Can you change/update the credit card on your pre-orders at Walmart Canada?

juancaar wrote: ↑ This is on their webpage....

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When will I be charged for my pre-order?
Your credit card will only be charged once your item ships. If you’ve pre-ordered multiple items, your credit card will only be charged for individual items as they ship.

If your credit card expires prior to the ship date of your pre-order, you’ll need to contact our Customer Service team with updated information or your pre-order will be cancelled.

Please note, when you place a pre-order using a Walmart Canada gift card or Walmart Rewards, or PayPal account, you will be charged at the time your order is placed. .

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Look at the second line... Tell them about it. At the same time, I heard that it might be possible for you to change the credit card info on your account(walmart account) and it might go through.

In the meantime.. Pester the hell out of them, My bank sent a new card since my expires in Jan 2021, but im not touching it until then.

saadcham wrote: ↑ Unfortunately my card number is completely different, and I called them a few times and since I made an order with a guest checkout, they cannot modify payment. I sent an email to corporate, no answer. Gonna try and call them, since someone posted their T & C. I created a walmart account and added my new CC, but my guest check-out order doesn't show up.. will keep you all posted!

r00ster wrote: ↑ Similar problem here, except it was my own dumb fault. I didn't notice an old, expired credit card was selected when pre-ordering my XBox Series X. I started getting the unsuccessful billing emails from Walmart. Here's what I've done / learned so far...

1) Called customer service - was told I needed to cancel and reorder. I explained that the XBox is sold out everywhere and asked them to do anything they can to flag the order so that it does not get cancelled. No idea if this helps or if they can do anything to flag the order so it isn't automatically cancelled when payment is unsuccessful.

2) Chatted with a different CSR via the online chat function. They told me to clear out my outdated credit cards from my walmart.ca account, and set up the new card as the primary. He said they should use that going forward when the card on the order doesn't work. I received another billing issue notice from walmart shortly after, so this does not seem to fix the issue (at least not immediately).

3) Called again and asked to have my case escalated to a manager on the resolution team. They did this without issue and I had a call from a manager within 2 days. I suspect this is still overseas support, but they do seem to have a bit more ability to deal with this kind of thing. The resolution manager told me that he also needed to email someone in billing or fulfillment to provide them the last 4 digits of the card they're supposed to use. This makes me suspect that someone has to manually process the payment with the updated billing info before the order ships.

That last bit is consistent with what I've read elsewhere online... that sometimes you can get an order through with alternate payment information when they actually go to ship the order, but that there needs to be a manual intervention by someone in the fulfillment area.

I've since received another failed payment email from Walmart, but as of yet the order hasn't been cancelled. I haven't seen any billing attempts on my active credit card yet, which is a little worrisome as I saw on nowinstock that it looks like they've started to fully charge the orders to credit cards now (even though it seems a bit early).

I'm hoping that either an email comes allowing me to provide alternate billing information (which I've read has happened elsewhere and someone mentioned here) or that the information that the Resolutions team sent through allows someone to manually process the proper payment when it comes time to ship the order.

It's hard to want to order from Walmart ever again knowing these limitations of their e-commerce system... but even worse knowing that I wasn't on the ball enough to confirm my credit card info when I was placing my pre-order. Such a rookie mistake!

I'll post back as I learn anything else or to let folks know if I was able to get the order to go through. I'm kind of assuming it's a lost cause but maybe they'll surprise me?

TL;DR - Update your primary credit card on account (if you can - doesn't help for guest accounts). Ask to have escalated to manager / resolutions team. Provide the manager with the last 4 digits of the primary card that should be used for the order. Make sure you ask them to flag the order so that it doesn't get cancelled.

SteveR75943 wrote: ↑ Just called back this morning and was confirmed that my case was escalated to the financial services. They are apparently having some issues with there billing system. I should be getting a call back within the next 3 days. Hopefully OP and others on this thread will also get this issue resolved.

SteveR75943 wrote: ↑ Small update, ive finaly spoken to a supervisor and again had to re explain the issue. He confirmed that there is an issue with there system and the billing should have taken the new card associated to my profile. He tried to charge the card again but was never able to complete due to their system. He said he was going to call me back again tomorow to finish the transaction as he is hoping they will have there issue resolved by then. To all in this thread, I do advise you to ask for a supervisor as he seemed to have mpre tools than the csr I have spoken with. I will update tomorow after I have talked to him