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ON - Carrytel Cable 75M plan (Rogers), $24.99 first month then $34.99 per month, modem rental included, no install fee

  • Last Updated:
  • Jan 17th, 2019 9:15 am
Banned
Mar 13, 2018
1385 posts
660 upvotes
IAmBatman wrote:
Jul 18th, 2018 6:16 pm
Been with them for about three months now. Overall I'd say I'm moderately satisfied, but still annoyed at times. When it's good, it's good - currently testing my speed from upstairs computer (wireless router on the main floor) and consistently hitting 67-72 mbps, which is about advertised. However, many times throughout the day the speed will crawl down to 1-2mbps, or just cut off completely. This usually doesn't last longer than a few minutes, but it's the intermittent nature that gets annoying. Not sure if it's our router/modem or if they are throttling the service, but this was never an issue with Acanac or start.ca. It's still a great price, but Fido is also offering a 75 mbps for 12 months at 32.50 right now, and I am tempted to switch over if the inconsistent speeds continue, but I will give them another chance for the rest of the month.
Sounds like a router/modem problem. They don't throttle and if it's a line issue, won't be just randomly few minutes. Try a new router and if that don't work, modem swap

My old router (only 1.5yrs old) was causing issues like you are having and I swapped it and it's been great since
Deal Addict
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May 8, 2008
1208 posts
190 upvotes
I got intermittent drops as well ... got the modem replaced (another CGN3) ... haven't had any issues yet
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Apr 9, 2006
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oasis100 wrote:
Jul 18th, 2018 9:33 pm
the service disconnects intermittently for me as well. any solutions?
I've been experiencing this too, BUT, all my lights on my Cable modem are solid and nothing indicates a signal drop.
which leads me to believe it could be my router... or my google devices are flooding my network with crap again.

My disconnects started happening within the week... but only briefly - down for 30 seconds and then it reconnects.

You might want to try rebooting your router and possibly your cable modem.
I just like to collect things! ¯\_(ツ)_/¯
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Sr. Member
Aug 26, 2004
707 posts
9 upvotes
GTA
Are the disconnects still happening?
Member
Oct 13, 2008
331 posts
157 upvotes
Toronto
Got my cable internet installed today but I am disappointed with their service. I had Start and Cogeco as my previous providers. With the previous providers never had an issue streaming with Netflix or Youtube. For the same 40Mbps package I have constant buffering with a brand new Tplink modem even though the TV is hard wired. If they can't help with the buffering issue I will go back to Start.

Btw my Start service has been disconnected since August 31st.
Newbie
Sep 24, 2018
3 posts
I got my cable in July, and everything was fine.
Now I notice I am getting slower speeds in the evening from 7:45 to 10:15pm. This is happening every single day now.
I did a speed test to a Canadian server during this time and it was 65 Mbps (which is good), but to a US server I was getting 5-7Mbps.

I called them and the tech support was not helpful at all. He told me that they can do nothing about it.
I am starting to look for another provider.
Newbie
User avatar
Jun 11, 2008
73 posts
30 upvotes
Toronto
I signed up with Carrytel about 6 months ago.
the internet service has been good so for.
However I noticed that since I signed up , I have been getting an unusually high number of robocalls , and 9 out of 10 they are in Chinese !!
I start suspecting that Carrytel (being a company run by Chinese people) may have something to do with this.
Could they have sold to telemarketing compagnies their subscribers' phone numbers?
I am wondering wether it is plausible and if any of you guys have experienced this?
thx
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May 5, 2007
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Nitrocide wrote:
Sep 25th, 2018 11:50 pm
I got my cable in July, and everything was fine.
Now I notice I am getting slower speeds in the evening from 7:45 to 10:15pm. This is happening every single day now.
I did a speed test to a Canadian server during this time and it was 65 Mbps (which is good), but to a US server I was getting 5-7Mbps.

I called them and the tech support was not helpful at all. He told me that they can do nothing about it.
I am starting to look for another provider.
Have you checked your modem power levels and if any errors? I was getting slow speeds and disconnects. I sent an email to Carrytel with a screenshot of my power levels and errors I was getting about 3 weeks ago. They called me daily for a week, but I never picked up as I didn't know the number. I finally picked up and they sent a tech 3 days later.
He added a booster and now things are running smoothly for me.
Newbie
Sep 24, 2018
3 posts
Have you checked your modem power levels and if any errors? I was getting slow speeds and disconnects. I sent an email to Carrytel with a screenshot of my power levels and errors I was getting about 3 weeks ago. They called me daily for a week, but I never picked up as I didn't know the number. I finally picked up and they sent a tech 3 days later.
He added a booster and now things are running smoothly for me.
I didn't do a modem power check. Sorry I don't know how to do that.

My modem is working good in the morning and afternoon, and anytime before 7:45 with good speeds.
During the peak evening hours from 7:45 to 10:15 my internet drops in speed. So far it has been predictable. At first, I thought it was several days coincidence, but now it is certain.

I have read on the forum some people had this issue, and it is just unfortunate I guess.
I signed up with Carrytel about 6 months ago.
the internet service has been good so for.
However I noticed that since I signed up , I have been getting an unusually high number of robocalls , and 9 out of 10 they are in Chinese !!
I start suspecting that Carrytel (being a company run by Chinese people) may have something to do with this.
Could they have sold to telemarketing compagnies their subscribers' phone numbers?
I am wondering wether it is plausible and if any of you guys have experienced this?
thx
Yes I got a few call too, that were Chinese. I think you are right about our info was given to other parties.
Member
User avatar
Sep 30, 2015
245 posts
264 upvotes
East York, ON
AKACHOUCH wrote:
Sep 26th, 2018 12:21 pm
I signed up with Carrytel about 6 months ago.
the internet service has been good so for.
However I noticed that since I signed up , I have been getting an unusually high number of robocalls , and 9 out of 10 they are in Chinese !!
I start suspecting that Carrytel (being a company run by Chinese people) may have something to do with this.
Could they have sold to telemarketing compagnies their subscribers' phone numbers?
I am wondering wether it is plausible and if any of you guys have experienced this?
thx
No, it's a coincidence. I get those random Chinese robocalls on numbers unassociated with Carrytel.
Jr. Member
Dec 16, 2015
125 posts
63 upvotes
Toronto, ON
Just sharing my experience since switching several months ago:

1)no Chinese robo calls
2) good range on CGN modem ( I’m actually far from it right now). Basement- back yard- front yard
3) In about 6 months, I’ve had 2 or 3 slowdowns that lasted a minute or so.
4) when playing FIFA online, I get this weird slowdown that I’ve never had with another ISP. It’s doesn’t last long, but it is annoying and if it were COD or something, I’m sure it would be more costly.
5)YouTube and other streaming works great. Video calls work great
6) “Casting” online video wirelessly gets glitchy at times, so I end up using an HDMI cable.

All in all, very glad I switched. Hard to beat the price ( with the trade off of online gaming).
Sr. Member
User avatar
Jul 25, 2008
880 posts
84 upvotes
Ottawa
My 4th month with Carrytel..got the 3months free plan 75/10. for 30$/30days

we did not use internet for 2.5 wks in Dec.

it was fast when we restarted modem. now is a bit slow only 19mbs instead of 75.

I found if it was on a free m9nth ..speed slow down. but it is free.

will update in another 2 months. has to pay next mknth .then another free month.

oVerall, I am ok with Carrytel.
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Apr 9, 2006
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I've been with them for 9 months so far.
The speeds has been pretty reliable all the time - I haven't noticed any throttling of any kind yet.

There have been a few hiccups that happened over the summer last year -
some minor outages which was probably due to some network upgrades late at night.

Overall, I'm happy to continue with them and would recommend their services to friends or family.
I just like to collect things! ¯\_(ツ)_/¯
Behold, true glory. #PCMasterRace!

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