip.ms" (a commercial grade VoIP provider that also sells to consumers) for the service, Acrobits Groundwire for the voice app, and "voip.ms SMS" for the texting app. Yes, the audio quality varies with the Internet connection. Incoming audio is usually very good, while outgoing can range from very good to barely understandable. Unlike with a phone's built-in voice app, there is no guaranteed quality of service within the phone itself nor via the mobile carrier's telephony standards. So, some other app can compete for Internet communication and chop up your audio. It seems to be better now that I disabled frequent syncing of my conventional email app. But the surge in Internet traffic since the pandemic is causing new challenges. I don't do a lot of voice calls, so it's not a big deal to me.
I switched from iOS to Android just because of the call recording feature. It it is no longer available, I may just switch back. Can VoIP app uses on iPhone?
Yes, but I'm not a VoIP user on iPhone. I recommend searching this subforum for VoIP threads to learn more.
Sr. Member
Dec 4, 2017
579 posts
256 upvotes
shabby wrote: I use acr on my s20, works fine. https://play.google.com/store/apps/deta ... r&hl=en_CA
I am pleased to see that there is still some usefulness to 3rd party apps here. Note that even this app's description say that it won't work for some. You can see in the user complaint on 2020apr30 that someone is getting recordings with no audio. That's exactly what happens on all modern phones that I've tried so far with my own VoIP app's recording (it also supports conventional calls).
Deal Addict
User avatar
Jul 2, 2001
4366 posts
1709 upvotes
GTA
IanBrantford wrote: I am pleased to see that there is still some usefulness to 3rd party apps here. Note that even this app's description say that it won't work for some. You can see in the user complaint on 2020apr30 that someone is getting recordings with no audio. That's exactly what happens on all modern phones that I've tried so far with my own VoIP app's recording (it also supports conventional calls).
I haven't tried any voip apps but for normal calls it works fine.
[OP]
Sr. Member
Dec 17, 2009
771 posts
629 upvotes
Vancouver
IanBrantford wrote: You are welcome. I use "voip.ms" (a commercial grade VoIP provider that also sells to consumers) for the service, Acrobits Groundwire for the voice app, and "voip.ms SMS" for the texting app. Yes, the audio quality varies with the Internet connection. Incoming audio is usually very good, while outgoing can range from very good to barely understandable. Unlike with a phone's built-in voice app, there is no guaranteed quality of service within the phone itself nor via the mobile carrier's telephony standards. So, some other app can compete for Internet communication and chop up your audio. It seems to be better now that I disabled frequent syncing of my conventional email app. But the surge in Internet traffic since the pandemic is causing new challenges. I don't do a lot of voice calls, so it's not a big deal to me.


This is totally new to me. So I need to get a VoIP app and a Voip service provider?
This will be my stay home project. Thanks,
Deal Addict
User avatar
Jul 2, 2001
4366 posts
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GTA
tofubb wrote: Thanks, tried it, it doesn’t work for me. Just same as the other apps, “unable to use microphone”.

Maybe your phone is using Android 8.0 or under
Its running android 10.
Sr. Member
Dec 4, 2017
579 posts
256 upvotes
tofubb wrote: This is totally new to me. So I need to get a VoIP app and a Voip service provider?
In the case of voip.ms, yes, you get the service and then buy your choice of apps to make it work on your phone. You can also get devices to allow landline-like service at home. It's a commercial service that can be made to do all manner of lovely things that would normally be of interest to an office, such as ring groups and such. I think that the consensus here is in favour of Acronis Groundwire being the best voice service app.

There are VoIP apps that are all-in-one apps with service, and may have more consumer-oriented features (such as MMS or RCS, and at least partial support for shortcode SMS to work with two-factor authentication, free versions for cheapskates, etc). Many VoIP brands in Canada are essentially the same things operated by common companies. The best known brand in Canada is probably Fongo. I haven't tried it because of a lot of complaints about quality of service. voip.ms still isn't the same QoS as the "real" voice and text via cellular carriers, but it's probably the highest quality VoIP in Canada, from what I gather on this and other forums.
[OP]
Sr. Member
Dec 17, 2009
771 posts
629 upvotes
Vancouver
ToDealHunter wrote: I use the app cube ACR and it works great
I used this app before, but it stopped working for me since beginning of this year. I just emailed them and waiting for their reply
[OP]
Sr. Member
Dec 17, 2009
771 posts
629 upvotes
Vancouver
shabby wrote: Its running android 10.
Then I really don’t know why it doesn’t work for me.
[OP]
Sr. Member
Dec 17, 2009
771 posts
629 upvotes
Vancouver
IanBrantford wrote: In the case of voip.ms, yes, you get the service and then buy your choice of apps to make it work on your phone. You can also get devices to allow landline-like service at home. It's a commercial service that can be made to do all manner of lovely things that would normally be of interest to an office, such as ring groups and such. I think that the consensus here is in favour of Acronis Groundwire being the best voice service app.

There are VoIP apps that are all-in-one apps with service, and may have more consumer-oriented features (such as MMS or RCS, and at least partial support for shortcode SMS to work with two-factor authentication, free versions for cheapskates, etc). Many VoIP brands in Canada are essentially the same things operated by common companies. The best known brand in Canada is probably Fongo. I haven't tried it because of a lot of complaints about quality of service. voip.ms still isn't the same QoS as the "real" voice and text via cellular carriers, but it's probably the highest quality VoIP in Canada, from what I gather on this and other forums.
I couldnt find cheapskates on Play store, but downloaded Forgo. Seem like they don’t support call recording. Will try some other apps. Thanks.
[OP]
Sr. Member
Dec 17, 2009
771 posts
629 upvotes
Vancouver
I got this reply from one of the call recording app


Thank you for writing to us, we apologize for this inconvenience caused.

Unfortunately, your Android version (OS 9 and above) doesn't support Call Recording anymore, and this applies to all Call Recording apps, unfortunately.

We currently don't have a solution, but we're always trying other methods to make it work. We apologize for the inconvenience this may have caused you.
Newbie
May 11, 2014
29 posts
4 upvotes
Alberta
ACR says in the help file that no 3rd party recorders will work with android 9 or later. a quick google search confirms this.

i would recommend installing a custom rom based on an older version of android.
there are good custom roms that are optimized for better performance from your device, and personally, i find ACR to be the most useful thing on my phone.

i tried to set up my dads iphone with a call recorder, but apparently because the incoming and outgoing audio streams are separate - you have to pay for a service that records both, then merges them. too much work and WAY too much money.
[OP]
Sr. Member
Dec 17, 2009
771 posts
629 upvotes
Vancouver
johnable wrote: "If you want to record calls in Android 9 Pie, you'll need to root your phone"

https://betanews.com/2018/08/15/record- ... oid-9-pie/
Thanks. But root my phone is too complicated for me.

I emailed CS of many apps. Only Cube ACR can still recording calls on my phone. Quality is good if I use speaker. If I use mic, I hardly heard the conversation.

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