Jul 23rd, 2018 4:15 pm
Jul 23rd, 2018 4:58 pm
Jul 23rd, 2018 5:16 pm
Google chrome Version 64.0.3282.140 (Official Build) (64-bit)
Microsoft Edge 42.17134.1.0
The same browsers (maybe different versions) on a laptop.
Dolphin browser on a samsung tablet.
I'm trying to see promo price and other charges for cable internet plan in Quebec.
https://www.cannettel.com/CheckOut/Orde ... V_Cable_60
When I click on the green circle next to "Monthly - Rental Hardware " the page gets blank. It happens on all of the above mentioned devices and browsers. At that point I can do nothing but refresh the page which gets me back to the order page with the green circle to click on.
Jul 23rd, 2018 6:14 pm
Jul 24th, 2018 10:56 am
Sorry for the late reply. Our IT team is hard at work trying to recreate the problem on different devices with different browsers and different settings. If the error keeps occurring I can only advise you, for now, to call in using our phone number so that you can sign up through the phone. I apologize for the inconvenience caused.
Jul 24th, 2018 11:44 am
Jul 25th, 2018 7:27 pm
Still not working for me. Tried with an old firefox version.
Jul 26th, 2018 9:08 am
Thank you for the screenshot. I really appreciate it since I had no idea it looked like that. I will go over it with our Toronto IT team to recreate the issue and fix it. The only thing I can offer you for now is to call in and sign-up. I apologize for inconvenience.
Jul 30th, 2018 9:34 am
Has anyone actually gotten Rogers tech to install a new outlet? Rogers tech came to activate my service yesterday. I asked to put the the modem in a certain room which doesn't have an existing cable outlet. He told me because I'm not actually on a Rogers service, he cannot drill holes and cannot make a new cable outlet. I feel like he just didn't want to do it because he saw that I have a line going into a different room. When I thought about it afterwards, it doesn't make any sense, because what if I didn't have an available cable outlet at all? Then I can't use the service? And why would I need a tech to come if all I need to do is plug the modem into an existing cable outlet?
Jul 30th, 2018 1:39 pm
Jul 30th, 2018 8:27 pm
Aug 17th, 2018 9:40 am
Aug 27th, 2018 11:54 pm
Aug 28th, 2018 9:07 am
Aug 29th, 2018 9:29 pm