Locked: Canadian Motor Vehicle Arbitration Plan

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  • Mar 18th, 2018 11:44 am
Deal Addict
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Dec 9, 2004
1443 posts

Canadian Motor Vehicle Arbitration Plan

Having problems with your dealer honouring the warranty on a new vehicle?

try - I did and I won

[QUOTE]The Canadian Motor Vehicle Arbitration Plan is a program where disputes between consumers and vehicle manufacturers about alleged manufacturing defects or implementation of the manufacturers' new vehicle warranty can be put before a neutral third party (arbitrator) for resolution.[/QUOTE]

Short story:

2002 Ford Focus SE - several major problems during warranty, including blown head gaskets and replacement of all 4 cylinders - twice!

Same problem happened again at 101k - Dealer and Ford refused to repair at first as it is out of Power Train Warranty.

After a week of complaining to Ford Customer Service and dealer they offered as a "good will gesture" to have the engine replaced with a "recertified" engine as long as I would cover "part of the cost" - quoted me around $1,500 - $2,000.

Decided that it is not a good deal and went to an independent shop, got a used engine dropped for $2,100 and went through the CAMVAP process.

Arbitrator ruled in my favour and ordered Ford to pay me the repair costs + diagnostic fees and incidentals - just received cheque for $2,600 from Ford :)

The whole process took less than 2 months, from filing the claim to receiving the arbitrator decision, about a week after the hearing. Ford took another month to send me the cheque.
Car Dealer not honouring the warranty on a new vehicle? See this thread
5 replies
Sr. Member
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Apr 19, 2004
662 posts
bump for a good read! :)
Deal Fanatic
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Oct 26, 2003
7138 posts
thanks for the info! Will definitely book mark this for future references
Deal Addict
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Aug 27, 2004
2669 posts
I love these happy ending stories and some valuable information comes from it too...thanks and congrats.
Deal Expert
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Dec 23, 2003
16393 posts
I went through this process on my 1999 Ford Taurus. In the end, I did get a buyback amount but I would have lost $13K on it. I just ended up trading it in on a 2002 Camry and never had any issues with Toyotas.


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