Canada Computers Refused to Refund Me for a DOA 3090

RobinX34696 wrote: ↑ On Oct 29th (just one day after AMD's event), I received a phone call from the local store and I have been informed that my EVGA RTX 3090 FTW3 Ultra card has arrived. I then went there and purchased it. And, just after 2 days, this graphic card is completely dead. There is no output, and Windows doesn't even recognize it. But fans and RGB is still working.

I then contacted the local store, and I have been informed that I cannot return it since the box is opened, but exchange only. However, the card is back-ordered, and they have no idea when I can get my replacement. I also looked up online and looks like a lot of EVGA users are having the exact same issue (https://forums.evga.com/EVGA-GeForce-RT ... 13-p2.aspx). It convinced me that this model of cards is facing a serious product quality issue. I then tried to contact my local store again, and I have been told that the store is closed, and nobody knows when it will reopen and why it is closed. I contacted another store which is the 2nd close to my home, they said they can do nothing, I can only wait for my local store to reopen. What a ridiculous story! I cannot return a product which is DOA, and the replacement is also unavailable.

The funny thing is, I just remember that when I purchased the card, their staff told me that this card had some issues and a lot of people have to wait 4 months to get a replacement. He highly recommends me to buy their protection plan, which is $300ish. When I need to replace it, they can just refund me, instead of waiting.

I just want to say that F word to Canada Computers. Any advice, please?

johnmoon wrote: ↑ you bought it from Canada Computers, should've known what you were getting into

Redmask wrote: ↑ Tell them you're giving them a chance to refund it before issuing a credit card chargeback. Any time they try to hassle me I just calmly tell them those are the options. If they don't satisfy you then just call your CC company.

Scote64 wrote: ↑ Has it ever worked in your experience to try to carry through with that chargeback process? People throw that threat around a lot, but the credit card companies can be pretty resistant about actually allowing a chargeback to a legit retailer. My understanding is that in a case like this they would say it is clearly a warranty issue, not eligible for chargeback.

Redmask wrote: ↑ Tell them you're giving them a chance to refund it before issuing a credit card chargeback. Any time they try to hassle me I just calmly tell them those are the options. If they don't satisfy you then just call your CC company.

Never shop at CC with a debit card unless it has similar protection.

waven101 wrote: ↑speak with the manager. the usual rep will keep repeating the same thing as it is their normal rules but the manager might be willing to give it a exception to deal directly himself with the warranty.

johnmoon wrote: ↑you bought it from Canada Computers, should've known what you were getting into

Devhux wrote: ↑Memory Express also says it’s Final Sale for the RTX 3000 cards. This isn’t just a Canada Computers issue here. Defective units will be exchanged for the same product only.

rvs007 wrote: ↑Why doesn't the OP contact EVGA and get the card RMA'ed and replaced that way?

RobinX34696 wrote: ↑ Never thought I can do that. Thank you, I will try. But another problem is that I cannot contact them at all since they are closed...

And, just after 2 days, this graphic card is completely dead. There is no output, and Windows doesn't even recognize it. But fans and RGB is still working.

Redmask wrote: ↑ Tell them you're giving them a chance to refund it before issuing a credit card chargeback. Any time they try to hassle me I just calmly tell them those are the options. If they don't satisfy you then just call your CC company.

Never shop at CC with a debit card unless it has similar protection.

Jokerpersona wrote: ↑ I'm confused.

They have massive signs in my local CC that says no refunds, exchange only.

sexyj wrote: ↑ I can't believe a mod is suggesting fraud as the solution.

This clearly isn't a DOA situation,



If someone used a card for 2 days, then its not dead on arrival.

What you are suggesting is FRAUD.

● Video Card
15 Days Return or Exchange.
30 Days exchange for manufacturer defects

Redmask wrote: ↑ Nowhere here did I suggest fraud. It should really go without saying that he needs to return the card regardless of how things proceed.

From their own website:

CanadaComputers Return Policy



The onus is on them to process the exchange and make things right, according to their own policy. All I suggested was that he speak to a manager and if necessary threaten a chargeback because right now he's getting the runaround. He can't simply wait for his store to reopen as he can run out both the return and the exchange period, leaving him totally reliant on direct manufacturer support.