Canadian Tire Repair Shop Nightmare!! Any help is appreciated!
I towed my car in to the Canadian tire shop at Yonge and Steeles on June 25th, 2020. I told the manager there that there may be an issue with the keys as for my car they usually can cause the car to not crank over if I drop the key. I was told that they will have to do their own assessment of the issue which will cost around $150 to which I agreed. I got a call later on from the manager telling me that the cam sensor needs to be replaced to fix the issue to which I agreed. The next day I got a call telling me that the car now starts and cranks over however the fuel has become gel-like and it needs to be replaced. After some hesitation (due to the knowledge that Canadian tire up-sells stuff) I agreed to it. A day later I get a call saying that the starter is damaged and needs to be replaced which will bring the cost up to 1300$. The very first cost was $350, now it’s gone up to $1300. I told them to wait for my call until I had discussed it with someone and checked my finances. The next day I go into the shop to inquire about the issue and they tell me that they have replaced the starter twice already and still working on seeing what the issue is. They offered a rental car for a few days but I told them that I don’t need it at the moment.
A few days later I get a call telling me to go in for a talk and that’s when they tell me the engine has failed. They asked me to pay a discounted amount of around 570$ and asked me to tow the car. The other options they gave me was to pay for a used/new engine which was very expensive and not worth it. But regardless, I denied all the options as I was certain they were being unfair because the engine was fine when I brought it in and there was no mention of any engine issues up until the very last day.
I called the corporate company and after nearly 3 weeks of passing me around, I was connected to my case manager. The case manager concluded that the engine was damaged a a result of misdiagnosis. According to him he had seen some pictures of the sample of the jel-like fluid and believes that that’s caused the engine to fail and that the mechanic misdiagnosed the problem from the beginning. He told me to either tow the car and not pay any repair fees or sue the store. I find this extremely disappointing and unreasonable especially given the COVID-19 situation and the hassles associated with suing in the small claims court.
can anyone here who has had similar experience please give me some advice?
I know I should not have taken my car to a Canadian tire repair shop in the first place and highly regret that decision. I advise everyone to avoid Canadian tire shops overall and in particular the Yonge and Steeles location.