Fashion & Beauty

Canada Goose Warranty

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Mar 24, 2004
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Canada Goose Warranty

Has anyone ever sent a jacket for Canada Goose for repair?
WARRANTY: What is Canada Goose’s warranty policy?

All Canada Goose products are fully warranted against defects in material and workmanship. If a product ever fails due to a manufacturing defect, we will repair the product without charge or replace it at our option.

The warranty does not include repairs due to accidents, improper care, negligence, or normal wear and tear. This warranty is valid exclusively in the country of purchase through the original retailer. 
If you have a warranty issue, please contact the retailer you purchased your product from and they will make all the required warranty arrangements with us.

Contact us for additional details on the warranty of your Canada Goose product
My Chiliwack parka's bottom is fraying. I don't know what it's called, but it's the same elasticky material as the cuffs. I purchased it last year, or two years ago from Over the Rainbow in Yorkville (Toronto), but can't seem to find the receipt.

Would it be a defect in material/workmanship? It's not due to an accident, improper care, negligence. I haven't fallen with the jacket, or had it caught on something sharp to cause this. Can they argue wear and tear, perhaps?

Kinda pissed, this jacket's supposed to 'last forever' for the $ I paid for it. :mad:
45 replies
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Jul 25, 2006
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KevC wrote: Has anyone ever sent a jacket for Canada Goose for repair?



My Chiliwack parka's bottom is fraying. I don't know what it's called, but it's the same elasticky material as the cuffs. I purchased it last year, or two years ago from Over the Rainbow in Yorkville (Toronto), but can't seem to find the receipt.

Would it be a defect in material/workmanship? It's not due to an accident, improper care, negligence. I haven't fallen with the jacket, or had it caught on something sharp to cause this. Can they argue wear and tear, perhaps?

Kinda pissed, this jacket's supposed to 'last forever' for the $ I paid for it. :mad:

Take some pictures and email to CG??
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Nov 7, 2010
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join their facebook page and send a message to their contact person.
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Aug 22, 2007
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Did you just say you bought a CG and expect it to last forever?

FYI the chilliwack is a designer coat, not a winter coat XD...workmanship is probably poorer.
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Mar 30, 2010
1043 posts
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Toronto
KevC wrote: Has anyone ever sent a jacket for Canada Goose for repair?



My Chiliwack parka's bottom is fraying. I don't know what it's called, but it's the same elasticky material as the cuffs. I purchased it last year, or two years ago from Over the Rainbow in Yorkville (Toronto), but can't seem to find the receipt.

Would it be a defect in material/workmanship? It's not due to an accident, improper care, negligence. I haven't fallen with the jacket, or had it caught on something sharp to cause this. Can they argue wear and tear, perhaps?

Kinda pissed, this jacket's supposed to 'last forever' for the $ I paid for it. :mad:
Fabric doesn't just fray by itself. Maybe it was caused by the rubbing from a backpack/messenger bag?

OTR has you in their database for all purchases (they have a record for all the jeans I've purchased there). I don't have a Canada Goose, but I hear warranties are processed through the retailer. Just as long as they have you in the system, a receipt probably isn't necessary.
Deal Addict
Oct 6, 2015
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Edmonton, AB
You're right. Normal wear and tare is not covered under warranty.
tighty whities wrote:
KevC wrote: Has anyone ever sent a jacket for Canada Goose for repair?



My Chiliwack parka's bottom is fraying. I don't know what it's called, but it's the same elasticky material as the cuffs. I purchased it last year, or two years ago from Over the Rainbow in Yorkville (Toronto), but can't seem to find the receipt.

Would it be a defect in material/workmanship? It's not due to an accident, improper care, negligence. I haven't fallen with the jacket, or had it caught on something sharp to cause this. Can they argue wear and tear, perhaps?

Kinda pissed, this jacket's supposed to 'last forever' for the $ I paid for it. :mad:
Fabric doesn't just fray by itself. Maybe it was caused by the rubbing from a backpack/messenger bag?

OTR has you in their database for all purchases (they have a record for all the jeans I've purchased there). I don't have a Canada Goose, but I hear warranties are processed through the retailer. Just as long as they have you in the system, a receipt probably isn't necessary.
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May 31, 2006
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I sent in my chiliwack a couple of weeks ago. They tried to message me through the inbox on their website as you are required to create an account if you are making a warranty claim through them directly. I purchased my jacket from OTR many years ago. My cuffs are in fine condition and the jacket is almost 10 years old. I don't abuse my stuff. The toggles on the hood drawstrings came off, sleeve pocket stitching started to come undone and holes started to form in the sleeves. I'll update you on what they did with it when I get it back. Might be this week as I see the status has changed to shipping.
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Mar 14, 2007
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Are you getting a new one or are they repairing the damages on your jacket/>
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Oct 17, 2010
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Havo wrote: I sent in my chiliwack a couple of weeks ago. They tried to message me through the inbox on their website as you are required to create an account if you are making a warranty claim through them directly. I purchased my jacket from OTR many years ago. My cuffs are in fine condition and the jacket is almost 10 years old. I don't abuse my stuff. The toggles on the hood drawstrings came off, sleeve pocket stitching started to come undone and holes started to form in the sleeves. I'll update you on what they did with it when I get it back. Might be this week as I see the status has changed to shipping.
they lost my como parka when i sent it in for warranty
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May 31, 2006
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willyxjai wrote: Are you getting a new one or are they repairing the damages on your jacket/>
Not sure. I will see once I get it back. They listed a bunch of repairs and they noted things that I did not even request such as replace the fur. I can only hope they replaced it as it looked like there would have been substantial repairs made to it.
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Mar 9, 2007
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Think of the Childre…
You'll probably end up getting your jacket in January. This is the rush season.
Havo wrote: I sent in my chiliwack a couple of weeks ago. They tried to message me through the inbox on their website as you are required to create an account if you are making a warranty claim through them directly. I purchased my jacket from OTR many years ago. My cuffs are in fine condition and the jacket is almost 10 years old. I don't abuse my stuff. The toggles on the hood drawstrings came off, sleeve pocket stitching started to come undone and holes started to form in the sleeves. I'll update you on what they did with it when I get it back. Might be this week as I see the status has changed to shipping.

WOULD SOMEBODY THINK OF THE CHILDREN!!!
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Aug 20, 2012
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Cheapo-Findo wrote: You'll probably end up getting your jacket in January. This is the rush season.
Jan?? More like feb/March. the average warranty case is taking up to 9-12 weeks these days. CG warranty cases have gone up by percentage since the quality started to decline. Best time to send in coat for repair is spring like april-june after the winter season is over. Of course that's assuming one has another coat on hand.
If the glove don't fit you must acquit! #WINNING
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Mar 9, 2007
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Think of the Childre…
I had mine sent in 2 years ago around November, didn't see it till late January. Their excuse, rush season plus most staff take days off in December.
aznnorth wrote: Jan?? More like feb/March. the average warranty case is taking up to 9-12 weeks these days. CG warranty cases have gone up by percentage since the quality started to decline. Best time to send in coat for repair is spring like april-june after the winter season is over. Of course that's assuming one has another coat on hand.

WOULD SOMEBODY THINK OF THE CHILDREN!!!
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Aug 20, 2012
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Pacific Ocean
Cheapo-Findo wrote: I had mine sent in 2 years ago around November, didn't see it till late January. Their excuse, rush season plus most staff take days off in December.
That was 2 yrs ago... WORSE now. Add another month maybe more, lol.
If the glove don't fit you must acquit! #WINNING

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