I would say that the best thing about anything from Briggs and Riley is the warranty as they actually stand behind the product with free repairs for life without the need of a proof of purchase or any talk about who damaged what. In other words, it may be the last piece of that type of luggage you will buy.
I would say it's built into the price but obviously they have to make it well enough so you don't need to send for warranty service. Definitely geared towards business/frequent travelers.craftsman wrote: ↑ I would say that the best thing about anything from Briggs and Riley is the warranty as they actually stand behind the product with free repairs for life without the need of a proof of purchase or any talk about who damaged what. In other words, it may be the last piece of that type of luggage you will buy.
For the occasional user, yes it is. But you can say the same for any high priced luggage... unfortunately, very few of those companies actually stand behind their products as well as Briggs and Riley.
Is the repair center same as their stores? Couldn't figure it out from the Briggs & Riley website. I really like the looks of the backpack an considering it but Canada luggage depot doesn't cover shipping for returns in case I don't like it, so a bit hesitant to get it. Also, grey wold have been better than Bluecraftsman wrote: ↑ For the occasional user, yes it is. But you can say the same for any high priced luggage... unfortunately, very few of those companies actually stand behind their products as well as Briggs and Riley.
For the heavy user, no it's not. I recently had a 25+ year old 24" luggage replaced (with a demo) by Briggs and Riley as it was no longer economical to repair. The replacement piece had a MSRP of $700 US. My level of use was so high that I probably bought the piece in for repair at least 10+ times over the years and each time everything was repaired without an issue.
Not as good of a deal but you get 4% back from Rakuten and a $30 credit. They have grey.nicermog wrote: ↑ Is the repair center same as their stores? Couldn't figure it out from the Briggs & Riley website. I really like the looks of the backpack an considering it but Canada luggage depot doesn't cover shipping for returns in case I don't like it, so a bit hesitant to get it. Also, grey wold have been better than Blue
Not necessarily. Some of the repair centres are really just luggage repair centres that accept Briggs and Riley under warranty while others do a bit of both.nicermog wrote: ↑ Is the repair center same as their stores? Couldn't figure it out from the Briggs & Riley website. I really like the looks of the backpack an considering it but Canada luggage depot doesn't cover shipping for returns in case I don't like it, so a bit hesitant to get it. Also, grey wold have been better than Blue
