Automotive

canadian tire complaints?

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  • Feb 7th, 2019 8:34 am
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Sr. Member
Feb 16, 2009
819 posts
77 upvotes
705
Canadian Tire's record of success is about the same as the rest of the independent auto repair industry.. poor, but slightly better than the dealer for value and service.
There's just more CTC locations than any other garage chain so everyone has a story to perpetuate the myth that CTC is any worse than any other repair center overall.
Deal Expert
User avatar
May 10, 2005
35584 posts
9615 upvotes
Ottawa
hystat wrote: Canadian Tire's record of success is about the same as the rest of the independent auto repair industry.. poor, but slightly better than the dealer for value and service.
There's just more CTC locations than any other garage chain so everyone has a story to perpetuate the myth that CTC is any worse than any other repair center overall.

+1
All these RFD complaints yet CTC is the largest and has the most auto repair facilities in the Country.
The Government cannot give to anybody anything that the Government does not first take from somebody else.
Sr. Member
Sep 4, 2005
847 posts
15 upvotes
RandomCDN wrote: many many years ago I let CDT work on my cars brakes.

1/2 way through a 4 hour trip I lost my brakes.

They forgot to tighten the brake line.

I was lucky enough to emergancy brake to a garage and they replaced the glazed brake pads/roters and tightened the brake line for me.

Never went back to CDT again.
Ha! I had a similar incident yrs ago.. Took a 77 Monte Carlo in (yes, 1977) to get new fuel lines. Turns out that the fuel line runs beside the brake line (you know where this is going). So, I get out of the parking lot, approach a 4 way intersection (it was turning yellow), put on the brakes, and mush... do it again, look out the drivers side and see brake fluid squirting out from under the car. Coasted through the light, used the emergency brake and dropped gears to slow it down.. Took it back and bitched them out. They were very apologetic - turns out the mechanic punctured the brake line when tightening the bracket around the fuel line... Nice.
Newbie
Dec 9, 2011
2 posts
London
be careful when you go to canadian tire to get work done. If you get a quote from canadian tire, I can almost garuntee it's a good idea to get a second opinion. Last month went to get our mazda 3 for a transfulsh and got quoted 350+ when the dealer charges $150. One thing I highly suggest is joining forums for your car.
Newbie
Aug 21, 2013
2 posts
My Toyota Camry 99 got overheated like suddenly which make me tow the car to Canadian Tire, 2510 Hyde Park Gate, Oakville, ON. I explain not to fix the car until you give me the full estimate because I have limited budget, the car doesn't worth more than $1500 and I don’t want to spend more than $500 on it. They told that I need to pay $48.50 for Cooling & Heating Inspection then they will be able to tell me the exact estimate. I agreed & I explain that it gets overheat in two minuets and I am pretty sure something wrong on thermostat or water pump. Because when I tried to turn the heater on inside is flowing cool & it is not getting hot also radiator was not that hot. Also the radiator fan was working properly; there was no sign of the leaking water. The time was 12:15 Aug 20 2013.

At 2:10 pm I received a call from Canadian Tire was a lady; she told me that I am lucky which the problem is just thermostat. But she recommended me to change the relay on high speed for radiator fan. However she said that is optional but better to do it. I told them are you sure that going to be the problem? Since I am limited on my budget, she said I would give you $30 off cause I had membership cart and confirm the issue is the thermostat. The total of $428+Tax was supposed to be charged to fix the problem and she said they call me as soon as the car is ready to pick up.

Finally she called me at 6:10 saying that sorry we just realize your water pump is gone and there was a mistake on the diagnosed. Now I have to pay $1300 to fix this problem!!!
I am pretty sure my thermostat was okay and no one is going to change the high speed relay since there is no circulation of water (that is funny)
I said okay but I need to talk to the manager regarding the miss diagnose and I would just pay $48.50 because the diagnosis was not completed and please remove the parts which you installed and put mine back to the place. Even Mike who was their mechanic (at the first) was admit that he made a mistake, anyway the ask me to come tomorrow and see Tony who is the general manager. It tokes whole my day to deal with the issue finally take the bus to go home!!!!

On 2013-08-21 I was there at 9 am, was not easy to take the bus from my place to get there, however they said Tony didn't show up yet, I wait until 2 pm which I realized he is not coming so they asked me to come tomorrow anyway….very tired and so disappointed no choice but go bake to home and wait for another day. I waste my whole two days no car no answer and poor customer service

Finally today 2013-08-22 I was there at 9 am, but telling me Tony is sick is not coming today come back tomorrow, that was unacceptable, they were trying to making fun of me they don’t care of the customer they treat me like thief, just playing with me. I said no I need to talk to someone responsible; they changed their word saying that we need to have to change the relay to realize the water pump problem; even other mechanic on the place told me you are right but you can not do anything.
However I said I want to stay here with my car until Mr. Tony shows up it is already three days I waste my time and my car has the same issue as first day and you guys ask me $480 to pay for your mistake.
They send a big guy with the tattoo was rude treat me that I need to leave the place right away which I said I spend 3 days and I have right to see Tony regarding the issue. So they called the police to kick me out. The two police were nice and polite no complain at all however i am going to take the issue to the court. It is not the money issue which is poor knowledge and they don’t have enough skills as a mechanic.
Sorry For My Poor English
Regards
Bijan
Sr. Member
Oct 24, 2003
608 posts
31 upvotes
I got my car fixed at Canadian Tire about 3 years ago. I came out needing a new transmission. CT hasn't touch a single car I own since that day! I don't understand why people keep going back to them!
Sr. Member
Apr 18, 2010
578 posts
91 upvotes
Whether it's CT or any repair shop, you should get recommendations before going there. As others have said, CTs are independently owned and will vary one from another.
But I often find that the bigger the place, the worse the customer service. I like the small one personal shop for my car work. I like to know that the same person is there day after day so that if he screws something up he has to take ownership of it.
Deal Guru
User avatar
Oct 6, 2010
14064 posts
8486 upvotes
Toronto
Alright, since this thread was bumped, I'll share an observation story for giggles. Pulled in to the parking lot for CT on Laird&Eglinton one fine sunny Saturday afternoon. A CT employee and a gentleman was inspecting this little red car, Civic or some other tiny wheels, and placed a scissor jack just under the front well. Now, if you are fimilar with this CT, the car parked front on, facing the walkpath/divider between parking lots. Oh, I was thinking this will be good. The car was high enough off the ground to remove the front drivers side tire. The CT employee looked at the brake/rotor. He than began to jack up the car higher when all of a sudden, the car began to slide forward. Drama! The jack slipped forward while the car was in forward motion, inserting itself into the radiator causing fluid to leak. The jack then fell completely forward, perhaps slipping on the lube, and dug deeper into the rad, while the front bumper collided with the walkway, ripping the drives side right off, and the rotor ended up into the pavement of the parking lot. All the customer could do was the Home Alone scene. All the CT employee could do was look dummified and pace back and fourth. The customer was devastated and began to cherp that CT was repariing this now. I giggled a little and walked to Pet Smart to see what new exciting skimmer I could score for my aquarium. I got a super hot deal and my marine tank was beautiful.
Deal Addict
Nov 8, 2005
2250 posts
746 upvotes
I don't care which banner they work under, the only entity I care about is the person who has his/her head under my hood.
Deal Addict
User avatar
Jan 8, 2007
3861 posts
823 upvotes
Kingston, ON
At least they didn't put uni directional tires on the wrong way like walmart did to me
Newbie
Nov 14, 2006
66 posts
4 upvotes
Milton
A week ago we needed two ignition coils for our car...the guy said, "you should replace all 4 b/c they will fail soon." The price was $153.99 each, just for the part. After they do the work, I find the same part at a *dealer* for $106!! Since when is the dealer cheaper than CTire? We broke down in the evening near a Canadian Tire so we used them for the repair. The next day while they were waiting on parts, I call and ask for an oil change(if I could use my CT Auto Club $19.99 coupon. "No Problem, bring it in when you come to pay.") As well, I knew we needed a cabin air filter and asked them to install that. Of course, the car was ready several hours later than promised, but I expected that. When talking with a service person on the phone at the end of the service, I asked if they had replaced the cabin filter. "Uh, ummm, uh, yep, looks like they did it." We go to pick the car up and 1) they will not take the Auto Club coupon for oil change b/c the computer won't accept it now?? 2)They did Not replace the cabin filter and that wasn't even requested on the paperwork. and 3)Reading further, the mechanic says two front tires are bald on inner side, need replacing + alignment. No-one mentioned this to me on the phone when I would have had a chance to actually address the issue. Seems they don't want to make money the honest way, but just add almost $50 for each part!! (this still burns me) I filled out the customer survey thing and told the story. The Service Manager at the location called me and offered nothing and seemed irritated when I said that at least we should get the oil change at the agreed price. Also, he acted like I was a liar when quoting him the dealer price for the parts. I suggested he call himself and then call me back about it. His 'only' response to me was, "bring your car back in and I'll make sure we do a good job on a new (full priced)cabin filter and get you 2 new (full priced)tires! He didn't even pretend to be empathetic. If I ran the place I would either fire him or at least send him to 'fake that the customer is right' classes! I sent a complaint to the head office customer service people and they claimed to have opened a case file. We shall see!
Deal Expert
Mar 23, 2004
27667 posts
8000 upvotes
Slawek wrote: At least they didn't put uni directional tires on the wrong way like walmart did to me
Ah yes at least they didn't do that! Anything but that!

I mean in the last few stories, two separate incidents of leaking/ruptured brake lines, one unnecessary cooling "repair" costing $500, a car jacked up with a scissor jack which fell off destroying several parts of the car...but yeah thankfully they didn't do anything grossly like negligent install tyres the wrong way like had been done to you at Walmart! :lol:
Newbie
May 8, 2014
1 posts
The most disrespectful, irresponsible, careless, unprofessional Manager I have ever dealt with. His name is Sogi he should not be on this job, for tho he does not care about the customers safety on the roads. if they fix ur car wrong they will blame another part on the car or the manager will try and blame you. So pathetic avoid going here, I repeat for your safety of ur family and children do not go here to get ur car fixed. This store is located 4630 Sheppard Ave E, Agincourt, ON, Canada

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