Cell Phones

Can any rogers reps help me out? (Bought a blacklisted phone)

  • Last Updated:
  • Jan 1st, 2019 11:35 am
[OP]
Member
Feb 22, 2017
209 posts
74 upvotes

Can any rogers reps help me out? (Bought a blacklisted phone)

So me being a dumbass thought a deal was too good to be true and ended up buying a blacklisted phone (didn't test it). It is a rogers phone.

The agent told me she cant unblacklist it unless the original owner calls. Ofcourse I can't get ahold of the person who sold the phone to me.

Can I be helped in this case?

Thanks
16 replies
Member
Apr 20, 2015
203 posts
167 upvotes
Ottawa, ON
unfortunately unless the original owner contacts them n pays off the phone or whatever the problem is does something about it, there's nothing you can do with the phone it's unusable unless you find a way to change the IMEI. Which is illegal!
Deal Fanatic
Aug 29, 2011
8433 posts
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Mississauga
Sell it to someone overseas where the blacklist doesn’t apply. Other than that, OP is SOL.
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Mar 9, 2007
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Think of the Childre…
Did you bought it on craigslist?

WOULD SOMEBODY THINK OF THE CHILDREN!!!
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Nov 28, 2013
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Oakville
As others have mentioned, you are SOL. Rogers can't/won't help you. So either sell it overseas, change the IMEI if you can (pretty hard with newer phones), or enjoy your new paperweight.
Deal Addict
Jan 13, 2014
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While it sucks, and I do think the blacklist system is broken, think what would happen if someone stole your phone then called your carrier to say you willingly sold it to them. Do you think the carrier would comply and un-blacklist the phone automatically?

No, they wouldn't, as that would make the blacklist almost completely irrelevant.

In all fairness though, I'm not sure how the system could be fixed, but even if it was, it wouldn't help much in your case because you failed to test the phone (or presumably check if the phone was blacklisted before you bought it). Consider this a learning lesson to buy from reputable sources, and don't trust a deal if it seems "too good to be true."
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Nov 28, 2013
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Devhux wrote: While it sucks, and I do think the blacklist system is broken, think what would happen if someone stole your phone then called your carrier to say you willingly sold it to them. Do you think the carrier would comply and un-blacklist the phone automatically?

No, they wouldn't, as that would make the blacklist almost completely irrelevant.

In all fairness though, I'm not sure how the system could be fixed, but even if it was, it wouldn't help much in your case because you failed to test the phone (or presumably check if the phone was blacklisted before you bought it). Consider this a learning lesson to buy from reputable sources, and don't trust a deal if it seems "too good to be true."
The blacklist isn't there to protect consumers. It's there to kill the used phone market. And it's done an excellent job of that. It doesn't prevent any thefts, because it can take phones a while to show up on the blacklist after they're reported (so thieves put them up on kijiji and have them sold before they show up on the list) - and if they end up getting blacklisted before the thief gets a chance to sell it locally, the thief just sells it overseas like OP is going to have to do. The whole thing should be scrapped, but it never will be because the optics of admitting that it doesn't work would be disastrous for the CRTC.
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Feb 24, 2003
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I was also of the opinion that the blacklist was biased toward the carriers until someone lifted my phone from my coat pocket. Called my carrier and had the phone blacklisted. I don't have my phone which is a bummer but I got some satisfaction by having it blacklisted.
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Nov 28, 2013
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audit13 wrote: I was also of the opinion that the blacklist was biased toward the carriers until someone lifted my phone from my coat pocket. Called my carrier and had the phone blacklisted. I don't have my phone which is a bummer but I got some satisfaction by having it blacklisted.
Unfortunately, the only person who was punished is the person that inevitably ended up buying that phone, not realizing that it was stolen. The thief certainly wasn't. They were long gone. So while you had your cathartic moment, it's still the carriers (and the thief) that won in the end.
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Feb 24, 2003
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wearysky wrote: Unfortunately, the only person who was punished is the person that inevitably ended up buying that phone, not realizing that it was stolen. The thief certainly wasn't. They were long gone. So while you had your cathartic moment, it's still the carriers (and the thief) that won in the end.
I certainly understand your point.

Moral rhetorical/dilemma/question: I should not report my phone as stolen?
Last edited by audit13 on Dec 31st, 2018 11:43 am, edited 2 times in total.
Newbie
Jan 11, 2017
83 posts
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GTA
That’s what happens when the deal is too good to be true. Put it back up for sale, someone may need it for parts or overseas as others have suggested.
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Apr 16, 2002
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mtmp4k wrote: how do i sale it overseas
Ebay.
I'm serious as cancer when I say rhythm is a dancer.
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audit13 wrote: I certainly understand your point.

Moral rhetorical/dilemma/question: I should not report my phone as stolen?
That's entirely up to you - I'd probably still do it on the *off* chance that it shows up on the blacklist before the thief has a chance to dump it (to save people that actually check the blacklist from getting screwed like OP did), and to at least make it a TINY bit harder for the thief to sell it. But I'd still feel dirty doing it. Lol
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wearysky wrote: That's entirely up to you - I'd probably still do it on the *off* chance that it shows up on the blacklist before the thief has a chance to dump it (to save people that actually check the blacklist from getting screwed like OP did), and to at least make it a TINY bit harder for the thief to sell it. But I'd still feel dirty doing it. Lol
It felt good at the time to have it blacklisted. It was an iPhone so I erased it and put it into lost mode with my iCloud account. I always enable "Find my xxx" feature on my Apple devices. I suppose it would not have made any difference if I did or did not black list the phone since it's basically useless other than for some parts.

If I didn't blacklist and it could be factory reset, the thief's buyer would get a working phone and there would be no potential repercussions for the thief.

OP: sorry to hear this happened to you.
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Aug 18, 2018
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@mtmp4k

Not sure if this applies but in the US, you can easily find unblacklisting services on eBay for a small fee ($20-60, depending on carrier and phone). Some even have a "100% money back guarantee" if they can't unblacklist it. Might be worth checking out if you really want to keep the phone.
wearysky wrote: The blacklist isn't there to protect consumers. It's there to kill the used phone market. And it's done an excellent job of that. It doesn't prevent any thefts, because it can take phones a while to show up on the blacklist after they're reported (so thieves put them up on kijiji and have them sold before they show up on the list) - and if they end up getting blacklisted before the thief gets a chance to sell it locally, the thief just sells it overseas like OP is going to have to do. The whole thing should be scrapped, but it never will be because the optics of admitting that it doesn't work would be disastrous for the CRTC.
IMO the blacklist is there to make carriers even more money. As mentioned above there are tons of these unblacklisting services in the US. Apparently these are either carrier employees who have access to the blacklist database, or people who have connections to those who are willing to scrub it for a fee. Given how easily one can find such services on eBay.com (just do a search for "IMEI cleaning"), I have to wonder if this is something officially sanctioned by the carriers.
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Jun 4, 2013
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Vancouver
I haven't purchase a used phone for a long time. Phones are cheap enough if you get a pervious model from your cell phone provider. I got a S8 when S9 was out at $0 without increaseing my monthly fee. Phones are so good these days even getting something a year ago is more than enough for everyday users.

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