I have been following this conversation and it's pretty embarrassing for StatsGuy. Lol. Everything StatsGuy stated is clearly a misunderstanding on his part. He posted the following like it backs up his POV...txenglan wrote: ↑ Again, it is actually you not reading. Where did I say that they "must" cancel for you? I said (and I quote) "...You don't need to talk to the current provider". You simply ask your prospective new provider to do it for you. If they agree, you're done, if not, well then you'll have more work to do. That said, I have done this many times with home internet and it does work this way. I really wish you'd stop claiming otherwise.
"All it says is that the new provider MAY cancel on your behalf not they shall or must."
If it said "must" or "shall" then the new service provider would have to would have to initiate the cancellation process with the former provider. "May" is used because it has to be initiated by the client/customer. If the client makes a formal request to the new provider to cancel existing services with the former provider, and the new provider agrees, the former service provider MUST comply. It's all clearly explained in those links @txenglan posted.