CARSTAR Willowdale ** DO NOT GO THERE **
I'm just sharing my experience with CARSTAR Willowdale location at 4656 Yonge Street.
My car is going back for the 4th repair next week. I will update the thread with the pictures.
1st Repair (Aug 22 - Aug 26):
CARSTAR had my car for a week to fix the dent and scratches on my BMW 5 Series. Nothing major, all just cosmetic.
When I picked up my car, there was a big paint splatter at the bottom of left rear door.
They told me to come back next Wednesday for the repair.
2nd Repair (Aug 31):
I took the car back to CARSTAR on Wednesday as they asked.
They told me to pick up the car at the end of the day, and the car will be ready.
When I picked up my car at 6pm. They eff-ed up the paint.
They turned a big paint splatter into a big paint smudge.
I asked to fix the paint splatter, they decided to sand entire clear coat and even the colour paint. They call this "repaired and ready for pickup".
I told them it's not fixed, actually worse. They told me to bring the car back next day again.
3rd repair (Sept 1):
I gave them the car at 8AM, and was told to pick it up at 6PM, the car will be repaired good.
So they had my car for 10 hours.
When I went to pick up the car, they somehow decided to repaint just the bottom of the door.
Now they created a two-toned door with a long and clear horizontal line separating top and bottom of the door.
Even the clear coat was very poorly sprayed, the surface looks and feels like it just got scratched.
Oh. and they made a new paint chip on the font door as well. Was it a bonus?
I took detailed pictures just the night before the 3rd repair. It wasn't there. Thank you for expanding the problem to the other door.
I told them to see what they have done. The owner showed up and said "We don't paint the just the bottom, we paint the whole door".
Well, I already talked to your mechanic, he told me he will just repaint the bottom. I even asked the mechanic how he's going to blend the colour, he said "Don't worry".
Don't worry? He made a nice clear separation between top and bottom of the door. Very nice two-toned door. BMW will love to charge me $$$ at the end of the lease.
The owner then told me to bring the car AGAIN next Tuesday for ANOTHER repair.
I asked to just refund the money so that I can fix it elsewhere. He said no.
Here's my experience with CARSTAR Willowdale so far.
I already contacted CARSTAR Canada several times, but they decided to just ignore me.
I will keep updating the thread with pictures as this endless repair continues.
** If anyone can recommend another auto body shop in GTA, preferably North York, that'd be appreciated. **
** How much would it cost to repaint one door? no repair, just refinish **
My car is going back for the 4th repair next week. I will update the thread with the pictures.
1st Repair (Aug 22 - Aug 26):
CARSTAR had my car for a week to fix the dent and scratches on my BMW 5 Series. Nothing major, all just cosmetic.
When I picked up my car, there was a big paint splatter at the bottom of left rear door.
They told me to come back next Wednesday for the repair.
2nd Repair (Aug 31):
I took the car back to CARSTAR on Wednesday as they asked.
They told me to pick up the car at the end of the day, and the car will be ready.
When I picked up my car at 6pm. They eff-ed up the paint.
They turned a big paint splatter into a big paint smudge.
I asked to fix the paint splatter, they decided to sand entire clear coat and even the colour paint. They call this "repaired and ready for pickup".
I told them it's not fixed, actually worse. They told me to bring the car back next day again.
3rd repair (Sept 1):
I gave them the car at 8AM, and was told to pick it up at 6PM, the car will be repaired good.
So they had my car for 10 hours.
When I went to pick up the car, they somehow decided to repaint just the bottom of the door.
Now they created a two-toned door with a long and clear horizontal line separating top and bottom of the door.
Even the clear coat was very poorly sprayed, the surface looks and feels like it just got scratched.
Oh. and they made a new paint chip on the font door as well. Was it a bonus?
I took detailed pictures just the night before the 3rd repair. It wasn't there. Thank you for expanding the problem to the other door.
I told them to see what they have done. The owner showed up and said "We don't paint the just the bottom, we paint the whole door".
Well, I already talked to your mechanic, he told me he will just repaint the bottom. I even asked the mechanic how he's going to blend the colour, he said "Don't worry".
Don't worry? He made a nice clear separation between top and bottom of the door. Very nice two-toned door. BMW will love to charge me $$$ at the end of the lease.
The owner then told me to bring the car AGAIN next Tuesday for ANOTHER repair.
I asked to just refund the money so that I can fix it elsewhere. He said no.
Here's my experience with CARSTAR Willowdale so far.
I already contacted CARSTAR Canada several times, but they decided to just ignore me.
I will keep updating the thread with pictures as this endless repair continues.
** If anyone can recommend another auto body shop in GTA, preferably North York, that'd be appreciated. **
** How much would it cost to repaint one door? no repair, just refinish **
Last edited by eyeyoon on Sep 2nd, 2016 9:16 am, edited 1 time in total.
