Chinese ride-hailing company is so unhappy with its fleet of 278 Tesla cars that it bought billboards in Times Square t
business Insider.. The company said it took out three advertisements outside Reuters' Times Square headquarters to demand Tesla provide compensation and better customer service after more than 20% of the 278 cars it purchased experienced "electro-mechanical failures."
Global Times, the Chinese government-aligned newspaper, first reported on the scuffle.
Shenma special vehicle and Tesla have made repeated negotiations but Tesla's internal efficiency is low, resulting in unsatisfactory after-sales service, long processing time for complaints, and delays in solving vehicle problems," Shenma said on its official Weibo account, adding that wait time for service had averaged 45 days, costing the company 6.5 million yuan, or about $965,000.