Cancelling Internet - where does my credit balance go?
I'm with Fido Internet right now (no contract). Im planning to cancel and I have a credit of $100 that they gave me for issues that I had. If I cancel, where does the credit go? Do I lose it or is it actually mine even they added the credit?
Update May 2021
Hi, update for everyone. Ended up cancelling my service and then I gave Fido 4 months to issue a refund on my $100 credit. The never issud the refund (no surprise). I then opened a claim on the CCTS website and provided proof of credit (I had a screenshot). Fido e-mailed me within a few days and mailed out a cheque without issue. I've received the cheque and deposited it. Lengthy process but definitely worth it.
Update May 2021
Hi, update for everyone. Ended up cancelling my service and then I gave Fido 4 months to issue a refund on my $100 credit. The never issud the refund (no surprise). I then opened a claim on the CCTS website and provided proof of credit (I had a screenshot). Fido e-mailed me within a few days and mailed out a cheque without issue. I've received the cheque and deposited it. Lengthy process but definitely worth it.
Last edited by windowsmile_99 on May 14th, 2021 7:44 pm, edited 1 time in total.