Shopping Discussion

Canada computers "Price Protection"

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  • Aug 8th, 2021 2:05 am
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Jul 24th, 2021 2:07 pm
aviholic [OP]
Newbie
Jul 23, 2021
6 posts
1 upvote

Jul 24th, 2021 2:07 pm

Canada computers "Price Protection"

I bought $360 PSU few days ago, Now its on sale for $300. I visited their customer service today asked nicely for price protection (if they lower price of product within 14days of purchase they will gladly refund the difference) however their customer manager said
"we can't refund the difference because this is discounted price, Price protection only applied when we permanently lower the price." What a joke!!

How you guys feel when buy something expensive stuff and next day, it is 20% discounted.

Isn't this what "Price protection" for?
15 replies
Jul 24th, 2021 6:06 pm
aaron158
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Nov 25, 2004
4145 posts
2954 upvotes
London

Jul 24th, 2021 6:06 pm

aviholic wrote: ↑ I bought $360 PSU few days ago, Now its on sale for $300. I visited their customer service today asked nicely for price protection (if they lower price of product within 14days of purchase they will gladly refund the difference) however their customer manager said
"we can't refund the difference because this is discounted price, Price protection only applied when we permanently lower the price." What a joke!!

How you guys feel when buy something expensive stuff and next day, it is 20% discounted.

Isn't this what "Price protection" for?
witch location was that. i bought 32gb of ram from the one in london one time and like the next week it was $40 off they had no issue giving me the 40 back.
Jul 24th, 2021 6:46 pm
carmaster
Deal Expert
Jun 30, 2006
20744 posts
9337 upvotes
Toronto

Jul 24th, 2021 6:46 pm

Did you open the power supply or is it unopened?
Jul 24th, 2021 6:49 pm
tew
Deal Fanatic
Jun 13, 2010
7244 posts
9552 upvotes
GTA

Jul 24th, 2021 6:49 pm

They are either misinformed or lying to you. If what the manager told you was true then that's all they would need to put on the website instead of : *Price protection does not apply to promotional prices such as limited time offers, close-outs, liquidations, clearance offers, instant rebates, mail-in rebates, advertising errors or misprints, special education prices, coupons, etc.
Call them and talk to a different person. If they tell you the same thing call HQ or try another location (call first).
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Jul 24th, 2021 7:03 pm
carmaster
Deal Expert
Jun 30, 2006
20744 posts
9337 upvotes
Toronto

Jul 24th, 2021 7:03 pm

aviholic wrote: ↑ It is installed.
Call head office and explain to them. I am sure they will straighten it out.
Jul 24th, 2021 7:23 pm
aviholic [OP]
Newbie
Jul 23, 2021
6 posts
1 upvote

Jul 24th, 2021 7:23 pm

I contacted their online customer service by emailing and this is the answer from them.

"/Hi, thanks for reaching out, my name is Anna .

We hope you're doing well today!

We're sorry to informed you that we're unable to do price protection as the said item was on "instant rebate" which is excluded with the price protection policy.

*Price protection does not apply to promotional prices such as limited time offers, close-outs, liquidations, clearance offers, instant rebates, mail-in rebates, advertising errors or misprints, special education prices, coupons, etc.

https://www.canadacomputers.com/policie ... es-pricing

We appreciate your understanding./"


Apparently my item is under "instant rebate" discount.

And I notice all their red colored priced items are under instant rebate discount.
Images
  • instant rebate.jpg
Jul 24th, 2021 7:27 pm
carmaster
Deal Expert
Jun 30, 2006
20744 posts
9337 upvotes
Toronto

Jul 24th, 2021 7:27 pm

aviholic wrote: ↑ I contacted their online customer service by emailing and this is the answer from them.

"/Hi, thanks for reaching out, my name is Anna .

We hope you're doing well today!

We're sorry to informed you that we're unable to do price protection as the said item was on "instant rebate" which is excluded with the price protection policy.

*Price protection does not apply to promotional prices such as limited time offers, close-outs, liquidations, clearance offers, instant rebates, mail-in rebates, advertising errors or misprints, special education prices, coupons, etc.

https://www.canadacomputers.com/policie ... es-pricing

We appreciate your understanding./"


Apparently my item is under "instant rebate" discount.

And I notice all their red colored priced items are under instant rebate discount.
Really weird so price reductions are not considered under price protection? Makes no sense. What I would do is check what the return policy for power supplies are, buy a new one at the reduced price and return that one at the $360 price.
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Jul 24th, 2021 7:45 pm
jattdesi
Sr. Member
Apr 16, 2013
800 posts
901 upvotes
Surrey (Metro Van)+1…

Jul 24th, 2021 7:45 pm

aviholic wrote: ↑ It is installed.
Since it's already installed and you can no longer return it. I have a suggestion but make sure to carefully read up on there return policy, so you could buy another one at the Sale Price and then use your old Receipt to Return the new one that you just bought
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Jul 24th, 2021 7:57 pm
aviholic [OP]
Newbie
Jul 23, 2021
6 posts
1 upvote

Jul 24th, 2021 7:57 pm

jattdesi wrote: ↑ Since it's already installed and you can no longer return it. I have a suggestion but make sure to carefully read up on there return policy, so you could buy another one at the Sale Price and then use your old Receipt to Return the new one that you just bought
I don't think this is going to work for serialized item. S/N already written on the receipt.
Jul 24th, 2021 8:36 pm
aaron158
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Nov 25, 2004
4145 posts
2954 upvotes
London

Jul 24th, 2021 8:36 pm

aviholic wrote: ↑ I don't think this is going to work for serialized item. S/N already written on the receipt.
i bought a motherboard off them a couple months back they didn't put the s/n on the receipt
Jul 25th, 2021 9:04 am
tew
Deal Fanatic
Jun 13, 2010
7244 posts
9552 upvotes
GTA

Jul 25th, 2021 9:04 am

carmaster wrote: ↑ Really weird so price reductions are not considered under price protection? Makes no sense. What I would do is check what the return policy for power supplies are, buy a new one at the reduced price and return that one at the $360 price.
It wasn't denied based on a price reduction. It was denied because the PSU was on an instant rebate which is listed under the exclusions. The store manager gave the OP the wrong reason for the denial but the online customer service told him the correct one.
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Jul 25th, 2021 11:23 am
aviholic [OP]
Newbie
Jul 23, 2021
6 posts
1 upvote

Jul 25th, 2021 11:23 am

Both store manager and online customer service were right. All their discounted prices are after instant rebated prices at least for now.

So if I buy over $2000 desktop or laptop and I open the box next day price go down by $500, Instant rebate kicked in.

They have policy to protect customer rights but does not apply to customer at least for now.
Jul 25th, 2021 9:49 pm
warpdrive
Deal Expert
User avatar
Mar 6, 2003
18473 posts
11543 upvotes
Ottawa

Jul 25th, 2021 9:49 pm

They pulled some excuse when I tried to get price protection on something I bought a few days before. Fool me once.....the saying goes.

Basically, if you assume anything you buy a CC is final sale, you will have a more stress free life.
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Aug 8th, 2021 2:05 am
Paigne
Deal Fanatic
Feb 19, 2017
5303 posts
3773 upvotes
Vancouver

Aug 8th, 2021 2:05 am

Looks like CC is misleading their price protection practice. You could try going on social media with chat logs and such. If CC cares about their image, they might contact you and give you a refund.

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