ArchEnemy wrote: ↑ CanNetRFD - if your company does not throttle, can you explain why even Youtube Video Quality Report notices an increase in the number of CIK Users streaming SD (rather than HD) from 6pm to 11pm?
I have included Start for comparison.
Screen Shot 2017-08-12 at 9.22.36 PM.png
Screen Shot 2017-08-12 at 9.29.31 PM.png
There's a difference between active traffic management (throttling) and just lack of bandwidth. Cannet could in fact be not throttling but simply don't have enough bandwidthArchEnemy wrote: ↑ CanNetRFD - if your company does not throttle, can you explain why even Youtube Video Quality Report notices an increase in the number of CIK Users streaming SD (rather than HD) from 6pm to 11pm?
I have included Start for comparison.
Screen Shot 2017-08-12 at 9.22.36 PM.png
Screen Shot 2017-08-12 at 9.29.31 PM.png
IMO, ALWAYS ALWAYS better to have a separate wireless router independent of the modem. Let a modem be a modem, and a router be a router. Those combo devices never seem to work properly.TigerLilly wrote: ↑ Is it better to rent the wired modem and attach my own wireless router to it or to rent the wireless modem? What's the range on the wireless modem?
We currently don't have a referral code.Cjohnson202 wrote: ↑ What is the benefit of someone using my referral code? Do I / They get something out of it?
Please PM I will have the issue resolved for you.maple168 wrote: ↑ My service was installed on August 5th. Not stable compared with my original Fido internet. I use splitter to use both services at same time.
I called in on last Thursday to cancel the service. I was told that someone will call me back in 48 hrs. After 48 hrs, no one call. So I called the customer service again on last Saturday. I was promised to receive call in few hrs. Until now still no call from Cannet. Don't know why they make it so hard to cancel even they has 10 days money back guarantee.
Great to hearmkl38s wrote: ↑ Just installed today and didn't know it would take sometime before it started to work. Anyhow, Rogers guy just put in the splitter and he checked the signal still strong so I have both (Rogers & Cannet) up right now. did three speed tests and so far, it was as adertised everytime (75/10 up). I will probably cancel Rogers tomorrow or the next day
Thank you for choosing Can-Net! I don't recommend anyone cancel their service with their original CABLE ISP (Rogers, Teksaavy, Ebox, etc) before the 10-day trial period ends. Yes I know you'll have to pay for essentially two services at the same time, but this allows you to evaluate if Cannet works well for you or not. This also allows no down time if for whatever reason Cannet cannot get installed due to a screw up by Cannet or Rogers. Also if things don't work out, then again you won't have down time. Also allows you to evaluate both services at the same time. All you need is a basic coax splitter to run both services simultaneously if you have two separate modems.g00f wrote: ↑ I AM definitely not feeling alot of comfort here so far; 4 messages from Customer Service over 2 business days, multiple emails stated my order was cancelled, call in to support...."Always say the order has been cancelled" then disappear for 15 mins to figure out what it is.
Called in for first order, rep told me when to cancel with Rogers and he supplied all the dates, had to call back because he put the wrong date in....and I have already placed my cancellation date with Rogers...I dont mind a little paper shuffling but this is getting way past mild.
Then gave my Rogers cancellation confirmation number to them....and guess another email just now....called in the rep answered how can I help you....ahhh....you told me to call in about a cancellation....he had no insight just reiterated that it was cancelled. I'm really trying to make this work...heck my family worked for bHell for 40+ years....
Sorry to hear, please PM your account account details, I'll take care of it for you.g00f wrote: ↑ I AM definitely not feeling alot of comfort here so far; 4 messages from Customer Service over 2 business days, multiple emails stated my order was cancelled, call in to support...."Always say the order has been cancelled" then disappear for 15 mins to figure out what it is.
Called in for first order, rep told me when to cancel with Rogers and he supplied all the dates, had to call back because he put the wrong date in....and I have already placed my cancellation date with Rogers...I dont mind a little paper shuffling but this is getting way past mild.
Then gave my Rogers cancellation confirmation number to them....and guess another email just now....called in the rep answered how can I help you....ahhh....you told me to call in about a cancellation....he had no insight just reiterated that it was cancelled. I'm really trying to make this work...heck my family worked for bHell for 40+ years....
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