Computers & Electronics

CanNet cable internet reliability

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  • Aug 30th, 2021 10:23 am
Jun 12, 2009
35 posts

CanNet cable internet reliability

I am thinking of switching from TekSvvy to CanNet for cable internet.
However, I have been reading some negative reviews from customers who say there service is extremely slow at times and the tech support is very poor.
I am wondering what other CanNet customers are experiencing with there internet service.
9 replies
May 30, 2013
33 posts
I've been with them for more than 3 years, absolutely nothing wrong with them, they had there downtime, like every providers, in my case when the main provider Videotron (Quebec) is down they were as well.

As far as unlimited, they truly mean it, my average is about 2 to 3 TB per month.

As far as Tech support, I do not have much to say, I tend to agree that there support is below average, but him many times do you call your ISP for support?

I would recommend them.

Giving them a note out of 10 would be an 8.
May 28, 2009
37 posts
Hamilton, ON
You will find many, many people that hate them for sure.
My 2 cents: our service was good for 2 years and then it started slowing down in prime time, around 7pm, like clockwork, 7 days a week. It got to the point we couldn’t stream any shows. They made several ‘fixes’ but it never improved, we ditched them. Support is offshore and goes by a script, they don’t know what they’re doing really until they escalate you to a good tech.

They are on the Rogers network here and were reliable as far as that goes. Was fast and never seemed to throttle downloads during the day. But they definitely throttle in the evening here, even though they deny it.
Deal Guru
User avatar
Nov 19, 2002
12213 posts
I was a happy Mississauga CanNet customer for 3 years before COVID. Right around the time school went online, my internet went out every day at 1pm sharp. Sometimes for 5min, sometimes for 5hrs. They said there was nothing wrong, but I and my wife work from home so we immediately switched to Bell, who I usually despise, and we've had no issues since. I still don't know if it was a Rogers issue or a CanNet one.
Jun 12, 2009
35 posts
I took a chance and signed up for CanNet cable internet.
I am totally pleased with it.
It costs $29.95 per month for 75/10 speed.
The wifi modem is free.
I have checked the speed numerous times and I am getting the expected speed.
The staff have been very helpful and knowledgable.
Highly recommended.
Mar 3, 2012
260 posts
Montreal, QC
Try on peak hour and see if it throttle.
Btw what city are you in for the service ?

It is possible they white list speed test website.
Only way to find out is to download large files
Deal Fanatic
User avatar
Nov 15, 2020
6500 posts
a VPN will bypass the throttling but at a cost of 10-20% lower speeds?
Deal Addict
User avatar
May 2, 2010
3883 posts
I was with CanNet Cable 75/10 plan for two years without any problem.
Upon expiry of my initial 2 year promo rate, CanNet offered me a another promo Cable 150/15 plan which was problematic; basically I experienced intermittent interuptions of connection. They could not sort out what was wrong, even after changing the modem for me. Customer service was horrendous. It took at least 30 minutes before I could get through.

In the end, I left and switched to Fido. Happy ever after.

By the way, CanNet is associated with CIK Telecom. I was asked to return my CanNet modem to a CIK Telecom depot. If you search CIK Telecom, you will see how CIK Telecom performs as an ISP.
Deal Fanatic
Nov 11, 2008
8812 posts
For my senior parents, no problems


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