[Canadian Tire] Stolen / misplaced online pickup order

Apr 15th, 2020 7:18 pm

#1

dman1680 [OP]: Newbie; Oct 4, 2010; 9 posts; 18 upvotes

Apr 15th, 2020 7:18 pm

[Canadian Tire] Stolen / misplaced online pickup order

Went to Canadian Tire to pick up my online order and the staff insisted it has already been picked up.

Went home dumbfounded and checked my CT account which said the order was indeed picked up by someone at 7am. I didn't know CT open that early, I guess someone really wants that tricycle...

Tried calling the store but obviously no one is working the phone for all the right reason. Also called CT financial service and the kind lady redirect me back to the store. So I am back at square one.

How often does this happen and are there any recourse?

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Apr 15th, 2020 7:23 pm

#2

engineered: Deal Expert; Feb 11, 2007; 18712 posts; 21394 upvotes; GTA

Apr 15th, 2020 7:23 pm

Probably just a typo from the store staff. If store doesn't help you, do a card charge back. They have no evidence that you picked it up.

If the women don't find you handsome, they should at least find you handy.

+1

Apr 15th, 2020 7:24 pm

#3

Cheapo-Findo: Deal Guru; Mar 9, 2007; 14735 posts; 10887 upvotes; Think of the Childre…

Apr 15th, 2020 7:24 pm

Welp, sounds like customer service at CT messed up, probably gave your order away. Why didn't you talk with the manager?

WOULD SOMEBODY THINK OF THE CHILDREN!!!

+2

Apr 15th, 2020 7:32 pm

#4

cgtlky: Deal Fanatic; Jan 31, 2006; 7674 posts; 2104 upvotes; Toronto

Apr 15th, 2020 7:32 pm

I purchased sportchek GC this morning, before CT employee release it to me, he asked me to show him the credit card I used to pay when I call them for a curbside pickup.

Apr 15th, 2020 7:34 pm

#5

TomRFD: Administrator; Jun 17, 2013; 16239 posts; 31178 upvotes; Scarborough

Apr 15th, 2020 7:34 pm

I've only done one curbside pickup order at Canadian Tire since this situation started and it went fine. I'm not shocked to hear that they might be making more mistakes like this now though.

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Apr 15th, 2020 7:36 pm

#6

cristianosham: Deal Addict; Sep 6, 2017; 4263 posts; 2796 upvotes

Apr 15th, 2020 7:36 pm

Well free 67 dollars worth of stuff for someone.

Apr 15th, 2020 7:36 pm

#7

MrDisco: Moderator; Sep 30, 2001; 29162 posts; 8583 upvotes; Toronto

Apr 15th, 2020 7:36 pm

when i did a pickup they had to scan the qr code in my confirmation email before they went inside to grab my order so it's weird your order was marked as completed.

Be kind and civil with one another

Apr 15th, 2020 8:36 pm

#8

dman1680 [OP]: Newbie; Oct 4, 2010; 9 posts; 18 upvotes

Apr 15th, 2020 8:36 pm

Finally got a call back from the store manager at 8pm. Talk about dedication. Turns out there was a mixed up and another customer who also ordered a tricycle. I would never expect tricycle is the new toilet paper.
So it all sorted out in the end. Talking to the store manager definitely helps.

+6