Change At Loblaws Chain Wide?

Feb 16th, 2019 11:06 am

#1

unclefester [OP]: Sr. Member; Oct 7, 2013; 535 posts; 262 upvotes

Feb 16th, 2019 11:06 am

Made an early morning trip to my Real Canadian Super store today. Checked out by a gal I know who pointed out to me some new procedures she has to go through in processing her customers.

Among the changes -- from now on at my RCSS every customer will be asked if they want a receipt - they'll be given the option.

I suggested to her that Mr. G. Weston is looking to save paper (and money) - she agreed.

I'd NEVER leave a Loblaws branded store without my receipt. Far too many incidents & episodes with their PC Optimum points program to count. To be blunt not awarding points I'm rightly owed happens ALL the time.

Anyway wondering how this new "policy" is going to work out?

Last edited by unclefester on Feb 26th, 2019 10:10 am, edited 2 times in total.

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Feb 16th, 2019 11:09 am

#2

carmaster: Deal Expert; Jun 30, 2006; 18585 posts; 6622 upvotes; Toronto

Feb 16th, 2019 11:09 am

The amount of money they are making off plastic bags you think these guys would not penny pick over paper.

+6

Feb 16th, 2019 11:12 am

#3

lecale: Deal Fanatic; Nov 15, 2008; 8966 posts; 3318 upvotes

Feb 16th, 2019 11:12 am

I'd like it if they would just email it to you like the SDM self checkouts can do.

Feb 16th, 2019 11:17 am

#4

vkizzle: Deal Expert; Aug 22, 2011; 35074 posts; 21040 upvotes; Center of Universe

Feb 16th, 2019 11:17 am

Also a good way to pay out less SCOP errors.

+6

Feb 16th, 2019 11:25 am

#5

XtremeModder: Deal Guru; Aug 14, 2007; 10812 posts; 1948 upvotes; Toronto

Feb 16th, 2019 11:25 am

carmaster wrote: ↑ The amount of money they are making off plastic bags you think these guys would not penny pick over paper.

Serious? Of course they're going to look at every possible way to save on costs.

Feb 16th, 2019 11:26 am

#6

JoeStale: Deal Addict; Jan 16, 2015; 2423 posts; 1877 upvotes; Cochrane, AB

Feb 16th, 2019 11:26 am

If they just store the full receipt in my PC Optimum card account then I wouldn't have a problem with it. It would actually be more convenient. But seeing how well their IT works.....

+1

Feb 16th, 2019 11:41 am

#7

carmaster: Deal Expert; Jun 30, 2006; 18585 posts; 6622 upvotes; Toronto

Feb 16th, 2019 11:41 am

XtremeModder wrote: ↑ Serious? Of course they're going to look at every possible way to save on costs.

Saving a few pennies on printed receipts is pretty extreme. I am sure if the stores operated more efficiently they would save way more.

Feb 16th, 2019 11:51 am

#8

XtremeModder: Deal Guru; Aug 14, 2007; 10812 posts; 1948 upvotes; Toronto

Feb 16th, 2019 11:51 am

carmaster wrote: ↑ Saving a few pennies on printed receipts is pretty extreme. I am sure if the stores operated more efficiently they would save way more.

Saving on paper now is a much simpler way to start saving rather than working on efficiencies

Feb 16th, 2019 11:53 am

#9

Mars2012: Moderator; May 28, 2012; 11082 posts; 3231 upvotes; Saskatoon

Feb 16th, 2019 11:53 am

Seriously, the managers who make up some of these stupid procedures should be made to work a till for a few weeks. Similarly to making cashiers hock the PCF credit card, selling deal of the week, and donations to children's charity. The customer just wants to get out of the store without being pestered.

+4

Feb 16th, 2019 12:05 pm

#10

carmaster: Deal Expert; Jun 30, 2006; 18585 posts; 6622 upvotes; Toronto

Feb 16th, 2019 12:05 pm

Mars2012 wrote: ↑ Seriously, the managers who make up some of these stupid procedures should be made to work a till for a few weeks. Similarly to making cashiers hock the PCF credit card, selling deal of the week, and donations to children's charity. The customer just wants to get out of the store without being pestered.

Exactly. Now the line will be held up while the cashier asks if you want a copy of the receipt.

+2

Feb 16th, 2019 12:23 pm

#11

pootza: Deal Addict; Dec 19, 2009; 3882 posts; 1877 upvotes

Feb 16th, 2019 12:23 pm

carmaster wrote: ↑ Exactly. Now the line will be held up while the cashier asks if you want a copy of the receipt.

Then everybody should state if they want a receipt or not so they don't have to ask and waste your precious time.

+1

Feb 16th, 2019 12:28 pm

#12

carmaster: Deal Expert; Jun 30, 2006; 18585 posts; 6622 upvotes; Toronto

Feb 16th, 2019 12:28 pm

pootza wrote: ↑ Then everybody should state if they want a receipt or not so they don't have to ask and waste your precious time.

So I give them business and I have to ask for a receipt and a bag? What happened to customer service?

+4

Feb 16th, 2019 12:36 pm

#13

pootza: Deal Addict; Dec 19, 2009; 3882 posts; 1877 upvotes

Feb 16th, 2019 12:36 pm

carmaster wrote: ↑ So I give them business and I have to ask for a receipt and a bag? What happened to customer service?

Asking if you wanting a receipt or not is customer service.

+2

Feb 16th, 2019 12:38 pm

#14

Kiraly: Deal Fanatic; Jan 9, 2011; 9670 posts; 11400 upvotes; Vancouver

Feb 16th, 2019 12:38 pm

A lot of people don't care about receipts. They just throw them in the first garbage bin they see after leaving the checkout, or even on the floor. I see this all the time everywhere I shop. I always take a receipt, and don't have a problem with them asking me if I want one.

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Did you get hit with customs/duties/import charges on an Amazon.ca purchase? Fight back!

+4

Feb 16th, 2019 12:42 pm

#15

carmaster: Deal Expert; Jun 30, 2006; 18585 posts; 6622 upvotes; Toronto

Feb 16th, 2019 12:42 pm

pootza wrote: ↑ Asking if you wanting a receipt or not is customer service.

You said

"Then everybody should state if they want a receipt or not so they don't have to ask and waste your precious time".

Feb 16th, 2019 12:43 pm

#16

pootza: Deal Addict; Dec 19, 2009; 3882 posts; 1877 upvotes

Feb 16th, 2019 12:43 pm

carmaster wrote: ↑ You said

"Then everybody should state if they want a receipt or not so they don't have to ask and waste your precious time".

Yes I did say that ... what's your point?

+1

Feb 16th, 2019 12:50 pm

#17

carmaster: Deal Expert; Jun 30, 2006; 18585 posts; 6622 upvotes; Toronto

Feb 16th, 2019 12:50 pm

pootza wrote: ↑ Yes I did say that ... what's your point?

You are contradicting yourself. First you say that everybody should state regarding wanting a receipt, then you say asking if you want a receipt or not is customer service. I am fine with them asking if I want a receipt, but if I have to tell them I am not fine with that.

Feb 16th, 2019 1:01 pm

#18

pootza: Deal Addict; Dec 19, 2009; 3882 posts; 1877 upvotes

Feb 16th, 2019 1:01 pm

carmaster wrote: ↑ You are contradicting yourself. First you say that everybody should state regarding wanting a receipt, then you say asking if you want a receipt or not is customer service. I am fine with them asking if I want a receipt, but if I have to tell them I am not fine with that.

I didn't contradict myself ... you can't comprehend what you are reading.

Feb 16th, 2019 1:11 pm

#19

Jonric: Deal Addict; Oct 14, 2017; 1021 posts; 814 upvotes; GTA

Feb 16th, 2019 1:11 pm

Talk about making a mountain out of a molehill.

Feb 16th, 2019 1:19 pm

#20

vkizzle: Deal Expert; Aug 22, 2011; 35074 posts; 21040 upvotes; Center of Universe

Feb 16th, 2019 1:19 pm

Now, if they were printing 5' long receipts like CVS...

+1