What did you discover when you looked at the return policy posted on the Costco website?
Proud RFD member since January 31, 2007. Feel free to add 3,034 to my post count.
Feb 26th, 2019 9:31 am
Feb 26th, 2019 10:01 am
Feb 26th, 2019 10:07 am
That you can return items in-store lol
Feb 26th, 2019 10:08 am
Feb 26th, 2019 10:12 am
Feb 26th, 2019 10:35 am
Feb 26th, 2019 10:39 am
Feb 26th, 2019 11:15 am
LMAO ok - yes I'm a noob I get it.bombdiggity wrote: ↑ Forget about finding the answer on Costco's site, this didn't even need to be asked on RFD either since an identical thread exists on page 2/3 in this very sub forum:
http://forums.redflagdeals.com/can-you- ... r-2191756/
Last bumped Feb 19 and easily found with a one second search.
Feb 26th, 2019 11:26 am
Feb 26th, 2019 11:30 am
Feb 26th, 2019 11:46 am
Oh indeed - thus my entitlement to asking lazy questions from time to time.bombdiggity wrote: ↑ You've been a member since 2008.
Feb 28th, 2019 1:14 pm
Feb 28th, 2019 1:16 pm
Semi-true - happened to me. Had to hold my ground because the guy insisted we couldn't return without a member cardsuperfresh89 wrote: ↑ False
Feb 28th, 2019 1:29 pm
TBH you asked because you didn't realize there was a thread already about this and you didn't look at the site yet.Ticco wrote: ↑ So here's an update - especially for the snarky replies by some members.
So when I went to return my phone the worker stopped us and asked for our member card, and when we explained we didn't have one they insisted we needed it in order to return our item - and they also insisted we could not have purchased the item without a member card lol.
After some arguing, they finally asked their supervisor - who said that maybe we purchased the item as a one time guest, and resisted letting us return it, but in the end finally did.
So this was precisely why I asked my question - because this isn't the first instance where clueless staff give you a hard time in contravention of their own policies stated on their website lol.
Anyway - thanks for the insights to those that provided theirs.
This was my experience so there. Probably a good idea next time, to keep your packaging, invoice, receipt, and have a copy of their return policy and also a screen shot that shows you can purchase certain items as a "non member"...
Feb 28th, 2019 1:47 pm
Yea I already admitted I could have searched the forum first lolbombdiggity wrote: ↑ TBH you asked because you didn't realize there was a thread already about this and you didn't look at the site yet.
Also TBH, no matter what people say on here, nothing supports your case more than written policy on a company's website, so whatever people say on here has no bearing on a "you vs staff clueless about their own written policies" situation. For that, you can just point them toward their own policy. It's not like you can point them to this thread and say "see, this is what anonymous people on an internet forum say so you're wrong!"
I can think of two situations where somebody might want to return something without a member card these employees didn't consider:
- item was purchased before card expired or membership cancelled and then person wants to refund the item
- online purchase which doesn't require membership
You can also walk in without a member card if you are interested/feigning interest in obtaining a membership since the counter and line to do so is inside and to get there one must walk in without being a member. You can also walk in without a member card if you're headed to the pharmacy because you don't require a membership for prescriptions.
Feb 28th, 2019 1:53 pm
Feb 28th, 2019 1:54 pm
No sh*t captain obviousdeath_hawk wrote: ↑ Still false because store policy trumps employee opinion.