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CHATR I received a notice by email

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  • Jun 9th, 2019 7:53 pm
[OP]
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Jul 29, 2005
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CHATR I received a notice by email

Did anyone get this notice from CHATR??

IMPORTANT INFORMATION ABOUT A CHANGE TO OUR INACTIVITY POLICY
As of June 22, 2019, chatr is changing its policy for inactive accounts. Starting on that date, if your account balance is less than the monthly service fee for your plan for 3 straight months, then your account will be deactivated and you will lose the chatr phone number that you’ve been using. Any remaining balance in your account will not be refunded. Currently, deactivation will take place if your account remains at $0 for 6 straight months.

Please note that as a result of this change, if your account has been inactive for 3 straight months as of the effective date, then it will be deactivated immediately on the effective date.

I just need to make sure I understand this clearly!


I pay CHATR $35 a month for my service. I have $34 in my account balance for the past six months or so. I need to bring that balance to $36 or they will deactivate my service??
But the minimum credit card top up amount is $35!
My food blog - Reggie The Food Critic.
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Apr 19, 2017
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https://www.chatrwireless.com/web/conte ... ervice_faq

Top up your account every month using a credit card (Visa, MasterCard, American Express), Visa Debit, Debit Mastercard or buying a chatr top-up card from a chatr retail location. chatr top-ups available in $5, $10, $25, $40 and $50 denominations.

"This change is made in accordance with the CRTC Wireless Code." Why would they make them do that?
Last edited by sandeep8g on May 24th, 2019 2:40 pm, edited 1 time in total.
[OP]
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Jul 29, 2005
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I rarely use my acct balance currently at $34. If I top up every three months at $5 (just to keep it active, my balance will be in excess.

I think they're trying to filter out the customers w low cost plans.
My food blog - Reggie The Food Critic.
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Feb 18, 2016
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Raggie wrote: I rarely use my acct balance currently at $34. If I top up every three months at $5 (just to keep it active, my balance will be in excess.

I think they're trying to filter out the customers w low cost plans.
Consider switching to Speakout. Runs on the Rogers network, so you'd have the same service as before, and you can top up with as little as $25 for a year.
[OP]
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notfromqc wrote: Consider switching to Speakout. Runs on the Rogers network, so you'd have the same service as before, and you can top up with as little as $25 for a year.
I'm deciding on switching to Koodo - $60 for 10gbs, Take my business elsewhere.
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Nov 28, 2013
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I'm confused... Are you paying $35 a month? Or is your account inactive? If you are consistently paying them $35 a month, you don't have an inactive account, and this doesn't apply to you. the account balance thing is only referring to people that aren't paying and keeping their account active every month. They just want to weed out people who are leaving accounts inactive for extended periods of time... Frankly I'm surprised that they had a policy that was this lenient before now.
[OP]
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I am paying $35 a month. But I also have an account balance (wallet) to put money in for things my plan doesn't cover (such as long distance, roaming etc).

Currently, my wallet/account balance has $34 which I put in maybe a year ago. With the new rule coming in, I need to keep this balance at $35 every three months. IlChatr also demands activity from the wallet every three months. Come June 22, if I haven't had any activity from that wallet for three months, and or it's under $35, I will lose my phone number and be disconnected.

I can't believe they have a right to do this.
My food blog - Reggie The Food Critic.
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No, you don't. This rule is not for you. Your account is active, because you're paying into it regularly. Every month, you pay $35 and your account balance goes above your monthly service fee, keeping you active. For people that don't add money in monthly, if there isn't enough money in the account balance to cover the monthly fee, the account goes inactive. Under the new rules, if it stays inactive for three months in a row, it will be shut down. Under the old rules, they were much more lax. They just don't want people using their service to park inactive numbers for free for long periods of time.
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Sep 6, 2011
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Raggie wrote: I'm deciding on switching to Koodo - $60 for 10gbs, Take my business elsewhere.
So you're willing to pay $25 more a month when you're not in anyway at risk*, yeah okay.....

*By at risk, the previously policy was $0 balance, inactive service ( as in not paying each month for service), and your account gets deactivated after 6 months and you lose your number. To stop that from happening, you have to top to your monthly rate plan before the 6 months is up. If you're regularly paying for your service to use it, then you're ok.

I don't think they've thought this new policy through though, this new policy is actually better if you're number parking, your number will no longer be deactivated as long as you have a balance that's equal or more than your price plan.
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Mar 12, 2004
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Brampton
Just listen to what to wearysky wrote. If you are paying every month for service this doesnt apply to you at all. Its only when you let it lapse ie. Stop paying for 3 months then you worry about this. So OP you need to chill. You are fine.
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[OP]
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GroundBus wrote: I also got this msg and I don't get it.
Same.
My food blog - Reggie The Food Critic.
[OP]
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Jul 29, 2005
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wearysky wrote: No, you don't. This rule is not for you. Your account is active, because you're paying into it regularly. Every month, you pay $35 and your account balance goes above your monthly service fee, keeping you active. For people that don't add money in monthly, if there isn't enough money in the account balance to cover the monthly fee, the account goes inactive. Under the new rules, if it stays inactive for three months in a row, it will be shut down. Under the old rules, they were much more lax. They just don't want people using their service to park inactive numbers for free for long periods of time.
The monthly fee is paid separately and is not taken from the account balance. The account balance is a separate item. I never keep above $35 in the account balance.
My food blog - Reggie The Food Critic.
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Nov 22, 2015
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Raggie wrote: The monthly fee is paid separately and is not taken from the account balance. The account balance is a separate item. I never keep above $35 in the account balance.
It's not paid separately. The $35 is added to your account balance every month, and then the monthly charges are deducted from your account balance.

Like the others said, this new rule does not affect you in any way, as long as your account is active.
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Nov 22, 2015
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GroundBus wrote: I also got this msg and I don't get it.
It's very straight forward. If your account is inactive because you don't have enough funds in your account balance to cover the monthly fees for 3 months, you lose your number.

In other words, if you cancel your automatic top-up and let your account lapse, you've got 3 months before your account/number is deactivated
[OP]
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The monthly fee has never been taken from my account balance, even when my account balance had a very high amount in it.

I better call them to clarify the email they sent!
My food blog - Reggie The Food Critic.
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Raggie wrote: The monthly fee has never been taken from my account balance, even when my account balance had a very high amount in it.

I better call them to clarify the email they sent!
I presume that's because you have automatic payments set up. Call them if you want piece of mind, but the announcement on their TOS page specifically says it's regarding inactive accounts.
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Feb 18, 2016
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Raggie wrote: I'm deciding on switching to Koodo - $60 for 10gbs, Take my business elsewhere.
Ok I misunderstood - I thought you had a balance for some type of prepaid service and likely a light user. You clarified that you're paying a monthly service - Speakout wouldn't be right for you.
Newbie
Apr 21, 2014
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Toronto, ON
I’m not understanding this either. I got this message as well but mine also says:
“currently, you will be deactivated for having a $0 balance for 6 consecutive months”

How can my account have a $0 balance when I’m using it at the moment? I top it up every month with $45... it’s a pay as you go/pay per use account.
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jlebeann wrote: I’m not understanding this either. I got this message as well but mine also says:
“currently, you will be deactivated for having a $0 balance for 6 consecutive months”

How can my account have a $0 balance when I’m using it at the moment? I top it up every month with $45... it’s a pay as you go/pay per use account.
*You* can't, because you're topping up. They are targeting inactive accounts (people that don't top up every month). That's all this is.

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