Shopping Discussion

Can DHL do this?! (Charge customs/brokerage after-the-fact)

  • Last Updated:
  • Apr 29th, 2020 11:47 pm
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[OP]
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May 19, 2003
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Can DHL do this?! (Charge customs/brokerage after-the-fact)

So I had something shipped to me. DHL initially rated it for a brokerage price of $12.71. The shipment has been paid and delivered.

I then receive an email stating the following:

Your shipment was initially rated with wrong HS/customs classification which has now resulted in higher amount payable. Since then, we have made the necessary correction with Canada Customs for compliance purpose. Please find attached full set supporting documents your retention record.

At this time we would like to request remittance for the outstanding balance of $295.81 to avoid any third party collection attempts



What. The. F?!
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[OP]
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May 19, 2003
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On further examination the amount is PST (Ontario).

The shipment is medical supplies to do with COVID response, for donation to front-line HCWs. CBSA has stated that tariffs are being exempt but maybe that's at the federal and not provincial level?

Are importers being charged PST for importing for donation? If anyone has expertise please reply/PM. I don't mind paying (even though it's a lof of money...but hey if I'm helping with the charity work I'll just see it as continued charity work).

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