Canada Computers Refused to Refund Me for a DOA 3090
On Oct 29th (just one day after AMD's event), I received a phone call from the local store and I have been informed that my EVGA RTX 3090 FTW3 Ultra card has arrived. I then went there and purchased it. And, just after 2 days, this graphic card is completely dead. There is no output, and Windows doesn't even recognize it. But fans and RGB is still working.
I then contacted the local store, and I have been informed that I cannot return it since the box is opened, but exchange only. However, the card is back-ordered, and they have no idea when I can get my replacement. I also looked up online and looks like a lot of EVGA users are having the exact same issue (https://forums.evga.com/EVGA-GeForce-RT ... 13-p2.aspx). It convinced me that this model of cards is facing a serious product quality issue. I then tried to contact my local store again, and I have been told that the store is closed, and nobody knows when it will reopen and why it is closed. I contacted another store which is the 2nd close to my home, they said they can do nothing, I can only wait for my local store to reopen. What a ridiculous story! I cannot return a product which is DOA, and the replacement is also unavailable.
The funny thing is, I just remember that when I purchased the card, their staff told me that this card had some issues and a lot of people have to wait 4 months to get a replacement. He highly recommends me to buy their protection plan, which is $300ish. When I need to replace it, they can just refund me, instead of waiting.
I just want to say that F word to Canada Computers. Any advice, please?
I then contacted the local store, and I have been informed that I cannot return it since the box is opened, but exchange only. However, the card is back-ordered, and they have no idea when I can get my replacement. I also looked up online and looks like a lot of EVGA users are having the exact same issue (https://forums.evga.com/EVGA-GeForce-RT ... 13-p2.aspx). It convinced me that this model of cards is facing a serious product quality issue. I then tried to contact my local store again, and I have been told that the store is closed, and nobody knows when it will reopen and why it is closed. I contacted another store which is the 2nd close to my home, they said they can do nothing, I can only wait for my local store to reopen. What a ridiculous story! I cannot return a product which is DOA, and the replacement is also unavailable.
The funny thing is, I just remember that when I purchased the card, their staff told me that this card had some issues and a lot of people have to wait 4 months to get a replacement. He highly recommends me to buy their protection plan, which is $300ish. When I need to replace it, they can just refund me, instead of waiting.
I just want to say that F word to Canada Computers. Any advice, please?