CIBC Premium Edge
I read in a review that CIBC has Premium Edge service for individuals with a minimum amount of assets. Is it just a dedicated line or are there other perks? CIBC is very hush about this as there is nothing online.
Sep 23rd, 2018 7:13 am
Sep 23rd, 2018 9:13 am
Sep 23rd, 2018 12:21 pm
Sep 24th, 2018 6:33 am
Sep 24th, 2018 11:43 am
Imperial Service = VIP among regular retail investors at CIBCFeneant wrote: ↑ You don't need 1M and the service standards are not higher. Our Imperial services advisor ended up being nothing more than a salesperson heavily pushing the CIBC Mutual funds just like any other bank supplied financial rep. We ended up taking our money to Questrade and going to see a fee for service advisor to escape the bias.
Sep 24th, 2018 8:47 pm
Sep 25th, 2018 7:07 am
sckor wrote: ↑ What @cn_habs said is correct. Imperial Service is for banking, Premium Edge is for Investing. For Premium Edge you need $1M+ in investable assets, but those can be spread across family members and accounts.
Premium Edge is a cut above the equivalent plans from most of the big banks in that you are assigned an representative who you can call or email directly. No waiting on a 1-800 number. It has saved me considerable time and frustration when compared with the others (I've had most brokerages over the years). I'm generally able to email either my Premium Edge rep or Imperial Services rep rather than having to phone or go into the branch. They will either phone me back promptly (Premium Edge for orders, I usually hear back within 2 mins of sending the email) or respond via email quickly as well.
The only real downside to the whole thing is that the CIBC investors edge online trading experience is pretty terrible. But I get $4.95 trades, options trading is also similarly inexpensive, and I can easily get service from a real person. Since I don't trade that often, the not-so-great UI is just a nuisance.
CIBC doesn't advertise it anywhere - the only way I found out about it was via a money sense brokerage comparison chart, and I ultimately reached out to them directly to get the ball rolling.
Sep 25th, 2018 8:58 am
The chart is here:
but no details about how to qualify or what it offers.Is there an exclusive service for large accounts?
Sep 25th, 2018 12:44 pm
Thank you for correcting me, I wasn't aware of this but it's interesting to know. So my post was for Imperial service being a waste of time, I don't know about Premium Edge.
Sep 25th, 2018 2:40 pm
Sep 28th, 2018 2:51 am
This mostly mirrors my experience except the Imperial Service advisors I've interacted with have been unresponsive, unhelpful or messed up or delayed placing orders. Here's a recent example: I emailed my CIBC IS advisor a question and received an auto-reply that the branch was being renovated and he would have limited access to email as a result.sckor wrote: ↑ Premium Edge is a cut above the equivalent plans from most of the big banks in that you are assigned an representative who you can call or email directly. No waiting on a 1-800 number. It has saved me considerable time and frustration when compared with the others (I've had most brokerages over the years). I'm generally able to email either my Premium Edge rep or Imperial Services rep rather than having to phone or go into the branch. They will either phone me back promptly (Premium Edge for orders, I usually hear back within 2 mins of sending the email) or respond via email quickly as well.
The only real downside to the whole thing is that the CIBC investors edge online trading experience is pretty terrible. But I get $4.95 trades, options trading is also similarly inexpensive, and I can easily get service from a real person. Since I don't trade that often, the not-so-great UI is just a nuisance.
Jan 18th, 2019 3:20 pm
Mar 27th, 2019 12:57 am
Imperial Services it's a waste of time. They charge you about $50 per trade and absolutely not knowledgeable. It's for seniors whom easily convince to buy Mutual Funds.
Mar 27th, 2019 5:42 pm
Mar 27th, 2019 10:55 pm
Mar 28th, 2019 5:50 pm
They offer:
Apr 17th, 2019 12:23 pm
No discount on commissions? I thought I read somewhere Premium Edge gets $4.95 vs $6.95 for everyone else.gibor365365 wrote: ↑ They offer:
Customized reporting solutions tailored to meet your portfolio management and overall investment needs.
Access to proprietary investment products and new issues.
Industry-leading research and market insights.
MarketLens, a high performance, real-time market data streaming service.
Invitations to exclusive client events.
A dedicated Premium Edge toll-free trading and service line.
Apr 17th, 2019 1:08 pm
I pay $4.95, but for different reasonminimalist wrote: ↑ No discount on commissions? I thought I read somewhere Premium Edge gets $4.95 vs $6.95 for everyone else.
Jul 23rd, 2019 7:26 pm
Ha - late responding to an old post...minimalist wrote: ↑ No discount on commissions? I thought I read somewhere Premium Edge gets $4.95 vs $6.95 for everyone else.
Jul 24th, 2019 7:15 pm