Computers & Electronics

can't login to Asus router

  • Last Updated:
  • Dec 8th, 2020 8:06 pm
[OP]
Newbie
Sep 13, 2007
5 posts
1 upvote

can't login to Asus router

I am a senior and not that tech swift.....but I cannot log into my Asus RT-AC3100 router using windows 10....I have tried resetting....the 30-30-30 reset to no avail....when I try to use the default gateway login 192.168.0.1 I get the login site for my Hitron modem....is that possibly part of the problem?.....I have even tried my old faithful Asus RT-N66U and can't log into it either.....never had this problem before.....any simplified help would be much appreciated.
17 replies
Newbie
Nov 19, 2006
89 posts
29 upvotes
Niagara
Have you tried 192.168.1.1?
[OP]
Newbie
Sep 13, 2007
5 posts
1 upvote
I have tried several suggested ip addresses but none work.....yet the router itself is working but I can't login to change settings.
Sr. Member
Feb 15, 2007
954 posts
263 upvotes
Pickering
Most Asus routers default to 192.168.50.1.

Also tries restarting it, either by switch or pulling the plug for a few seconds?
Deal Expert
User avatar
Feb 24, 2003
17231 posts
3477 upvotes
Toronto
taxijim wrote: I have tried several suggested ip addresses but none work.....yet the router itself is working but I can't login to change settings.
Look at the default gateway in network settings to see the router's IP address.
Deal Addict
User avatar
May 31, 2003
3047 posts
273 upvotes
Toronto, ON
If the gateway is your Hitron modem then it sounds as though the DHCP was disabled on the Asus router and it's simply a Wireless access point.

You would need to see what the IP address of the Asus router is, this can be found by checking the list of connected devices through the Hitron webpage that you were accessing via 192.168.0.1.

That'd be my suggestion as a place to start if you've not been successful yet.
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HeatWare
Deal Expert
Aug 2, 2004
33533 posts
7181 upvotes
East Gwillimbury
What are you using to log into the Asus?

If you have a laptop, try connecting via ethernet. Disconnect all cables from the Asus except for the cable to your laptop

If you are using an iPad or cell phone and cannot use a cable, after you reset the router, you should scan for WiFi and look for Asus and connect to that with no password
Deal Guru
User avatar
Nov 21, 2002
10302 posts
2669 upvotes
Winnipeg
is your router being used for routing?

lets check

goto run menu or search for "cmd" in windows 10. Thats the commandline menu

In the command line menu Type "ipconfig" and hit enter

find your gateway ip.

Take that gateway ip and put it in the web adress bar and hit enter. If it takes you to the asus thats the ip address. If it takes you to the modem router instead your running your asus as a wireless app and the modem router is handling the dhcp.

So go into your modem router and find your asus's ip address from within its connected list to find your asus.

If you still can't find it another method is write down the mac adress of the asus and keep it next to you.

After you ran ipconfig and hit menu and found the gateway in cmd. Try this command

arp -a

now you should see a list of all ip's and mac address's with each ip on your local network. Match the mac address and ip with the asus router. Take that ip and use it in the adressbar to log into the asus router.
Last edited by lead on Dec 7th, 2020 2:50 pm, edited 2 times in total.
Deal Addict
Sep 10, 2004
2779 posts
791 upvotes
Toronto
Make sure that the router is only connected to your PC with a network cable,
taxijim wrote: ... I cannot log into my Asus RT-AC3100 router ...
The default login for an Asus RT-AC3100 is:
http://router.asus.com
or you can type in:
192.168.1.1

Default username:
admin
Default password:
admin

taxijim wrote: ... I have tried resetting....the 30-30-30 reset to no avail...
No idea who told you to use 30-30-30 procedure, since that is only applicable to really old routers using dd-wrt firmware.

For factory hard reset,

1. Turn the router off.
2. Press and hold the "WPS" button and turn the router on.
3. Power light is on (keep holding the WPS button).
4. Release the WPS button after the power LED light starts flashing.
5. Power light stops flashing and the router will automatically reboot.
Deal Addict
Oct 18, 2007
3229 posts
743 upvotes
assuming someone had switched wires... if you are using a desktop connected by ethernet cable... start at the computer and follow the ethernet... does it connect the the hitron or the asus router?

if the ethernet is connected to hitron modem, then you can't access the router this way and it will can only connect to 192.168.0.1 (hitron default)... the pc needs to connect directly to the router to access the page (router.asus.com)...

hope this helps.
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[OP]
Newbie
Sep 13, 2007
5 posts
1 upvote
thanks to everyone.....finally logged in with my phone.....however ,still can't login with my desktop pc....tried all of the above....tracing wires, resets, different browsers....nothing seems to work except the Asus app on the cell, but at least I configured the router and now have password locked wifi.....I still think its something to do with windows 10 ??
Member
May 29, 2004
456 posts
119 upvotes
can you still access the internet from your windows 10? is your windows 10 ip address in the same subnet? are you using wireless or wired connection for your desktop? If wireless, check your wireless setting on your router whether you setup a guest network that only allow internet access but no lan access. there will be situation that router just failed to assign ip address for a device while the rest has no problem. Turning off and on for couple second tends to fixed the issue for me.
Deal Guru
User avatar
Nov 21, 2002
10302 posts
2669 upvotes
Winnipeg
taxijim wrote: thanks to everyone.....finally logged in with my phone.....however ,still can't login with my desktop pc....tried all of the above....tracing wires, resets, different browsers....nothing seems to work except the Asus app on the cell, but at least I configured the router and now have password locked wifi.....I still think its something to do with windows 10 ??
It kinda sounds like you have it set up on a separate subnet from your local lan network.

Just go into the router to its lan settings and look how its setup and write down the lan ip/gateway ip configuration of your asus. That will shed some light.
Deal Addict
User avatar
Dec 11, 2003
2358 posts
956 upvotes
Toronto
taxijim wrote: thanks to everyone.....finally logged in with my phone.....however ,still can't login with my desktop pc....tried all of the above....tracing wires, resets, different browsers....nothing seems to work except the Asus app on the cell, but at least I configured the router and now have password locked wifi.....I still think its something to do with windows 10 ??
It sounds like your router is set up as an access point. When I did this a long time ago, for some reason, as soon as I turn disable DHCP on the router I could not access the log in page again. Only after I did a full reset (reset the router back to it's default settings) was I able to access the router's log in page. I don't understand why though. Maybe it's something similar to your set up.

But at least you can still access the router from your phone.
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Deal Addict
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Oct 14, 2010
1384 posts
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Barrie ON
taxijim wrote: when I try to use the default gateway login 192.168.0.1 I get the login site for my Hitron modem....
If you are trying to login to the default IP for the Asus (192.168.0.1), it implies that you never changed it from the default. That means you have 2 duplicate IP's on your LAN. The Hitron and the Asus seem to both have the same addresses. Now that you have logged in successfully with your phone, can you confirm that you used 192.168.0.1 to access the Asus?

How is the Asus connected to the Hitron.? Is a LAN port of the Hitron connected to a LAN port on the Asus, or is it connected to the WAN port on the Asus. I don't think that has been made clear in any of your previous posts.

If you connected LAN to LAN ports, did you disable DHCP on the Asus?
[OP]
Newbie
Sep 13, 2007
5 posts
1 upvote
thanks again to everyone.....I know this will sound like B.S. but just before supper the pc offered a windows update....I figured while we eat I'll let it update. However it took about an hour and a half to update ,but at the end of it I can now login to the router which I haven't been able to for months!! . I just hope this continues. I did nothing different so go figure.

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