Cancelling Internet - where does my credit balance go?
Update May 2021
Hi, update for everyone. Ended up cancelling my service and then I gave Fido 4 months to issue a refund on my $100 credit. The never issud the refund (no surprise). I then opened a claim on the CCTS website and provided proof of credit (I had a screenshot). Fido e-mailed me within a few days and mailed out a cheque without issue. I've received the cheque and deposited it. Lengthy process but definitely worth it.