Computers & Electronics

Cancelling Internet - where does my credit balance go?

  • Last Updated:
  • May 14th, 2021 7:44 pm
[OP]
Member
May 13, 2012
262 posts
52 upvotes
Toronto

Cancelling Internet - where does my credit balance go?

I'm with Fido Internet right now (no contract). Im planning to cancel and I have a credit of $100 that they gave me for issues that I had. If I cancel, where does the credit go? Do I lose it or is it actually mine even they added the credit?

Update May 2021
Hi, update for everyone. Ended up cancelling my service and then I gave Fido 4 months to issue a refund on my $100 credit. The never issud the refund (no surprise). I then opened a claim on the CCTS website and provided proof of credit (I had a screenshot). Fido e-mailed me within a few days and mailed out a cheque without issue. I've received the cheque and deposited it. Lengthy process but definitely worth it.
Last edited by windowsmile_99 on May 14th, 2021 7:44 pm, edited 1 time in total.
10 replies
Jr. Member
User avatar
Sep 30, 2020
144 posts
145 upvotes
Toronto
You might check the Fido Internet policies or terms/conditions if they cover this scenario there. But I found this thread that might help too. Just Google "fido credit close account" and you'll find a few threads covering it. :)

In my experience (just in general, not with Fido Internet), sometimes you have to pester and be real proactive to companies where you've closed the account and a balance is there - sometimes it'll just sit there without them automatically (via process) refunding it via a cheque or direct deposit or something. Keep on top of it and make a reminder to yourself every few weeks to check on where it might be at.
Deal Addict
Nov 6, 2014
1135 posts
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If you cancel and have no other services with them, you'll lose the credit. They aren't going to cut you a check or send you money.
Jr. Member
User avatar
Sep 30, 2020
144 posts
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Toronto
fordmaple wrote: If you cancel and have no other services with them, you'll lose the credit. They aren't going to cut you a check or send you money.
It's interesting - there are many threads like this of Fido's like this one that talk about the refund process and they do refund the balance. That's been my experience as well with any company where I close the service with a balance remaining. However, I notice the rep is careful to ask off the top in one of the threads there, "Is the negative balance on your account related to an over-payment?".

A "make good" credit for issues experienced, which is the OP's scenario, might be classified differently than money you paid out yourself (overpayment or duplicate payment or something). Might depend how they classified it in their system, as a general credit in a single bucket of such where they're really not differentiating on a refund, or a promotional/CSR discretion credit. OP, maybe call or E-mail or chat them to ask to know for sure.
Deal Addict
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Nov 15, 2020
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Rogers cuts you a cheque, right after they confirm the successful test of your modem. Hint - dont dally around, just return the modem asap, or you'll be paying the full cost of the inflated modem for the coming bill. I assume Fido is the same.
[OP]
Member
May 13, 2012
262 posts
52 upvotes
Toronto
Thanks everyone. From what I'm seeing here and online, it seems I should get a refund. I'll check with Fido too but from my experience, I can't rely on their answer 100%
Deal Addict
Oct 24, 2010
2189 posts
2005 upvotes
Ottawa
For past services, I've been cut a check or had it credited back to my credit card if it was on file on my account for auto billing.
[OP]
Member
May 13, 2012
262 posts
52 upvotes
Toronto
Dynatos wrote: For past services, I've been cut a check or had it credited back to my credit card if it was on file on my account for auto billing.
What was your credit from? Overpayment? Or credit given from fido
Deal Addict
Oct 24, 2010
2189 posts
2005 upvotes
Ottawa
windowsmile_99 wrote: What was your credit from? Overpayment? Or credit given from fido
Service cancellation mid-cycle. Not with Fido, but with others - Telus, Zoomer, Virgin, Rogers.

I just re-read your post, though. You'll probably not get the credit. You will get a pro-rated portion of the paid monthly fee.
Deal Fanatic
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Oct 13, 2008
5797 posts
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Durham
Credits that companies give you will be zero when you cancel their services.


Either suck it up or be gone with it.
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[OP]
Member
May 13, 2012
262 posts
52 upvotes
Toronto
Hi, update for everyone. Ended up cancelling my service and then I gave Fido 4 months to issue a refund on my $100 credit. The never issud the refund (no surprise). I then opened a claim on the CCTS website and provided proof of credit (I had a screenshot). Fido e-mailed me within a few days and mailed out a cheque without issue. I've received the cheque and deposited it. Lengthy process but definitely worth it.

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