Automotive

Car sold as new from dealer, looks like it has had paint job done.

  • Last Updated:
  • Dec 23rd, 2020 6:45 pm
[OP]
Newbie
Nov 7, 2013
83 posts
61 upvotes

Car sold as new from dealer, looks like it has had paint job done.

Hey folks. Looking for some advice before I meet the dealer.

I'm going to keep the identity of the dealer to myself for now, but want to get some ideas of how to approach this moving forward.

Bought a new Kia SUV and took delivery Oct. 21st. ODO read 114kms. Dealer is located near Toronto, and is listed on the OMVIC site. Invoice is new vehicle. Did a walk around and no apparent damage, scratches, etc. Car has been fantastic so far at just over 2100kms so far. I traded in my car at the time.

When it snowed a few weeks ago, I noticed that on the underside of the hood (near where the wipers are) there was a small area where the paint had cured strangely...it was as if the paint dripped and dried with a rough patch. I assumed it was poor workmanship by Kia (since the car was new), and I booked an appointment to have an early oil change done and have a dealer local to me look at it for warranty purposes. I did not buy the car locally, and the place where I bought the car is not convenient for me at all.

I figured that buying a new car meant that issues with the car can be handled local to me at a dealer of my choice.

The local dealer who looked at the paint told me that the paint job was aftermarket, and that there were areas under the hood where the paint job was missed. He showed me some foam under the hood that should have been black, but was sprayed over. The 'sprayover' was the body of the car, and it looks like the hood was installed with wet paint, and it looks like fresh paint was on the hood, the arms that attach to the hood, and on the metal at the back of the engine bay. I'm unsure if this is just sloppy paint job on the hood alone, or if multiple parts were painted.

The local deal then told me that this is not a Kia warranty issue, and that the selling deal would be the only one who could correct the issue. I have told the selling dealer that I am coming in to discuss this issue on Saturday, which is why I am posting here.

Some questions:

1. What would be a reasonable remedy to expect here? I don't want to have to drive 1.5 hours through Toronto to get to this dealer for multiple trips.

2. My loan required that my car be purchased new to get the rate I did. Is there any way here that a remedy for this will result in issues with my loan? Ie. can the car be retroactively listed as a "demo" and screw with my rates?

3. What do I do if they try to say that this was a paint job done after I purchased? This is def not something that would be obvious upon delivery.

Thanks folks. Any input on how I can approach this reasonably would be appreciated. I have traded in a good vehicle to get this car, and have spent $2000 on winter tires, accessories, etc. so I am pretty committed to this vehicle now. I don't want to seem unreasonable, but I am prepared to go to OMVIC or even court if I have a decent leg to stand on, etc.
32 replies
Deal Expert
Jan 15, 2006
15968 posts
13850 upvotes
Richmond Hill
Lots of new cars get damaged during transport and under a certain amount (I can’t remember exactly) the dealer does not need to disclose. But this sounds like a shoddy repair.
[OP]
Newbie
Nov 7, 2013
83 posts
61 upvotes
EP32k2 wrote: Lots of new cars get damaged during transport and under a certain amount (I can’t remember exactly) the dealer does not need to disclose. But this sounds like a shoddy repair.
Yeah the dealer local to me mentioned this....sometimes its the truck, damage at the lot, etc.

But this looks like its going to need to be re-done at the very least, but I don't understand how I can be sold a new car that does not have a full new car warranty.
Deal Addict
Jun 20, 2010
1956 posts
1247 upvotes
First I would determine if its only hood that was repainted.

Dealer taking the car back or any of the like is out of the question. The most they'll likely offer is a few oil changes or some accessories. Highly unlikely but I would argue that since aftermarket paint is never as strong as factory and since its the front end, its more prone to rock chips and demand full PPF and any repainted panels.
[OP]
Newbie
Nov 7, 2013
83 posts
61 upvotes
eclone wrote: First I would determine if its only hood that was repainted.

Dealer taking the car back or any of the like is out of the question. The most they'll likely offer is a few oil changes or some accessories. Highly unlikely but I would argue that since aftermarket paint is never as strong as factory and since its the front end, its more prone to rock chips and demand full PPF and any repainted panels.
Yeah that's my concern. Some oil changes won't cut it as I'll never be able to get out there to get them done. I've bought most of the accessories I need now so that won't help me at this point.

I agree that I need to know what was repainted, and I'll try to get that in writing.

Getting PPF or ceramic coating is an interesting point...I never considered that an aftermarket paint job would have softer paint. With it being the hood, that's a concern for sure.

In my mind I would like to get a refund with the difference between demo and new, but that might be too much. At the least I am going to push that the new hood paint job be done local to me, and not at their local shop. I would not have bought the car from them if there were any expectation that I needed to go back there.
Jr. Member
Sep 28, 2009
154 posts
84 upvotes
Definitely contact OMVIC and get their advice.
Deal Addict
Apr 26, 2013
3038 posts
2311 upvotes
Toronto
Dealership at it again. Then you have members on here that defend dealerships saying they report all damage to customers.
Sr. Member
User avatar
Aug 30, 2020
820 posts
1234 upvotes
YEG/YYZ
Scummy dealership. Please post pics of the paint you mentioned.

And I would never accept a car with 115km on the odo as new. Anything more than 10-15km is used
WMPCOT wrote: Dealership at it again. Then you have members on here that defend dealerships saying they report all damage to customers.
Yep. Dealership bootlicker defense force going to come in here and do mental gymnastics on how "as long as the paint matches the dealership didn't do anything wrong and doesn't need to inform you"
[OP]
Newbie
Nov 7, 2013
83 posts
61 upvotes
ngl wrote: Definitely contact OMVIC and get their advice.
Already emailed them for advice. I didn't name the dealer, but I did indicate that they are registered with them.
CanadianConsumerYEG wrote: Scummy dealership. Please post pics of the paint you mentioned.

And I would never accept a car with 115km on the odo as new. Anything more than 10-15km is used
I'll post some pics later. By the time I left the local (not seller) dealer today and got home it was dark. I will also have to take pics of the foam that was painted over. The local dealer who went through it with me was pretty thorough, and brought me another car they had on their lot that was the same colour to show me the difference.

As for the 114kms, yeah I knew that was high but I also knew that the car was not on their lot and was on a lot elsewhere and had to be delivered to their dealership. They have some secondary lot off site so a few kms would have been expected.
Deal Expert
User avatar
Dec 23, 2003
15178 posts
3520 upvotes
Toronto
Contact OMVIC first to get feedback as others have suggested

Contact Car Help Canada or APA for their advice

Talk to the dealer to see if they will give you what you want ($2k off the car or rescind the contract and pay for your out of pocket costs)

If it fails, contact CTV Pat Foran or CBC Go Public with your story.
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Deal Fanatic
Oct 6, 2007
8707 posts
5639 upvotes
Kootenays
During my high school years, I worked at Autoport in Eastern Passage, NS. We handled all British Leyland, Fiat, Volkswagen, that came to North America, plus lots of cars from Toyota, Datsun, Honda and other manufacturers. All of the manufacturers that we handled had in house body shops at our facility. There's no way a dealership would know that a car they sold had damage unless they went over each car with a magnet and a paint thickness gauge (if they even had them in the '70's). At a guess, probably 5% of the vehicles passing through our plant had a visit through one of the paint shops. It sucks, but that's the way it was and I doubt much has changed.
Sr. Member
Feb 17, 2015
871 posts
954 upvotes
Canada
Why drive 1.5 hrs to just tell them this? Why not email first the general manager cc the dealer principal attached all the photos. Write down all what you have wrote here. Then see what is their resolution. If not favorable to you then you go to plan b.
octavianredflagdeals wrote:
In my mind I would like to get a refund with the difference between demo and new, but that might be too much. At the least I am going to push that the new hood paint job be done local to me, and not at their local shop. I would not have bought the car from them if there were any expectation that I needed to go back there.
[OP]
Newbie
Nov 7, 2013
83 posts
61 upvotes
smacd wrote: During my high school years, I worked at Autoport in Eastern Passage, NS. We handled all British Leyland, Fiat, Volkswagen, that came to North America, plus lots of cars from Toyota, Datsun, Honda and other manufacturers. All of the manufacturers that we handled had in house body shops at our facility. There's no way a dealership would know that a car they sold had damage unless they went over each car with a magnet and a paint thickness gauge (if they even had them in the '70's). At a guess, probably 5% of the vehicles passing through our plant had a visit through one of the paint shops. It sucks, but that's the way it was and I doubt much has changed.
If that's the case, then you are saying that all those cars arrive at the dealership with voided warranties on the corrosion? Not good.
CuriousJack wrote: Why drive 1.5 hrs to just tell them this? Why not email first the general manager cc the dealer principal attached all the photos. Write down all what you have wrote here. Then see what is their resolution. If not favorable to you then you go to plan b.
They asked if I can go in so I'll do it just this once on the Saturday. I have cleared my schedule to be able to spend some time there in case the manager is out or busy, etc. I'll also take a look around to see if they have a Sorento on the lot so I can show them what it looks like with no overspray, etc. If they seem contrite and willing to work with me I will be in and out quickly.

While I won't cause a scene or yell, but I'm not sure they will want me hanging around the showroom talking about how they sold me a new car that had a paint job undisclosed. It's a story that I'll calmly in my normal tone of voice tell the receptionist, sales guy, and business manager as I wait. Maybe even the shuttle driver and parts guy. I'm pretty friendly when I want to be, but sometimes I don't mind my surroundings enough. But if they make me happy and seem like they are interested in making it right I won't be there long and I'll just put this down as a mistake on their part.
Deal Addict
Apr 26, 2013
3038 posts
2311 upvotes
Toronto
smacd wrote: During my high school years, I worked at Autoport in Eastern Passage, NS. We handled all British Leyland, Fiat, Volkswagen, that came to North America, plus lots of cars from Toyota, Datsun, Honda and other manufacturers. All of the manufacturers that we handled had in house body shops at our facility. There's no way a dealership would know that a car they sold had damage unless they went over each car with a magnet and a paint thickness gauge (if they even had them in the '70's). At a guess, probably 5% of the vehicles passing through our plant had a visit through one of the paint shops. It sucks, but that's the way it was and I doubt much has changed.
I'm sure that happened and may still happen but I also know cars show up at the dealership damaged and they do their own repairs at their preferred shop as they all contract this work out now a days and keep it off the books, aka out of carfax or carproof and then go on to sell an accident/damage free vehicle without telling the customer. Some of these repairs even exceed the value in which they're legally obliged to tell a client of.
Deal Fanatic
Oct 6, 2007
8707 posts
5639 upvotes
Kootenays
octavianredflagdeals wrote: If that's the case, then you are saying that all those cars arrive at the dealership with voided warranties on the corrosion? Not good.
There were no corrosion warranties in the '70's.
Sr. Member
User avatar
Aug 30, 2020
820 posts
1234 upvotes
YEG/YYZ
octavianredflagdeals wrote: If that's the case, then you are saying that all those cars arrive at the dealership with voided warranties on the corrosion? Not good.



They asked if I can go in so I'll do it just this once on the Saturday. I have cleared my schedule to be able to spend some time there in case the manager is out or busy, etc. I'll also take a look around to see if they have a Sorento on the lot so I can show them what it looks like with no overspray, etc. If they seem contrite and willing to work with me I will be in and out quickly.

While I won't cause a scene or yell, but I'm not sure they will want me hanging around the showroom talking about how they sold me a new car that had a paint job undisclosed. It's a story that I'll calmly in my normal tone of voice tell the receptionist, sales guy, and business manager as I wait. Maybe even the shuttle driver and parts guy. I'm pretty friendly when I want to be, but sometimes I don't mind my surroundings enough. But if they make me happy and seem like they are interested in making it right I won't be there long and I'll just put this down as a mistake on their part.
If you can, go back to the same local dealership you went to earlier and take pics of what the paint should look like. In case they don't have Sorentos on the lot, or try to blame it on that specific colour code
[OP]
Newbie
Nov 7, 2013
83 posts
61 upvotes
Update: the dealer who sold me the car says they did no work on the car and that the paint job is factory and should be done under Kia Canada warranty. I called my local deal back but they didn't return the call.

So I have opened up a case with Kia Canada and will send them pictures of the spot that I noticed, and the areas that were identified by the local dealer as proof of aftermarket work. The Kia Canada rep seemed to indicate that the things I mentioned should not have been missed by the selling dealer.

Kia is either going to make this easy, or I am going to have to work really hard here and possibly get 3rd party help from either a shop and/or legal. OMVIC has not returned my email as of yet.
Sr. Member
Oct 21, 2006
635 posts
396 upvotes
so the take away is take delivery of new vehicles during the day and go over every inch with a fine comb?
[OP]
Newbie
Nov 7, 2013
83 posts
61 upvotes
Jigsaw wrote: so the take away is take delivery of new vehicles during the day and go over every inch with a fine comb?
Maybe.

I can understand a bit if I came back 6 weeks later wit a huge dent and scratch asking for them to fix. But this is something that required me to get up close at a specific angle. I don't even mind leaving as-is, but its close enough to where I would scrape the windshield and if the scraper ever caught it I could damage it. The issue is not dramatic from the outside of the car, but its not something that should be present on a new car and is a point of failure in the future.

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