Car sold as new from dealer, looks like it has had paint job done.
Hey folks. Looking for some advice before I meet the dealer.
I'm going to keep the identity of the dealer to myself for now, but want to get some ideas of how to approach this moving forward.
Bought a new Kia SUV and took delivery Oct. 21st. ODO read 114kms. Dealer is located near Toronto, and is listed on the OMVIC site. Invoice is new vehicle. Did a walk around and no apparent damage, scratches, etc. Car has been fantastic so far at just over 2100kms so far. I traded in my car at the time.
When it snowed a few weeks ago, I noticed that on the underside of the hood (near where the wipers are) there was a small area where the paint had cured strangely...it was as if the paint dripped and dried with a rough patch. I assumed it was poor workmanship by Kia (since the car was new), and I booked an appointment to have an early oil change done and have a dealer local to me look at it for warranty purposes. I did not buy the car locally, and the place where I bought the car is not convenient for me at all.
I figured that buying a new car meant that issues with the car can be handled local to me at a dealer of my choice.
The local dealer who looked at the paint told me that the paint job was aftermarket, and that there were areas under the hood where the paint job was missed. He showed me some foam under the hood that should have been black, but was sprayed over. The 'sprayover' was the body of the car, and it looks like the hood was installed with wet paint, and it looks like fresh paint was on the hood, the arms that attach to the hood, and on the metal at the back of the engine bay. I'm unsure if this is just sloppy paint job on the hood alone, or if multiple parts were painted.
The local deal then told me that this is not a Kia warranty issue, and that the selling deal would be the only one who could correct the issue. I have told the selling dealer that I am coming in to discuss this issue on Saturday, which is why I am posting here.
Some questions:
1. What would be a reasonable remedy to expect here? I don't want to have to drive 1.5 hours through Toronto to get to this dealer for multiple trips.
2. My loan required that my car be purchased new to get the rate I did. Is there any way here that a remedy for this will result in issues with my loan? Ie. can the car be retroactively listed as a "demo" and screw with my rates?
3. What do I do if they try to say that this was a paint job done after I purchased? This is def not something that would be obvious upon delivery.
Thanks folks. Any input on how I can approach this reasonably would be appreciated. I have traded in a good vehicle to get this car, and have spent $2000 on winter tires, accessories, etc. so I am pretty committed to this vehicle now. I don't want to seem unreasonable, but I am prepared to go to OMVIC or even court if I have a decent leg to stand on, etc.
I'm going to keep the identity of the dealer to myself for now, but want to get some ideas of how to approach this moving forward.
Bought a new Kia SUV and took delivery Oct. 21st. ODO read 114kms. Dealer is located near Toronto, and is listed on the OMVIC site. Invoice is new vehicle. Did a walk around and no apparent damage, scratches, etc. Car has been fantastic so far at just over 2100kms so far. I traded in my car at the time.
When it snowed a few weeks ago, I noticed that on the underside of the hood (near where the wipers are) there was a small area where the paint had cured strangely...it was as if the paint dripped and dried with a rough patch. I assumed it was poor workmanship by Kia (since the car was new), and I booked an appointment to have an early oil change done and have a dealer local to me look at it for warranty purposes. I did not buy the car locally, and the place where I bought the car is not convenient for me at all.
I figured that buying a new car meant that issues with the car can be handled local to me at a dealer of my choice.
The local dealer who looked at the paint told me that the paint job was aftermarket, and that there were areas under the hood where the paint job was missed. He showed me some foam under the hood that should have been black, but was sprayed over. The 'sprayover' was the body of the car, and it looks like the hood was installed with wet paint, and it looks like fresh paint was on the hood, the arms that attach to the hood, and on the metal at the back of the engine bay. I'm unsure if this is just sloppy paint job on the hood alone, or if multiple parts were painted.
The local deal then told me that this is not a Kia warranty issue, and that the selling deal would be the only one who could correct the issue. I have told the selling dealer that I am coming in to discuss this issue on Saturday, which is why I am posting here.
Some questions:
1. What would be a reasonable remedy to expect here? I don't want to have to drive 1.5 hours through Toronto to get to this dealer for multiple trips.
2. My loan required that my car be purchased new to get the rate I did. Is there any way here that a remedy for this will result in issues with my loan? Ie. can the car be retroactively listed as a "demo" and screw with my rates?
3. What do I do if they try to say that this was a paint job done after I purchased? This is def not something that would be obvious upon delivery.
Thanks folks. Any input on how I can approach this reasonably would be appreciated. I have traded in a good vehicle to get this car, and have spent $2000 on winter tires, accessories, etc. so I am pretty committed to this vehicle now. I don't want to seem unreasonable, but I am prepared to go to OMVIC or even court if I have a decent leg to stand on, etc.
