[Cannet] Unlimited Cable Internet 75m $39.98, 150M $49.98, 300M $69.98

IndyBeak wrote: ↑ I am having second thoughts now. Speeds tonight have been all over the place. Tried speed test a bunch of times on both laptop and phone, and it was always under 10mbps. This is on 150/15 plan. On the other hand Fido has been rocksolid and has speeds in excess of the plan I have. Some screen shots below. I will monitor for a few more days. Interestingly, while http bandwidth struggles, ftp still appears to perform better. Compared to miserable 5-6mbps on browser, a ftp transfer I ran for 8GB file sustained around 9MBPS, so around 72mbps. Still half of what is expected, but still usable.

jeeva86 wrote: ↑ Was it always like that or randomly today? When i signed up, it was as if I was on a 15 down plan because that was my max. I opened a ticket and they resolved it after a few days. No clue what they did.

YrocMorf wrote: ↑ https://www.geekzone.co.nz/forums.asp?f ... cid=185238

IndyBeak wrote: ↑ certainly seems to be random. Over the weekend, speeds were lower than the plan, but still around 90-120 mbps during peak hours, which I will don't mind. But last night, it crawled to under 10. What I found weird was that even when the http speeds were crawling, ftp was still decent at around 9MBPS. Does it have something to do with they way CanNet routes traffic? May be inefficient path. I will be raising a ticket shortly.

jeeva86 wrote: ↑ Check router settings? Make sure your tests are all via wired to modem.

IndyBeak wrote: ↑ I am having second thoughts now. Speeds tonight have been all over the place. Tried speed test a bunch of times on both laptop and phone, and it was always under 10mbps. This is on 150/15 plan. On the other hand Fido has been rocksolid and has speeds in excess of the plan I have. Some screen shots below. I will monitor for a few more days. Interestingly, while http bandwidth struggles, ftp still appears to perform better. Compared to miserable 5-6mbps on browser, a ftp transfer I ran for 8GB file sustained around 9MBPS, so around 72mbps. Still half of what is expected, but still usable.

nmerali wrote: ↑ So I just got off the phone with CS Cannet. I live in a Condominium Townhouse (not apartment or condo building) and he informs me that a transfer is the only option and therefore having a 10 days testing is not possible with my current provider still active. Can somebody please confirm

CanNetRFD wrote: ↑ If you are not getting the advertised speeds, please contact our technical department and they will analyze. TIA

yjzeng wrote: ↑ I got my service setup last Monday. However, I received my first invoice and the one-time charge did not get refund to me. As calling Cannet, the rep stated that my plan was correct and the one-time charge was not refundable. I did mention it's RFD referral deal but he said he could not help me on refunding the charge.

Do any of you have same billing issue?

Thanks!

IndyBeak wrote: ↑ This is not really valid because the same test (speedof.me) performed better and as expected with Fido. Check the screen shots I shared.

IndyBeak wrote: ↑ I don't think it has anything to do with router. Under exact same environment, a test on Fido came back with expected results. I did close to a dozen tests using laptop and mobile phone. On both 5GHz as well as 2.4GHz bands. Every time Fido results were good, while CanNet results were poor. Repeated the tests on SpeedTest which showed better numbers (since ISPs have their servers optimized for SpeedTest.net) for CanNet, but similar patterns when compared to Fido..However FTP always worked better. I will do a route tracing tonight so see if that could be the issue. The Http test servers were all located in North America, while the FTP server I read from is in Netherlands. So routing could definitely be a factor here.

yjzeng wrote: ↑150M one.

kiasu wrote: ↑ i always use the Teksavvy speedtest...other speedtest programs give me lower or false result..

YrocMorf wrote: ↑ I find it curious that I got bad results (which differed every time I tested) with speeof.me but I do not see this with others like dslreports.com, fast.com, and speedtest.net. All of these give me consistent results. I am curious to know what you find out when you call tech, but I remain suspicious of the testing tool you are using. When 3 others give me the same basic result as compared to another each time ... perhaps the problem is not your service but instead the testing tool.

Speedof.me late last night was giving me results of 10 (like you said) but it is 90 this morning.
DSL reports 93.8, speedtest.net 94.72 and Fast.com 86 were all giving good results late last night and equally those shown this morning.

kiasu wrote: ↑ i always use the Teksavvy speedtest...other speedtest programs give me lower or false result..