Can't port Bell landline number to Rogers?

Feb 18th, 2021 8:04 pm

#1

k3nji [OP]: Newbie; Nov 6, 2008; 52 posts; 24 upvotes; Scarborough

Feb 18th, 2021 8:04 pm

Can't port Bell landline number to Rogers?

Trying to switch over to Rogers from Bell, except for some unknown reason Bell would not release my number to Rogers. I'm not moving houses, the name on the accounts are exactly the same. Tried to switch about 2-3 years ago, same issue. Ended up dropping everything but the phone line (which unbundled is like $50/month). I somehow wound up back with Bell but now Rogers is offering a much better TV/Internet/Phone bundle deal. However, the same issue with porting the landline number has come up again. No one can give me a straight answer on why this is happening. Rogers says Bell owns the line and won't release it. I called Bell and they said Rogers has to request it (I told them they did that, and they just gave me some random excuse). So now I'm stuck unless I give in an change phone numbers...

Anyone have insight into why Bell won't release my landline number?

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Feb 18th, 2021 9:12 pm

#2

aaron158: Deal Addict; Nov 25, 2004; 2534 posts; 1313 upvotes; London

Feb 18th, 2021 9:12 pm

seems odd was able to switch a bell landline over to start.ca voip last year it was no issues. i had to give start a copy of the last bill from bell witch showed the name and address on the account took like 2 weeks or 10 working days i can't recall but everything switched over no problem.

if u have to try escalating to both the office of the president at bell and rogers there should be nothing stopping u from doing it sounds like some at one of the companies just don't know what there doing.

Feb 18th, 2021 9:38 pm

#3

k3nji [OP]: Newbie; Nov 6, 2008; 52 posts; 24 upvotes; Scarborough

Feb 18th, 2021 9:38 pm

aaron158 wrote: ↑ try escalating to both the office of the president at bell and rogers there should be nothing stopping u from doing it sounds like some at one of the companies just don't know what there doing.

Does anyone ever know what they are doing at Bell or Rogers? -.-''' Thanks for the input, I may have to try escalating tomorrow.

Feb 18th, 2021 9:42 pm

#4

aaron158: Deal Addict; Nov 25, 2004; 2534 posts; 1313 upvotes; London

Feb 18th, 2021 9:42 pm

k3nji wrote: ↑ Does anyone ever know what they are doing at Bell or Rogers? -.-''' Thanks for the input, I may have to try escalating tomorrow.

ya that know how to suck money out of your wallet in larger and larger amounts every year. bells c/s are so awful that anytime u call in to make any change they always some how screw it up and sneak something on there u didn't want.

Feb 19th, 2021 10:26 am

#5

ronmexico: Newbie; Aug 16, 2009; 66 posts; 5 upvotes

Feb 19th, 2021 10:26 am

k3nji wrote: ↑
Anyone have insight into why Bell won't release my landline number?

I just ported my parents LAN line from Bell to Zoomer WHP last month. I called Bell to confirm their account # and called Zoomer to initiate the process.
Bell drags it's feet so it took 3 business days to complete

Feb 19th, 2021 11:10 am

#6

krist8: Member; Sep 30, 2015; 234 posts; 58 upvotes; York, ON

Feb 19th, 2021 11:10 am

I have the Rogers Ignite TV bundle which includes home phone. Beaware that all services, TV, phone are on the ip, and depends on the Rogers internet service. Over the last few weeks, there has bee 2 occasions of 2 hour internet outage, and I cannot use my house phone. I have a cell phone which I can use during this outage, or else I am stuck. If your Bell phone line is an actual landline, consider keeping it if you require security (without the use of cell phone), or you need phone service to do work or trading on the stock market.

Feb 19th, 2021 11:11 am

#7

gogoblender: Deal Addict; Oct 7, 2012; 1522 posts; 334 upvotes; Montreal

Feb 19th, 2021 11:11 am

k3nji wrote: ↑ Trying to switch over to Rogers from Bell, except for some unknown reason Bell would not release my number to Rogers. I'm not moving houses, the name on the accounts are exactly the same. Tried to switch about 2-3 years ago, same issue. Ended up dropping everything but the phone line (which unbundled is like $50/month). I somehow wound up back with Bell but now Rogers is offering a much better TV/Internet/Phone bundle deal. However, the same issue with porting the landline number has come up again. No one can give me a straight answer on why this is happening. Rogers says Bell owns the line and won't release it. I called Bell and they said Rogers has to request it (I told them they did that, and they just gave me some random excuse). So now I'm stuck unless I give in an change phone numbers...

Anyone have insight into why Bell won't release my landline number?

Land to cell can take up to a week
call your port in provider and have them give you the date..it will show on the request

Feb 19th, 2021 11:22 am

#8

GoodFellaz: Deal Addict; Jun 24, 2015; 4524 posts; 1335 upvotes; Woodbridge, ON

Feb 19th, 2021 11:22 am

dont they tell you why the number transfer goes thru or not? i thought they have to tell you buy law?

Hi

Feb 19th, 2021 1:05 pm

#9

k3nji [OP]: Newbie; Nov 6, 2008; 52 posts; 24 upvotes; Scarborough

Feb 19th, 2021 1:05 pm

krist8 wrote: ↑ I have the Rogers Ignite TV bundle which includes home phone. Beaware that all services, TV, phone are on the ip, and depends on the Rogers internet service. Over the last few weeks, there has bee 2 occasions of 2 hour internet outage, and I cannot use my house phone. I have a cell phone which I can use during this outage, or else I am stuck. If your Bell phone line is an actual landline, consider keeping it if you require security (without the use of cell phone), or you need phone service to do work or trading on the stock market.

Good to know, I will definitely consider that. Thanks!

Feb 19th, 2021 1:06 pm

#10

k3nji [OP]: Newbie; Nov 6, 2008; 52 posts; 24 upvotes; Scarborough

Feb 19th, 2021 1:06 pm

GoodFellaz wrote: ↑ dont they tell you why the number transfer goes thru or not? i thought they have to tell you buy law?

I thought so too.... but I never got an explanation. All they said was that they weren't able to get the number because of something on Bell's end.

Feb 19th, 2021 1:07 pm

#11

k3nji [OP]: Newbie; Nov 6, 2008; 52 posts; 24 upvotes; Scarborough

Feb 19th, 2021 1:07 pm

gogoblender wrote: ↑ Land to cell can take up to a week
call your port in provider and have them give you the date..it will show on the request

They straight up said they couldn't get the number

Feb 19th, 2021 1:21 pm

#12

smileswithadimple: Member; Nov 24, 2007; 205 posts; 245 upvotes; Toronto

Feb 19th, 2021 1:21 pm

Maybe try porting it to a temporary cell/sim pay as u go, and from there back to a land line?

Feb 19th, 2021 1:23 pm

#13

CNeufeld: Deal Guru; Mar 23, 2008; 11878 posts; 8134 upvotes; Edmonton

Feb 19th, 2021 1:23 pm

I would start investigating a complaint with the CRTC
https://crtc.gc.ca/eng/phone/mobile/num.htm

As far as I've read, even though Rogers service is based on the Internet connection, it's NOT a VOIP number, so you should be able to port it without an issue.

C