Most franchise owners are more interested in saving as much costs as possible over listening to customers. I have seen them openly wave away any customer feedback the peasant workers have tried to pass to them. Not to mention corporate wants to pick the most over processed and cheap ingredients for everything.theflyingsquirrel wrote: ↑ I think it isn't just fast food. There is something seriously wrong with customer service industry in Canada overall.
Always treat customer like trash, especially the big corps.
Food is generally bad here. It is because any attempt to make it good will make the price of the food super unaffordable. And more importantly, we got used to the crappy food that we cannot tell good from bad including all the ingredient they use.
The conclusion of why they treat customer like trash and why is the quality of food so bad? It is because they can.
The way it goes is:
marketing to make you believe they have the best food > cost shavings from useless activities > actual customer feedback.
They would rather cut food budget by 50% and increase marketing by 25%.